Delicious ice cream, so far tried the hazelnut & chocolate, chocolate brownie & salted caramel. Ordered the Belgium chocolate ice lollies & also received the raspberry swirl as free - my other half li... See more
Company replied
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Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THI... See more
Company replied
Don’t try their Caramelized Biscuit Swirl. I tried Oppo Brothers Ice Cream for the first time on Tuesday eve with my partner. We really enjoyed the taste, however, within an hour our stomachs were the... See more
Company replied
They apparently dispatched two days after I placed the order with DPD. However, the DPD tracking only ever showed 'we are awaiting your parcel' despite Oppo claiming it had been dispatched. It clearly... See more
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Company details
Written by the company
We're on a mission to help everyone treat themselves well. We've created award-winning ice cream that’s better for your health with up to 60% fewer calories and sugar than those OTHER brands all while delivering the same indulgent taste you know and love. #IndulgeInLife with Oppo!
Contact info
Studio 2.17, Food Exchange Building, SW8 5EL, London, United Kingdom
- team@oppobrothers.co.uk
- oppobrothers.co.uk
2.2
Poor
425 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
customer service sucks
product is no good if customer service is NOT there no phone number no email
9 November 2025
Unprompted review
Reply from Oppo Brothers
Hi there,
Thank you for contacting us here on Trustpilot.
We do have a 'CONTACT' section on our website (https://www.oppobrothers.com/pages/contact) where you can submit a form and one of the Oppo team will respond to you within 24 hours.
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Great tast, too expensive.
Great tast, only the massive price is ridiculous.
2 June 2025
Unprompted review
Reply from Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it and glad to hear you enjoy our ice cream!
We use premium ingredients which come with a higher price point but we do run regular promotions so do keep an eye out at the supermarket.
As we continue to grow as a business, price will of course be reflected in that too!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
This Oppo ice cream Dough, don't taste nice.
This Oppo ice cream cookie
Dough, taste like chemicaliën . This theribel taste is zo pore thats even with whipcream, it don't taste better. The cookies are so small i have to look for it. This Oppo ice cream cookie Dough. " don't buy it".
25 May 2025
Unprompted review
Reply from Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear our Chocolate Chip Cookie Dough flavour wasn’t to your taste.
This feedback is unusual and not something we hear often so please feel free to email us the information printed on the bottom of your tub and any photos you may have taken of the ice cream so we can investigate further – team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
Not even worth 1 star
Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THIS NO MATTER WHAT THEY SAY OR PROMISE BAN THIS PRODUCT QITH FIRE!!!
3 March 2025
Unprompted review
Reply from Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear our Chocolate Chip Cookie Dough flavour wasn’t to your taste.
This feedback is unusual and not something we hear often so please feel free to email us the information printed on the bottom of your tub and any photos you may have taken of the ice cream so we can investigate further – team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
I would zero stars if possible!
I would zero stars if possible.
Horrible - chemical - taste!
Never again.
Better to have small amount of real (natural) ice cream than this disaster
22 February 2025
Unprompted review
Reply from Oppo Brothers
Hi Kata,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear you have had an unenjoyable experience recently and this is not something we hear often.
Please can you contact our customer service team over email to provide more information about this chemical taste so we can investigate further? team@oppobrothers.co.uk
Looking forward to hearing from you shortly!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
We are very grateful to the Oppo Brothers kind and continued support of Cardiac Risk in the Young (CRY)
Throughout the years, the Oppo Brothers have supported UK-based charity Cardiac Risk in the Young (CRY), by generously providing a prize for the winner of our Annual Great Cake Bake (GCB)! Hannah speedily replied to our email and generously offered us a prize, for this years GCB winner. We are very grateful to all at the Oppo Brothers for their continued and kind support of CRY.
5 December 2024
Unprompted review
Reply from Oppo Brothers
Hi Tilly,
Thank you so much for your kind words!
We're always up for supporting great charities like Cardiac Risk in the Young (CRY) in any way we can 😊
Looking forward to hearing how this years Great Cake Bake (GCB) goes!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Love Love Oppo Brothers
Love Love Oppo Brothers. Really indulgent ice cream, family run business, great ingredients means good nutrition. Everything to like.
11 October 2024
Unprompted review
Reply from Oppo Brothers
Hi Catherine,
Thank you for leaving us a review and for your kind words!
So glad you're a fan of Oppo and our mission to help everyone treat themselves well!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
The calorie count in the salted caramel…
The calorie count in the salted caramel balls seems completely off. I have tried to weight each individual ball and they are 15grams instead of 9grams almost doubling the calorie content. I noticed as I have been gaining weight without understanding why.
