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Opensmarttech Reviews 192

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TrustScore 4 out of 5

3.8

Computer Software Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and patience, often guiding them through complex installations and technical issues. Many people highlight the outstanding customer service, noting quick and effective resolutions to their problems. The overall sentiment indicates that consumers are very happy with the support received, especially when setting up new software or resolving activation issues. However, some customers also noted difficulties with product activation keys, with a few experiencing issues where keys were invalid or products stopped working. There were also occasional reports of slow or absent responses from customer service, particularly via email, leading to frustration for some.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers report issues with product... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report non-existent support, with some... See more

Response time

Reviewers mention ambiguous feedback about response times. While many customers report no response to emails,... See more

Technology

Consumers find technology to be ambiguous. Many reviewers report positive experiences, praising the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the technical support and... See more

Based on these reviews

Rated 4 out of 5 stars

I bought MS Office Pro 2021 which was delivered very promptly but when I inputted the product key ready to activate, a message appeared to say that this related to the 2016 version. I sent an email re... See more

Rated 4 out of 5 stars

Bought MS Office Prof Plus and MS Project Prof on 6th June 25, had assistance with loading and they both worked well. On the 14th July had MS message window advising this MS product is not valid. B... See more

Rated 4 out of 5 stars

Still astounded at the price....but it's legit! Bought Visio for a great price, few issues with installing alongside an already installed 64 bit version of Office but Whatsapp help was fantastic and... See more

Rated 4 out of 5 stars

The download was from a Microsoft site which is a positive. Internet activation wouldn't work which is a little suspicious. Had to use telephone activation which is long winded process and takes a... See more

Company details

  1. Computer Software Store

Written by the company

Welcome to OPEN SMART TECH, your trusted partner for all your Microsoft needs! As a dedicated Microsoft reseller, we're here to offer you genuine Microsoft licenses at unbeatable prices. With a wide range of products available for instant download, accessing your favorite software has never been easier – just a click away! Concerned about compatibility or need assistance with installation? Rest assured, our multilingual technical support team is available 24/7 to guide you through every step of the process, whether you prefer assistance in English, Spanish, French, or any other language. At OPEN SMART TECH, we prioritize quality, accessibility, and customer satisfaction above all else. We're proud to provide legitimate licenses at unmatched prices, ensuring a seamless purchasing experience that exceeds expectations. Explore our offers today and discover why we're the go-to choice for tech enthusiasts worldwide. Your Microsoft solution awaits, and we're here to make it a reality!

Contact info

3.8

Great

TrustScore 4 out of 5

192 reviews

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Replied to 4% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I have unable to install in laptop

I have unable to install in laptop

31 January 2025
Opensmarttech logo

Reply from Opensmarttech

Hi,

We’re really sorry to hear about the trouble you faced with the installation. Our support team has already reached out to you via WhatsApp to assist, and after checking, we found that the issue wasn’t with the software itself but rather that your laptop doesn’t support it.

We always strive to help our customers as much as possible, and we’re happy to assist you in finding a suitable solution. Please feel free to reach out if you need any further guidance—we’re here to help!

Best regards,
IT Departement
Customer Support
OpenSmart Tech

Rated 1 out of 5 stars

Nothing received

Nothing received, emailed and sent a request through the web site support and no response from either. Have had to buy elsewhere now and will be looking to recover funds

31 January 2025
Opensmarttech logo

Reply from Opensmarttech

Hi Smith,

We’re really sorry for any confusion or frustration caused. We want to assure you that we did send your download link and software for Microsoft Office 2019 Professional Plus (PC) via email on January 31, 2025, at 18:51:20.

Additionally, we also reached out to you via WhatsApp earlier today to clarify this. Just to be sure, we’ve now resent the email once again. Please check all your email folders, including spam or junk, in case it got filtered there.

If you still can’t find it or need any help with the installation, please let us know—we’re here to assist you!

Kind regards,
IT Department
Customer Support
OpenSmart Tech

Rated 5 out of 5 stars

Good helpdesk assistance

I had a couple of hiccups with the download & then the product key, but the help desk were very patient with me & resolved the whole issue.

7 January 2025
Rated 5 out of 5 stars

Excel

Wasnt sure to trust at first. Was a bit slow sending it out but on arrival it all works exactly as it should

5 January 2025
Rated 2 out of 5 stars

I purchased the package and used the…

I purchased the package and used the key and the only part I can access is word when I try to access the rest of the package it states key already used and can only use on one basically operating system and I cannot use on another system. Der I only downloaded to one system... So really annoyed cannot access rest of package.

11 December 2024
Rated 4 out of 5 stars

I ordered Microsoft Project and Visio

I ordered Microsoft Project and Visio. I did not receive any immediate email after the order. Tried to call several times but went to voicemail. Eventually WhatsApp messaged and got a reply. This took two days. However I did then receive everything and all went ok

30 November 2024
Rated 5 out of 5 stars

Great remote customer/install support

So, i purchased windows software from Opensmarttech and had some issues in activiating it, most probably because i'm not tech savvy.....however the online support team spent a lot of time with me and rectified my problem. They were very patient and efficient. Refreshingly so if i'm honest in this day and age. Bravo and thanks so much :)

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

The product is working very well. It took sometime to download - I set it off and had a cup tea, but once downloaded the process was easy to follow. I am very pleased with the MS Office 2019 ***** stars.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I bought a copy of Office 2019

I bought a copy of Office 2019. Keenly priced and very prompt delivery . The Product Key was validated by Microsoft on my new W11 desk top without any problems. I had a lot of help over WhatsApp setting up Office on my new device. They know the meaning of customer service

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Activation code

I had issues with the activation code which was eventually resolved by the support team. The team were very supportive and patient with me. I would highly recommend buying software from this company. Thank you so much for all your help.

16 November 2024
Unprompted review

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