This company uses reputable companies to carry out their jobs and then doesn't pay when invoiced. We carried out 2 jobs for this company and to date have not been paid. They have blocked our... See more
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Optical facilities answered the phone inside 15 secs. Took sufficient details to start the assignment. Confirmed all details via text excellent help provided by the engineer Adam. Arrived as promised.... See more
Company replied
This company took my bank details and made unauthorised payments without prior notice! The plumber dragged his feet was not happy with the payment Optical Facilities made to him, he then pressured me... See more
We were looking for a 5 star Electrician and Googled it! The Optical engineer arrived quickly and was a lovely guy, really knew his stuff when we asked him questions regarding the problem, he also gav... See more
Company details
Written by the company
PlayMagical is an online gaming platform founded in 2022, created to deliver a safe, fair, and enjoyable casino experience for players worldwide. With a focus on entertainment and user satisfaction, PlayMagical offers a wide selection of games in a secure and fully regulated environment. The platform is operated by ProgressPlay Limited, a company licensed and regulated by the Malta Gaming Authority (MGA) and the UK Gambling Commission, ensuring high standards of player protection, fairness, and transparency. PlayMagical is committed to responsible gaming and provides players with tools to manage their activity, while strictly preventing underage gambling. Security is a top priority, with advanced SSL encryption technology used to protect all personal and financial data. In addition, players can enjoy a variety of trusted payment methods, including e-wallet solutions. A dedicated customer support team is available 24/7 to assist players and ensure a smooth and enjoyable gaming experience.
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Wow what a professional and proactive…
Wow what a professional and proactive company. They weren't the cheapest but you pay for what you get and on this case the service was on point. The engineer explained the whole treatment for the wasps nest in our garden. A wealth of knowledge. We will use again.
20 July 2020
Unprompted review
Reply from PlayMagical
Good Evening Hannah,
Many thanks for taking the time to write a review on our Trustpilot platform. Its great to hear your opinion on our 5 star company, we are glad this all got sorted for you and you can feel safe in your garden once again. Our prices are most competative on the market and you get fast attendance and exceptional quality in our work. Please remember we offer plumbing,heating,electrical and pest control services for anything that may come up in the future for domestic or commercial issues.
Have a lovely evening.
Grace
3rd time I’ve used optical facilities…
3rd time I’ve used optical facilities this time was for new kitchen appliances and some light fittings. I have never been let down by this company. Work is to the highest standard, turn up when they say and no problem is too big or small! Thank you to Richard in the sales team who has offered me a discount on my next service.
18 July 2020
Unprompted review
Reply from PlayMagical
Good Morning Caroline,
We are so pleased that you were once again happy with our high standards and fast attendance. We never like to let our customers down which is why you have trusted us to attend your property 3 times for various services. I have passed your feedback to Richard in the sales team. Please remember to get your boiler service booked in soon.
Have a lovely day.
Shannon
Brilliant service and quick response time. Highly recommended!
Called Optical to fit an outdoor tap for me. An engineer arrived within 45mins who was extremely pleasant, informative and got the job done quickly and professionally. Absolutely made up with the works and service from start to finish. Will use again. Thanks Mary in the office for getting this sorted for me!
15 July 2020
Unprompted review
Reply from PlayMagical
Good Afternoon Sarah,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Aaron
Our gutters were being replaced when…
Our gutters were being replaced when all work had to stop for a large wasps nest. Our builders recommended us to call optical facilities. Beth in sales was friendly and informative on the phone. She managed to get me an engineer out at 6pm on a Friday. Keeping in mind I only had called them at 4.30pm really fast attendance. They went above and beyond in terms of service. Fast response, wealth of experience and dealt with the issue instantly. As a result we were able to have our guttering put back up the very next morning. Couldn’t be happier
7 July 2020
Unprompted review
Reply from PlayMagical
Evening James,
We wouldn't want to hear anything other than those words "above and beyond". As a company we feel that customer service from start to finish has gone out the window so to speak.......but not with us. Glad all was rectified and resolved, have a great weekend. Don't forget to quote your reference number for dicsount on your next service.
Sarah
AMAZING!!
On the 2nd day at 6pm of being let down by a pest company to remove a wasp nest from a stable I was recommended to call optical facilities. Friends told me about the fast service they had received. I spoke to a lady in the office called Maura who booked me an engineer to come out that evening. The engineer Tom arrived at 7.10pm and did the job in no time at all. Professional and knowledgeable. I will only be using this company in the future.