Update: The size of the balls I have in my current boxes is exactly the same as I’ve previously seen. This current box has 04-2025 L3/107 09:49 written on it. I've bought them from several places (this time on Gopuff) and it's all the same. I'm shocked that you market this is a low calorie product.
6 October 2024
Unprompted review
Reply from Oppo Brothers
Hi Andrea,
Firstly, thank you for purchasing our Salted Caramel ice cream snacking balls.
Regarding your enquiry about the nutritional values, our boxes are packed to average weight and every now and then we may get an extra large ball that sneaks through.
However, to have this as a regular occurrence is very unusual and we'd like to investigate further.
I can see that you have also emailed us, which I will reply to now and request batch code information from you if you still have the packaging.
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
I would give it no stars
I would give it no stars. It leaves a horrible taste in my mouth and when you eat it it is not very nice. No match for Haagen Dazs, might be more calories but also more and better flavour. Won't buy again.
12 June 2024
Unprompted review
Reply from Oppo Brothers
Hi Corrie,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear you have had an unenjoyable experience recently and this is not something we hear often.
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Looking forward to hearing from you shortly!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
We used to love the salted caramel…
We used to love the salted caramel lollies and the almond crunch and then the recipe changed and the ice cream is so soft and mushy so having had our last two out of the freezer tonight we won't be buying any more 😞
16 February 2024
Unprompted review
Reply from Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear you have had unenjoyable experiences recently with our sticks range.
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Looking forward to hearing from you shortly!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
Reply from Oppo Brothers
Hi there,
It is our top priority that our customers love our delicious tasting ice cream and we hate it when one of them has an unenjoyable experience.
What you appear to be describing is freezer burn which can occur when the product is subject to temperature-abuse.
When our ice cream isn’t being stored at or below the correct temperature of -18°C, ice crystals can form and alter both texture and taste.
This temperature-abuse can happen during transit from the supermarket depot to the specific store which unfortunately is outside our control.
Please can you pop an email to our customer service team so we can investigate this issue further - team@oppobrothers.co.uk
Looking forward to hearing from you!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Really poor portion sizes
I bought a tub this evening and I was so disappointed to find the tub was literally only half full. I have pictures but I don’t seem to be able to upload them!
The ice cream tastes good but for the price.. really not worth it in my eyes and I think its a bit deceptive selling it in the same size tub and price as B&J with only half the content.
Really disappointing to be honest
27 October 2023
Unprompted review
Reply from Oppo Brothers
Hi Cliona,
It is our top priority that our customers love our delicious tasting ice cream and we hate it when one of them has an unenjoyable experience.
Rest assured, our ice cream tubs should be filled to the brim and what you are describing is temperature-abuse.
When our ice cream isn’t being stored at or below the correct temperature of -18°C, air inherent within the ice cream (which provides the creamy texture) is released causing shrinkage.
This temperature-abuse can happen during transit from the supermarket depot to the specific store which unfortunately is outside our control.
We have responded to your email regarding this matter and we hope to hear from you shortly!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Terrible ice cream experience!
Terrible ice cream experience!
We decide to try out a new brand of ice cream and quickly came to regret it. An hour after eating my friend and I bloated up, and the bloat continued for three days including vomiting the next morning. We have no food intolerances and this came as a bad surprise to us!
14 August 2023
Unprompted review
Reply from Oppo Brothers
Hi Daniel,
Thank you for leaving us a review and for trying our Great Taste award-winning ice cream!
We're really sorry to hear you and your friend didn’t have a positive experience with us and what you have described is highly unusual.
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
What amazing products!
What amazing products! I have been an avid fan for a while now, and they keep coming out with wonderful new products! Their Choc Hazlenut balls are to die for and as an added bonus allow me to indulge guilt free! I can happily polish off a whole tub of their new caramilised biscuit flavour in one go, and still not worry my personal trainer! Keep up the good work Oppo!
26 July 2023
Unprompted review
Reply from Oppo Brothers
Hi Andy,
Thank you so much for your review!
Great to hear you're a fan of our new Chocolate Hazelnut snack balls and our new Caramelised Biscuit Swirl tub 🍦
Glad we're able to keep your personal trainer happy haha!
Kind regards,
Team Oppo
Don’t try their Caramelized Biscuit…
Don’t try their Caramelized Biscuit Swirl. I tried Oppo Brothers Ice Cream for the first time on Tuesday eve with my partner. We really enjoyed the taste, however, within an hour our stomachs were the size of ballons! I’m not sure what ingredients they are using, but now we are on day two of the aftermath of this ice cream, where we have vomited, are bloated and in and out of the bathroom!
