Placed an order for quick-open overland shower with tank on June 23rd. Received confirmation email for purchase only. Have emailed and called them for updates. No response and still have not received... See more
Company replied
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Can i even give it a star rating - Extremely frustrated at the lack of repsonse or I should say no response given on an order update. I purchased the 180 awning with walls on June 26th and have reciev... See more
Company replied
Avoid the scammer company. Hooked their winch up and it instantly ran away had to cut the wire before it damaged the bumper. To save money they're using substandard relays that stuck on and will requi... See more
Company replied
I made a purchase from openroad in February 2026, after a few communications via messenger I finally received the rack system in the middle of March. I live in Wisconsin so I waited for the snow to... See more
Company replied
2.5
Poor
50 reviews
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Replied to 94% of negative reviews
Typically takes over 1 month to reply
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Purchased 180 Awning on 23 June 26 and…
Purchased 180 Awning on 23 June 26 and still to this date have not received any communication from this company.
Have called numerous times and it will ring for three rings then hang up. Have tried messaging them on their website which states it is monitored between 11am-8pm Monday to Friday with no response.
At this stage i want a refund but no way of contacting a company that clearly does not care about their reputation.
As a business owner myself who was looking at becoming a stockiest of their products, I have certainly thought again about that as customer service is the most important thing to me.
24 July 2026
Unprompted review
Reply from Openroad4wd
Hi Amanda,
We’re sorry that you have been unable to reach our team and have not received the support or order update you expected.
We have searched our order records but have not yet been able to locate an order using the name displayed on this review. We have sent you a private request for your order number and checkout email so we can verify the order details rather than make assumptions.
Once we receive that information, we will contact you directly within one business day to confirm the order status and address your refund request or any other appropriate next step.
We are also reviewing the contact experience you described, including the phone and website messaging channels, so customers can reach us more reliably when they need support.
OPENROAD
Ordered a 270 degree awning 21 days…
Ordered a 270 degree awning 21 days ago. I was supposed to pick it up in Morrabin, Victoria. Have received no update on order. I can't get through via email or phone. Starting to think this is a scam.
30 June 2026
Unprompted review
Reply from Openroad4wd
Hi Rory,
We’re sorry for the concern and frustration caused by the lack of a clear update on your 270-degree awning order.
We have located your Australian order and reviewed the communication history. Our team responded to your original message promptly to confirm whether you had received the order or collection information. However, it is clear that this response did not reach you or did not provide the clarity you needed.
We have sent you a follow-up email again today from info@openroad4wd.com. Please check your inbox and spam/junk folder, and reply directly to confirm whether you have received the awning or any collection details.
Once we hear from you, we will immediately confirm the current order status and provide the appropriate next step.
OPENROAD
No communication
No communication, no customer service, no return calls, no return email, their chat is a bot that no one monitors. Terrible company, don't know how they have stayed in business 10 years. No one gave a steaming pile about me or my order until they got the chargeback from the credit card company then amazingly I got 5 calls in 3 days! Too little, too late!
17 June 2026
Unprompted review
I purchased the showering awning v2 and…
Update: all my issues have been addressed. Daniel was awesome and has excellent customer service. I was so pleased by his customer support that I ended up ordering an awning thru him. From what I heard, they are currently working on building a better customer service team. All unlike me, be patient and all will be taken care of!
I purchased the showering awning v2 and found multiple issues.
1. not all parts were included in the shipment that was stated on the owners manual pamphlet.
2. shipping box came as if someone opened it and repackaged it.
3. they sent me a completely defective product that is unusable. the insides seemed to be installed by someone with no eyes apparently. everything was inside out, upside down, or attached in a completely wrong spot.
4. i emailed 3 times to get warranty or refund and they have yet to respond.
14 July 2026
Unprompted review
Reply from Openroad4wd
Hi Bernard,
We’re sorry to hear about the condition of your shower awning and the difficulty you had getting assistance.
We have located your order and reviewed your earlier message. Our team replied by email, and we have resent that message today to make sure you receive it. Please check both your inbox and spam/junk folder for an email from info@openroad4wd.com.
We are reviewing the missing items noted in the manual, the condition of the packaging, and the assembly concern you described. We will work with you on the appropriate warranty or refund resolution once we confirm the details.
Please reply directly to our resent email. If you have already sent photos, there is no need to send them again—just let us know you received our message. We will provide the next confirmed step within one business day.
OPENROAD
Openroad4wd Lack of Customer Service
Seems like they actually respond here. After purchasing their 270 awning, it arrived damaged. I have tried for a few days to reach them with no response. This awning is reportedly great, but paying what I paid and getting zero customer service is really upsetting.
Openroad4wd has since replaced the awning! Happy to have it resolved, but they need to improve their customer service.
