Great service from Optibac. I ordered the Travel Biotics for an upcoming holiday abroad and got them on offer. Free delivery & they arrived within two days of me ordering! I also purchased these las... See more
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I have been taking Optibac Once A Day for a year or two and recently received an offer of a reduced price and free delivery in return for a monthly subscription. A win-win situation. The capsules arri... See more
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I have ordered several Optibac products over the last few months, they have a fantastic customer service. My orders have been sent very quickly and traceable through the Royal Mail app. The one time I... See more
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Received an email three weeks ago informing me my subscription order was due to be delivered. I waited and waited, no delivery. Emailed and received a reply, with an apology as a digital error had o... See more
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Company details
About Optibac Probiotics
Written by the company
Join the millions taking friendly bacteria supplements.
At Optibac Probiotics we use specific probiotic strains such as Lactobacillus acidophilus NCFM® to target specific health conditions. Our expertise and over 20 years of experience in live cultures mean that we have a wide range of products for all ages and lifestages including pregnancy and children.
We use the most researched strains of friendly bacteria so you can find the right natural solution for you. Our strains are scientifically proven to reach the gut and complement the natural microbiome. You can also be confident that we prioritise natural ingredients and take care to avoid hidden sugars and other nasties. And all of this comes in eco-conscious packaging, including glass jars, compostable pouches and FSC®-certified cartons.Our team of qualified Nutritional Therapists are available Monday to Friday via email, phone and live chat for product advice.
We also offer a subscription service where you can save 15% on your products and get free delivery.
Winner of The King's Award for Enterprise 2024 for impressive international growth.
As a business we donate at least 1% of our annual turnover to charities. To date we have donated over £1,750,000 to charitable organisations around the world.
Backed by science
Written by the company
- We only use the most highly researched strains of friendly bacteria
- All proven to complement the natural microbiome.
- Friendly bacteria experts
- We have specialised in creating friendly bacteria supplements for over 20 years. Our specialist range is designed to target individual needs and life stages.
- Free 1:1 supplement advice
- Discuss your needs with an Optibac nutritional expert. We know that choosing the most suitable friendly bacteria supplement for yourself or a loved one can be a little overwhelming.
UK Delivery
Standard UK delivery is free when you spend £10.
The delivery discount is automatically applied at the checkout.
Contact info
21 & 22 Mayfield Avenue Industrial Park, SP11 8HU, Andover, United Kingdom
- +44 (0)1264 339770
- advice@optibacprobiotics.com
- optibacprobiotics.com
4.8
Excellent
8K reviews
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Probably could improve on packaging for…
Probably could improve on packaging for the capsules. 1 x pack of 10 x capsules in one box when three packs would fit comfortably in one box. Apart from that, all good so far. Delivered in good time too 👍
17 May 2026
Reply from Optibac Probiotics
Dear John,
Thank you for leaving a review.
We are sorry to hear that you are not happy with our packaging, and thank you for your feedback.
We regularly review our packaging, and will take this in to consideration for the future.
With kindness,
Louise, Nutrition Team
Excellent probiotics and genuinely noticeable results
I’ve been using Optibac Probiotics for around six months now and honestly they’ve been first class. I originally started taking them to support my gut health and digestion, and I’ve genuinely noticed a difference in how I feel overall.
The products are easy to take, gentle on the stomach, and the quality feels far better than some of the cheaper brands I’ve tried in the past. Delivery has always been quick and reliable too.
What I also really like is that I’ve set up a monthly subscription, so the probiotics are automatically sent out each month and I never have to think about reordering or running out. It just makes life easier.
Overall, a brilliant company and a product I’ll definitely continue using. Would happily recommend Optibac to anyone looking to improve their gut health naturally.
17 May 2026
Reply from Optibac Probiotics
Dear Vb,
Thank you for your wonderful review.
We are so pleased to hear that our probiotics have made such a positive difference in your overall well-being over the past six months. It's wonderful to know that our products are easy to take and gentle on your stomach. We are also glad that our subscription service makes things easier for you.
Have a lovely Bank Holiday weekend!