18 July 2023
Unprompted review
Reply from Oppo Brothers
Hi Aoife,
Thank you for leaving us a review and for trying our Great Taste award-winning ice cream!
We're really sorry to hear you and your partner didn’t have a positive experience with one of our ice cream tubs.
Our new Caramelised Biscuit Swirl ice cream has been highly reviewed and your experience is highly unusual!
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
Awful experience with their products…
Awful experience with their products and “Customer Service”!
Our family have been consuming Oppo products for years and loving them, but we have always found the quality to be quite inconsistent. Unfortunately, we recently purchased a faulty batch of Salted Caramel Sticks, which tasted of rotten fish! When I reached out to Oppo Brothers, they kindly sent out some replacements, but these also had an unpleasant taste. Oppo Brothers won’t confirm whether they have changed the recipe or whether these were also substandard, but we will be giving their products and their ‘customer service’ a wide berth from now on!
20 March 2023
Unprompted review
Reply from Oppo Brothers
Dear Sue,
We’re sorry that our Great Taste award-winning Salted Caramel sticks weren’t to your taste.
We were of course happy to immediately replace them as a gesture of goodwill.
We’ve got some exciting new flavours in our tubs, sticks and snacking balls range this summer so hopefully you’ll find something you love amongst them.
All the best,
Oppo
Its not true that this OPPO ice cream…
Its not true that this OPPO ice cream is for gestational diabetes. I ate last night and its spike so high my sugar never to this OPpo brothers ice cream
19 March 2023
Unprompted review
Reply from Oppo Brothers
Hi Janics 😊 at Oppo, we’re on a mission to create Great Taste award-winning ice cream with up to 60% less calories and sugar than the regular brands. We as a company do not market Oppo ice cream as suitable for gestational diabetes. We have been recommended by gestational diabetes support groups by those who have added us into their diet and had positive experiences with their blood glucose levels. Every one responds differently and we’re sorry to hear on this occasion that it hasn’t worked for you. Many thanks, Hannah (Social & CRM Manager at Oppo Brothers) 🍦
New recipe is terrible
My family and I used to be regular customers, we were thrilled with Oppo's vegan Double Salted Caramel Swirl, until they did changes about 2 months ago to the recipe. I noticed the package had changed and the taste as well. It tastes cheap now, it's not creamy anymore, it's incredibly plain and boring, and the caramel is nowhere to be found. Very disappointing. You had a perfect recipe going on, whomever decided to change it has ruined it all. I don't know if you did this to cut costs, but no one I know likes the new Double Salted Caramel Swirl.
3 August 2022
Unprompted review
Reply from Oppo Brothers
Hi Paula,
So sorry to hear about your recent experiences with our Vegan Double Salted Caramel Swirl ice cream tubs - this certainly doesn't sound right in terms of having no caramel swirl / not creamy!
Please can you pop an email to our customer service team so we can investigate further?
team@oppobrothers.co.uk
Really appreciate your support of our small family-run business 🍦
Have a lovely day!
Take care,
Hannah
AMAZING
I do love ice cream, but trying to eat healthy , and going to the gym, is usually a no no with me.
But the other day, I went to Tesco, and tried this for the first time, oh my days😋, nom, nom, nom
This is AMAZING,
Caramel cookie, is soooo good, and only 84 calories, which in my book, is a plus
Dragons den, you are a bunch of losers, lost out investing, big time
Well done to the 2 guys, that came up with the idea👍😁
22 July 2022
Unprompted review
Reply from Oppo Brothers
Hi Dawn,
Thank you so much for leaving us such a lovely review - we really appreciate it :)
We are so glad to hear you enjoyed our Caramel Cookie ice cream which you purchased at Tesco!
We recommend our Double Chocolate Brownie tub to try next and also our BRAND NEW Salted Caramel Ice Cream Snacking Balls which can be found in Tesco superstores too as well as online!
Your support of our small family-run business means the world to us :)
Take care,
Hannah
Marketing Executive
Quality gone
I used to buy a lot of the ice-cream and loved it. Now I've noticed, that in Double Salted Caramel Swirl there is barely any caramel. Probably the company is trying to cut costs.
Shame.
You just lost a customer, who used to spend a lot on your products.
20 June 2022
Unprompted review
Reply from Oppo Brothers
Hi Jola,
So sorry to hear about your recent experiences with our Double Salted Caramel Swirl ice cream tubs - this certainly doesn't sound right!
Please can you pop an email to our customer service team so we can investigate further?
team@oppobrothers.co.uk
Really appreciate your support of our small family-run business 🍦
Have a lovely day!
Take care,
Hannah
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