13 July 2026
Unprompted review
Reply from Openroad4wd
Hi Charles,
Thank you for providing your order details. We have located your order for the 270 Awning and Sidewalls and reviewed the communication history.
Our team had been replying to your messages, but we can see that those replies did not reach you reliably. We are sorry that you had to continue seeking help through multiple channels before we were able to connect properly.
We have now confirmed contact with you and shared two resolution options by email. Once you let us know which option you prefer, we will proceed with it promptly.
We are also reviewing the email delivery issue internally so that customers can receive support without having to follow up repeatedly.
OPENROAD
No communication. Still don’t have purchased item
Placed an order for quick-open overland shower with tank on June 23rd. Received confirmation email for purchase only. Have emailed and called them for updates. No response and still have not received purchased item. Phone number provided does not work. I had heard good reviews about this company and their products but will not be purchasing from them or recommending after this
23 June 2026
Unprompted review
Reply from Openroad4wd
Hi Tiffany,
Thank you for providing your order details. We have now located your order and reviewed the communication history.
We found that your first email was incorrectly filtered in our support inbox and was not seen promptly. We are sorry for that delay. Your second message was received, and our team replied with the carrier and tracking information for your Shower Awning, which has now shipped.
Your 10-gallon water tank was ordered on preorder and is not yet available to ship. We will continue to update you directly by email and will send the shipping confirmation as soon as it is dispatched.
We have also resent a summary to your email today. Please check your inbox and spam/junk folder for a message from info@openroad4wd.com. We are reviewing this issue internally to help prevent customer messages from being missed in the future.
OPENROAD
Terrible reponse time
Can i even give it a star rating - Extremely frustrated at the lack of repsonse or I should say no response given on an order update. I purchased the 180 awning with walls on June 26th and have recieved nothing yet charges still are hitting my card - also looking to cancel order becuase this is absolutley ridiculous. I have sent over 10 emails asking for clarification and not one response has been given.
26 June 2026
Unprompted review
Reply from Openroad4wd
Hi Felicia, we’re sorry for the lack of response and the frustration this caused. We have located your order for the 180-degree awning with side walls and confirmed that it was a preorder that had not yet shipped. We should have provided you with a clear update instead of leaving your messages unanswered.
Based on your request, we have cancelled the order and initiated a full refund to your original payment method. You will receive a confirmation email from info@openroad4wd.com. Depending on your payment provider, the refund may take several business days to appear on your statement.
We apologize that you had to follow up repeatedly to receive assistance. We are reviewing this communication failure internally to ensure preorder customers receive clearer updates and timely support going forward.
My order arrived on 4/30/26 and I think…
My order arrived on 4/30/26 and I think I received a returned item. I was missing over half of the hardware and rubber seals. Also the rack was scraped and missing paint. It is now 7/7/26 and I have sent over 25 emails and callback requests with no reply. Just an AI chatbot. Buy products from a company that will provide support if you have issues. Avoid Openroad 4WD
7 July 2026
Unprompted review
Reply from Openroad4wd
Hi Don, we’re sorry that your order did not arrive in the condition we require and that you experienced an unacceptable delay in receiving support. This is not the standard of product condition or customer service we expect from OPENROAD.
We have located your order, reviewed the case, and contacted you by email with a resolution. Our team is ready to proceed as soon as we receive your confirmation. Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email.
Regardless of how an issue occurs, our responsibility is to make sure the customer receives a complete and satisfactory resolution. Once we receive your reply, we will prioritize your case and complete the next step within one business day. We are also reviewing the communication delay internally so future support requests are handled more promptly.
Shipped the wrong item
Shipped the wrong item. Now they do not answer the phone or get back to me in any way to return/exhange or refund my money.
25 June 2026
Unprompted review
Reply from Openroad4wd
Hi Alejandro, we understand how frustrating it is to receive an item that appears different from what you ordered, especially when you have not been able to get a clear answer. We have reviewed the order carefully and want to verify exactly what you received so we can resolve the issue correctly.
We have located and reviewed your order. Our shipping records show that the truck cap dispatched was the model listed for your Ford F-150 order. However, we want to fully understand the difference you noticed rather than make assumptions about the issue.
Our support team has contacted you by email and requested a few photos of the product, packaging labels, and the area that appears incorrect. This will allow us to confirm whether the issue relates to the product, configuration, or vehicle fitment and provide the appropriate solution. Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email.
Once we receive the photos, we will prioritize the case and provide the next step within one business day. Whether the solution requires fitment assistance, replacement, exchange, or another appropriate resolution, our team will work with you to resolve it.
Stay a way from this company
Stay a way from this company
My winch got malfunctioning in less than a year, under warranty, winch didn’t respond to stop and get pulling thru the bumper and getting in fire.