Louise
Nutrition Team
Great Company with very good products
I have ordered several Optibac products over the last few months, they have a fantastic customer service. My orders have been sent very quickly and traceable through the Royal Mail app. The one time I have had a problem my email was answered by return and problem solved. I use the Optibac Woman which I find really helps my B.V and the Optibac Every Day Extra which has improved my gut problems
16 May 2026
Reply from Optibac Probiotics
Dear LRH,
We are so pleased to hear about your positive experiences with our customer service and the quick delivery of your orders. It's wonderful to know our Optibac products are helping you. Thank you for your kind words!
With warm wishes,
Louise
Nutrition Team
Reply from Optibac Probiotics
Dear Clare Hancock,
We are so glad to hear our product helped you. Thank you for your positive feedback.
Best Wishes, Hannah, Nutrition Team
My probiotics arrived quickly
My probiotics arrived quickly. Status updates were useful and my whole experience has been more than satisfactory.
14 May 2026
Reply from Optibac Probiotics
Dear Cuckie,
We appreciate your positive feedback!
Best Wishes, Hannah,Nutrition Team
Very efficient
I have had this subscription for a while now & it is always delivered on time.
28 April 2026
Reply from Optibac Probiotics
Dear Jurem,
We're so happy to hear your subscription deliveries are always on time! Thank you for your kind feedback.
Best Wishes, Hannah,Nutrition Team
Thank you very much for your product I…
Thank you very much for your product I have been using your products for many years and it has helped me to improve my health in many ways
Liudmila (UK)
13 May 2026
Reply from Optibac Probiotics
Dear Liudmila Smirnova,
We're so glad to hear our products have positively impacted your health over the years. Thank you for your wonderful feedback!
Best Wishes, Hannah Nutrition Team
Outstanding Customer Experience that blew me away!
I have been having long-term problems with constipation since my colonoscopy last July. My consultant at the hospital said that I have a slow digestive system because of my age, but offered no advice on how to gain daily bowel movements. Plus, my doctor would only give me laxatives, which, based on research, can harm the gut and liver with long-term use. I have also recently become bloated in the evening, even though I eat a high-protein, healthy diet with sufficient fibre.
After requesting a callback from Optibac, I received a call today from Louise Mason, a Nutrition Team Leader at Optibac and a highly qualified Natural Nutritionist Therapist. This call was life-changing because it was the first time I had someone who was understanding, knowledgeable, a great listener, and empathetic about my condition. We discussed my diet and the various products that should resolve the constipation. Louise also offered me support via email or the option to request another callback in 4 weeks to discuss my progress. I highly recommend you take a look at the Optibac website; you won't be disappointed, as they really do support your journey. Thank you, Louise – simply amazing!
19 May 2026
Unprompted review
Reply from Optibac Probiotics
Dear Dr Keith Bound,
We are so glad to hear about your positive experience and the valuable support you received. It's wonderful that our team could provide the understanding and knowledgeable guidance you needed. I have passed this on to Louise.
Thank you for sharing your feedback.
Best Wishes, Hannah, Nutrition Team
Top probiotic supplier
The products actually do what they are advertised to do! Good delivery times too.
14 May 2026
Reply from Optibac Probiotics
Dear Alexandra Jones,
We are so pleased to hear our products meet your expectations and that you appreciate our prompt delivery! Thank you for your kind words.
Best Wishes, Hannah, Nutrition Team
You've updated your systems so I can't…
You've updated your systems so I can't login. So I have received an order I don't need.
You have not responded to my request to cancel my subscription.
13 May 2026
Reply from Optibac Probiotics
Dear Isabella,
I am sorry to hear that you have been unable to log in to your account on our new website. I appreciate that must be frustrating for you.
We have checked our email inboxes, including our junk folders, and sadly we can't find an email from you. This would explain why you didn't receive a reply, and your subscription was still active. I have cancelled this subscription for you today.
Please return the unopened, unwanted jar, and we will refund it for you.
With kindness,
Louise
Nutrition Team
Truly excellent service
I have been taking Optibac Once A Day for a year or two and recently received an offer of a reduced price and free delivery in return for a monthly subscription. A win-win situation. The capsules arrive promptly and extremely well-packed in recyclable packaging. More boxes ticked than you could think of.
13 May 2026
Reply from Optibac Probiotics
Dear Chris,
We are so pleased to hear you are enjoying our subscription service and appreciate your positive feedback on our delivery and packaging. Thank you for being a loyal customer!