29 June 2020
Unprompted review
Reply from PlayMagical
Hi There Gabby,
Many thanks for taking the time to to give us a review on the service you have recieved. We never like to let our customers down. We care, and our team in the office and on the road are passionate about helping our customers in their time of need. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Jodie
We used optical pest control for the…
We used optical pest control for the last 2 summers as our house seems to be a magnet for wasps! The office and engineer are always really helpful and knowledgeable. They take the time to review and understand the problem and then explain the treatment. Reasonably priced and outstanding service. I highly recommend
26 June 2020
Unprompted review
Reply from PlayMagical
Wow Natalie,
Many thanks for your review. Miss Day it has made OUR DAY. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service.
Shannon
Brilliant
Brilliant. Just brilliant. Optical pest control carried out their works quickly and safely. Well worth the coin, would not hesitate to call on again or recommend. The job was in the attic in a tight space and the engineer done the job with 100% confidence. What you want when dealing with wasps. Thankyou optical facilities. A star among few.
26 June 2020
Unprompted review
Reply from PlayMagical
Hello Christian,
Many thanks for taking the time to to give us a review on the service you have recieved. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend. We have passed the feedback given to the engineer Tony who attended. Hes really chuffed.
Maura
Excellent service, will use again!
I called optical facilities to come around and look into why our hallway was wet. We weren’t sure what the issue was, but we thought it was coming from under the floor. The engineer was very methodical and instantly found the cause of the leak; it was actually from a worn cold water valve on the washing machine. The engineer was polite and had a good approach to the works carried out. He went to purchase the part and fixed the issue within 45mins. James in the office called us to make sure we were happy. Special service from start to finish. Was also offered a discount on any future work needed. Well done optical facilities
26 June 2020
Unprompted review
Reply from PlayMagical
David,
Many thanks for taking the time to to give us a review on our Trustpilot platform. This must of been a distressing time for you and your household all through lockdown. James is one of the managers in the office, we have passed your comments on to him. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest. Please remember to quote your current reference number to obtain a discount on your next service. All the best.
Beth
Optical pest control was recommended to…
Optical pest control was recommended to me by a close friend which happens to be a landlord. He said they did an amazing job at his rented properties and uses them all the time. So I plucked up the courage and gave them a call and spoke to a lovely lady in the office called jo. All I can say is brilliant. One of the easiest reviews I was asked to leave and would 100% call upon them again if I have anymore pest issues in the future
26 June 2020
Unprompted review
Reply from PlayMagical
Good Evening Leslie,
Its lovely to hear that you would 100% use us again as a company. I have passed on your comments to Jo, she said thankyou. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Enjoy a lovely glass of wine in your garden now there are no wasps around.
Aaron
This Company does not mess about
This Company does not mess about! They are prompt, polite, professional and really most competitive price around. I called up at 10 a.m. and by 10.35 a.m. they had been round and had dealt with my pest problem. Excellent tradesmen and thorough service. Would recommend them 100%. Thanks Optical Facilities
1 May 2020
Unprompted review
Reply from PlayMagical
Hi Claire,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Natasha
Excellent I highly recommend
I contacted optical pest control on behalf of my elderly parents who had a wasp nest in their roof. The engineer came the same day called my parents 30 mins prior to his attendance to say he was on route and dealt with the wasps nest quickly. My parents commented on how friendly and helpful he was, and the price was lower than other places I had contacted. Superstars!
30 April 2020
Unprompted review
Reply from PlayMagical
Thankyou Hazel,
We always call our customers prior to attendance annd im glad we sorted everything out for your parents. Have a fabulous weekend.
Aaron
Optical Facilities sorted it out rapidly
We had a pest control issue and called Optical who sorted it out rapidly. I thought the engineer gave a great service with good value for money. He was on time and his attitude was spot on. Easy booking with the sales team and they followed up with a curtesy call the following day. Works carried out and customer service was outstanding which is rare to come across nowadays.
30 April 2020
Unprompted review
Reply from PlayMagical
Mrs Steele,
Our service is what seperates us from our other competitors. We called Jason your engineer to provide him your feedback. He said many thanks. We are lucky to have such a easy booking system it means we can get your engineer to you faster. Bare us in mind for any future services such as plumbing,heating,electrical or any pest issues again.
