Optimal Serviced Apartments Reviews 

157
•
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about terribly dirty rooms featuring thick dust everywhere, unwanted hair, noticeable stains, damaged furniture, and a general lack of basic cleanliness. People also found the staff completely rude, highly unprofessional, and totally lacking proper customer service training during their entire stay. Some reviewers were happy with the exceptionally clean, beautiful, and spacious apartments, thoroughly enjoying the modern amenities like relaxing hot tubs and double baths. Visitors additionally praised the remarkably welcoming hosts who provided helpful information and noted the perfectly convenient location featuring very easy parking right outside.

What people talk about most

Staff

Consumers find staff to be disappointing, expressing widespread frustration over the poor attitudes of the... See more

Quality

Users describe profound dissatisfaction regarding the poor quality, mentioning cheap, wobbly furniture and... See more

Facilities

Reviewers express mixed feelings regarding the facilities, with many expressing delight over stunning,... See more

Product

Customers consistently note dissatisfaction with product quality regarding apartments. Reviewers frequently... See more

Location

Reviewers mention positive feedback about location, highlighting that it is perfect and conveniently paired... See more

Reviews shaping this summary

Rated 2 out of 5 stars

While you're hotel is decent , your attitude speaks louder. You can have a nice enough place and still be a terrible person, shame on you for your attitude and tactics. Absolutely terrible game play a... See more

Rated 1 out of 5 stars

The only good reviews this place has are from their family LOL. The only thing true about the name is that it is Optimally priced !! And for ordinary size rooms, flat pack wobbly furniture, dust an... See more

Rated 1 out of 5 stars

Just watched Four in a Bed and these 2 owners were disgraceful. They were absolute game players. To see what they scored everyone else and then seeing their property. The 2 men were arrogant and t... See more

Rated 1 out of 5 stars

I agree that your behaviour on 4 in a Bed was disgusting and your attitude even worse. Competitions are meant to be won by playing fairly not by cheating. Your apartments don't live up to your claim... See more


Company details

  1. Luxury Hotel
  2. Boutique Hotel
  3. Holiday Apartment Rental
  4. Hotel
  5. Love Hotel
  6. Serviced Accommodation

Written by the company

Optimal Luxury Serviced Apartments presents a range of super luxury double hot tub fully serviced apartments. Optimal Serviced Apartments is an exciting brand new development that has been carefully designed to create luxurious contemporary living, using the finest materials and furnished with an unsurpassed attention to detail. Explore a charming collection of stylish unique apartments, appointed with subtle elegance, an emphasis on comfort and to deliver the Optimal stay experience. All our luxury serviced apartments are extremely spacious, well lit and furnished to a very high standard with brand new contemporary furniture. Optimal Serviced Apartments boasts a luxurious bathroom that comprises of a Large Double Jacuzzi Hot Tub Spa Bath, smart TV and monsoon waterfall shower complimented by LED mood lighting. The lounge consists of Huge 65 Inch Smart TVs, feature walls, recliner leather sofas and entertainment system that runs throughout the apartment so our guests could enjoy the music on their phones playlist or YouTube on the lounge TV. Our guests can enjoy their favourite movie on Netflix and have a cinema style experience with the surround sound. The luxurious apartments also include fully fitted high gloss handless kitchens with integrated appliances including: washing machine, hob, oven and fridge-freezer. The apartments also benefit from super fast fibre optic internet, central heating, CCTV, on-site maintenance and free parking. Optimal Apartments also benefits from a well lit car park and outdoor designated seating and smoking area. Our guests can expect to receive products of the highest quality in each room, with handmade beds, dressing gowns and slippers as well as high quality toiletries and complimentary tea and coffee. We are located under a mile from Bradford City Centre and Bradford's major landmarks such as The Alhambra Theatre, City Park and St Georges Hall. Optimal Apartments is located opposite UK's award winning Lister Park and walking distance to the train station. Optimal Luxury Serviced Apartments is located directly opposite the award winning historic Lister Park which has won a number of awards including the national benchmark for the best parks and green spaces in the UK. The Park has a large children's play area, beautiful flower gardens ideal for those perfect bride and groom wedding photos, Mughal Gardens, Cartwright Hall art gallery, boating lake, cafe and tennis courts. The property is a large Victorian style stone building with many beautiful stone design features. The external walls are completed with Indian Stone cladding to keep in style with the building with fitted warm white lighting and additional lighting.


Contact info

2.1

Poor

TrustScore 2 out of 5

157 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.1

All reviews

(157)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking AVOID

Shocking. Whoever describes these rooms as “luxury” clearly doesn’t know what the word means. They were cheap, tacky, and a world away from the premium experience that was advertised.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THE CHEATERS

Cheaters, Game players, Liars! Watching them on four in a bed and seeing their rooms, they are cheaply made and overpriced! Don’t deserve the plaque given to them by the show. AVOID STAYING HERE.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Watched 4 in a bed

Watched 4 in a bed! You are absolutely Disgraceful!! You’re not winners, you’re cheaters.. absolutely vile! Not luxury at all! AVOID!!!! Not to mention the poor other places that deserved better than what you gave them! 🤮

22 June 2026
Unprompted review
Rated 1 out of 5 stars

After watching Four in a Bed

After watching Four in a Bed, I wouldn’t recommend that anyone stays here. Extremely arrogant owners, game players and cheats. Was upsetting to watch you trying to ridicule the other teams. Shame on you 👎

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Promise luxury and nothing luxurious…

Promise luxury and nothing luxurious about it. All cheap furniture, mattress so uncomfortable and very dirty apartment no care taken in cleaning. Very clearly just money eager and that’s it.
AVOID AVOID AVOID!!!!!!!!!!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Arrogant Hosts.

After watching 4 in a bed I cannot get over the attitude of the hosts!
It doesn’t even look all that, and they were absolutely game playing.
I’d never put my money in the direction of such arrogance.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful staff

Awful staff. Horrible cheap furniture. They are pretending to be something they are not. Advertised as luxury but I’m not sure they know what luxury is because this place is a knockoff. Con men run this place. Save your money.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Don’t say I didn’t warn you ‘AVOID’

Room was filthy, I was promised a “luxury” stay and to be honest I wouldn’t pay anymore than £80 per room, chipped woodwork, strong smell of Indian food (I have nothing against the cuisine but I don’t expect to have the smell linger) bed was cheap as was the mattress and the worst part the “staff” need real training and the rudeness to my problems was beyond disbelief…be warned AVOID at all cost.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Stay ! Stained beds ! Rude Hostes ! AVOID

Awful room, dust everywhere, hairs on the bed and in the bed, stains on the pillows, yellow stains on the mattress yuk ! Disgusting, definitely not worth anywhere near the money they charge, receptionist rude, hostes talk over you and dont like any complaints at all even when u asked for the bed to be remade they were not happy, would never go back here again and I suggest you dont if you want a good stay

20 March 2026
Unprompted review

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