With Warmest of Wishes,
Charlotte, Nutrition Team.
Great product
26 April 2026
Reply from Optibac Probiotics
Dear Customer,
Thank you for taking the time to leave us a review, we are so glad you love the product!
With Warm Wishes,
Charlotte, Nutrition Team.
Brilliant product.
25 January 2026
Reply from Optibac Probiotics
Dear Tanya,
Thank you so much for taking the time to leave your feedback, this is very much appreciated.
I’m so pleased that you’re happy with your Optibac product, that’s great news!
With kindness,
Louise
Nutrition Team
Great support during pregnancy
We used Optibac Probiotics during my wife’s pregnancy and it made a huge difference for her. She struggled with bloating and digestive discomfort, especially in the second trimester, and after taking Optibac regularly she felt much more comfortable and balanced.
What we really liked was that the ingredients felt gentle and suitable for pregnancy, which gave us peace of mind. The capsules were easy to take and she didn’t experience any side effects.
It’s hard to know which probiotics actually work, but this is one product we genuinely noticed benefits from. We’d definitely recommend Optibac to other mums-to-be looking for digestive support during pregnancy.
2 August 2025
Reply from Optibac Probiotics
Dear Avi,
Thank you for leaving a wonderful review. We are so happy to hear that Optibac Probiotics made such a positive difference during your wife's pregnancy, especially with her bloating and digestive comfort.
We truly appreciate you sharing your experience and recommending us to other mums-to-be.
With warm wishes,
Louise
Nutrition Team
Reply from Optibac Probiotics
Dear Paul,
We are so glad you are happy with your purchase and our fast delivery! Thank you for your kind words.
If you need any further product guidance please do contact us again.
With warm wishes,
Louise
Nutrition Team
No tummy issues in Bali which on the…
No tummy issues in Bali which on the travel optibac . Easy to take & not too pricey
Took one week pre travel , during travel & one week on return . Really good product . Does what it says on the bottle .
25 April 2026
Reply from Optibac Probiotics
Dear Ka,
We're so glad our product helped you enjoy your Bali trip without tummy issues! Thank you for your positive feedback.
With warm wishes,
Louise
Nutrition Team
Reply from Optibac Probiotics
Dear Joan,
Thank you so much for taking the time to leave your feedback. It's great to hear that you are happy with your Optibac product.
If you need any further product guidance, please do contact us directly.
With kindness,
Louise
Nutrition Team
I asked for my order to be delayed for…
I asked for my order to be delayed for a month as I am on holiday. You ignored that request and sent it anyway so it is sitting outside my home now, or someone has taken the package. You made it clear on your website that there was no provision to manage subscription preferences and you suggested that I email you which I did. I didn’t even receive a response. Very shabby customer service.
12 May 2026
Reply from Optibac Probiotics
Dear Tracy,
I am sorry to hear that your order has been delivered whilst you are on holiday, I appreciate that must be frustrating and concerning for you, especially when you should be relaxing.
We have checked our email inboxes, including our junk folders, and sadly we can't find an email from you. This would explain why you didn't receive a reply, and why your dispatch date was not moved. In addition, any changes that are made within your subscription account will generate an email informing you of them.
I am sorry that this has happened, and I don't want to disturb your holiday any further, but please do contact us once you have returned and I will be happy to resolve this for you.
With kindness,
Louise
Nutrition Team
Reply from Optibac Probiotics
Dear Annabel,
Thank you so much for taking the time to leave your feedback. It's great to hear that you are happy with your Optibac product.
If you need any further product guidance, please do contact us directly.
With kindness,
Louise
Nutrition Team
I contacted them for advice due to…
I contacted them for advice due to taking antibiotics. I contacted them through the contact form on the website. The response from Hannah was so helpful and detailed, service that is rare today.
I have used their products before and tried other brands but i always come back to opitibac.
15 May 2026
Unprompted review
Reply from Optibac Probiotics
Dear Customer,
Thank you so much for taking the time to leave us a review. I will pass your wonderful feedback on to Hannah, she will be delighted.
Please don't hesitate to get in touch if you require any further product advice in the future.
With Best Wishes,
Charlotte, Nutrition Team.
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