Shannon
Thank you
Could not possibly have been better. What can I say? We had a wasp nest in the wall of our house. Engineer showed up (promptly) and within about 5 mins had administered a poison (safe for our kids and pets) that had completely dispatched the insects within and hour. A very nice engineer, we chatted for a while. If you got wasps optical pest control is the company for you
29 April 2020
Unprompted review
Reply from PlayMagical
Hi Craig,
Glad we solved your issue. we have passed this on to your engineer Colin who attended your property. He does love a chat. Remember as disccussed your boiler service is crucial just before christmas and you get a discount as a returning customer. just give us a call and we can get it all booked in for you.
Maura
Moved into a old property in west…
Moved into a old property in west London recently, Besides mice, we also had moths in the old carpets left there, optical engineers came, gave me a price, very very competitive arranged a time and a date for the technician to come, he did and on time, smartly turned out which filled me with confidence that he was a pro and knew what he was doing. The mice were gone within a week, did proofing to stop them coming in again, we got rid of the carpets and the optical engineer sprayed for moths, not seen once since. If I was unfortunate enough to have problems of this nature again I would not hesitate to call optical pest control out again. In fact I wouldn’t bother calling anyone else really.
29 April 2020
Unprompted review
Reply from PlayMagical
Hi Tallulah,
Sorry its taken us so long to respond to your amazing review. We have just been hectic in the office with other customers emergencies. Never less its always lovely to hear feedback and makes us proud as a company. have a lovely weekend.
Beth
Thankyou optical pest
Thankyou optical pest. Especially ever smiling and cheerful tradesman Gary who came and trapped a rogue rat in the house that terrified me. He was even cheerful when it was trapped but not quite dead and disposed of it. We also had rats from under the decking next door they are no longer to be seen. This is the second time I have used optical pest they got rid of a wasps nest in my garden last summer. I recommend and will call them if I have another problem.
29 April 2020
Unprompted review
Reply from PlayMagical
Hi Lucy,
Thanks for your feedback, regarding your service. our engineer Gary is a cheerful chap. We are glad you called on us for a second attendance we love a returning customer to the company so next time your in need please refernce your job number and we be able to apply your discount. you can enjoy the weather and have a lovley bbq on your decking.
Aaron
Optical facilities answered the phone…
Optical facilities answered the phone inside 15 secs. Took sufficient details to start the assignment. Confirmed all details via text excellent help provided by the engineer Adam. Arrived as promised. Explained what had happened to the house electrics. Fixed the problem. Was totally professional at all times. Would absolutely recommend. One of the best service experiences we have had for a very long time. Many thanks
29 April 2020
Unprompted review
Reply from PlayMagical
Evening Luke
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Shannon
Top notch service
Top notch service. Speedy arrival, speedy solutions, amazing prices no one better for pest control. Thanks optical pest control
29 April 2020
Unprompted review
Reply from PlayMagical
Nick,
We are so pleased at Optical that you recieved outstanding service. We hope that you would look to us again should you need anything such as plumbing,heating,electrical or pest control. As a returning customer just quote your previous job number for a discount on another service.
Enjoy your weekend
Maura
Moved into my new house and found a…
Moved into my new house and found a wasps nest. Called optical pest and they happened to be in my area that morning. They had finished the job by an hour from when I originally spoke to Claire in the bookings team. I haven’t seen a wasp going in for 3 days. Great friendly service and great price. Optical pest control saved the day. Thanks again
29 April 2020
Unprompted review
Reply from PlayMagical
Hi Grace,
So pleased this is all sorted for you. especially with the weather and your new house your want to be out in the garden enjoying the summer. We have passed your feedback on to Claire. have a lovely evening.
Natasha
A good fast service by this company
A good fast service by this company. They came out the same day to remove a wasp nest as it was getting very annoying with wasps everywhere in my garden. Thanks for all your help!
29 April 2020
Unprompted review
Reply from PlayMagical
Good Evening Holly,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Aaron
I could see a lot of wasps entering a…
I could see a lot of wasps entering a small hole in the roof. Optical pest control turned up in less than 90mins the nest removal technician sprayed the nest and it was gone in a few hours.
29 April 2020
Unprompted review
Reply from PlayMagical
Andy,
We are really known for our timekeeping. We dont want any customer to wait any longer than possible and im so pleased we got this resolved for you. have a great weekend.
Shannon
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