The worst not yet to come, their customer service is not a way to contact
A robot call Lulu it’s only thing you communicate once.
5 June 2026
Unprompted review
Reply from Openroad4wd
Hi Stefan, we’re sorry for the experience you had with your winch and for the difficulty you encountered reaching our support team. We take any report involving unexpected winch operation or a potential safety risk seriously. Please do not use or reconnect the winch.
We have located your order, reviewed the case, and contacted you directly. A resolution has now been agreed, and we are ready to issue the approved $320 refund as soon as we receive the PayPal details requested in our support email. For your privacy and security, please send this information only through the existing email conversation with our team at info@openroad4wd.com and do not post it publicly.
Once we receive the required information, we will prioritize the case and process the refund within one business day. We are also reviewing both the reported product incident and the earlier communication delay internally. This is not the product or support experience we expect customers to have with OPENROAD.
Truck cover came in damaged and the…
Truck cover came in damaged and the same as everyone else they will not respond and will not call back after a “request” is sent. DO NOT BUY FROM THEM! $800 lost
5 June 2026
Unprompted review
Reply from Openroad4wd
Hi Matt, we’re sorry your tonneau cover arrived damaged and that our June 13 response may not have reached you. We understand why the lack of a visible response left you feeling that your request was not being handled.
We have located your order for the RAM 1500 retractable tonneau cover. Our support team replied to your message on June 13 and has now followed up again. Please check your inbox and spam folder for messages from info@openroad4wd.com.
We are ready to review the damage and provide the appropriate solution as soon as we receive your reply and the requested information. Once we hear back from you, we will prioritize the case and provide the next step within one business day.
Product arrived and communicating with the staff!
Ok so major update: originally there was some communication issues with this company but I was patient and they did get back to me! Running a business is tough and you never know what the person on the other end is going through so although frustrated, I gave them grace. They did reach out and everything was cleared up and both the awening and side walls showed up. Very excited to install this product and it's appearance even just unboxing shows it is good quality! I appreciate the team at Openroad working with me!
28 April 2026
Unprompted review
Reply from Openroad4wd
Hi Michael,
Thank you for updating your review and for giving us the opportunity to look into this further.
We have confirmed that the refund for your order was completed. We also understand that fulfillment activity continued around the same time, including part of the order arriving and another shipment beginning transit. We are sorry for the confusion and frustration this created.
We have reviewed your update that you would prefer to complete the order rather than keep the refund. Our team is now reviewing the full timeline across the order, payment, and fulfillment records so we can confirm the correct next step with you directly.
We are also actively building our phone support service and expect it to be available around August. Until then, our team will continue to handle your case directly by email so that your resolution does not depend on the phone service launch.
Before any additional shipment or payment is arranged, we will confirm the details and your preference with you in writing. We are also reviewing this process internally to prevent a refund and fulfillment from becoming misaligned in the future.
OPENROAD
Awning I purchased was defective
Awning I purchased was defective. They would not help my after purchase. I just needed one piece replaced. I would have paid! Truly an awful company.
15 April 2026
Unprompted review
Reply from Openroad4wd
Hi Grady, we have reviewed your March 17 order for a 90-degree awning. When the support-leg hinge required replacement during the warranty period, our team arranged and sent a replacement part at no cost.
The replacement was shipped to the delivery address provided with the original order. After receiving your message that it had not arrived, we contacted you to verify the shipping details privately so we can determine the appropriate next step and make sure the part reaches you successfully.
Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email with your current delivery details. Once we receive your confirmation, we will prioritize the follow-up within one business day.
If I could put zero stars
If I could put zero stars, I would
I literally have not even had the product shipped out and when I clicked for the exact Macon model of my vehicle once it hit to the cart and process the order is for a different year and bed size for the truck cap and it’s already shipping. this is currently happening right now and I have had no contact from these pieces of crap
Do not order you will lose your mind
It’s worse going to another reputable place
And pay the extra money for quality, product and quality customer care. These people are absolute shit.
9 June 2026
Unprompted review
Reply from Openroad4wd
Hi Timothy, we have reviewed your order and the vehicle fitment details. The truck cap configuration selected on the order did not match the model year and bed length later confirmed for your vehicle.
To resolve the situation, we took action to cancel the order and a full refund has been issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your statement.
We understand that vehicle-specific products require careful verification, and our team remains available at info@openroad4wd.com if you need assistance confirming the correct configuration for a future purchase.
There is no customer service
There is no customer service or communications whatsoever. It's been a week trying to reach out as they only delivered half my order which should have been delivered the same day as it's a bundle purchase.
4 June 2026
Unprompted review
Reply from Openroad4wd
Hi Ton, we have reviewed your order and the communication with our support team. The storage box and mounting bracket were listed as separate items in the order. While the storage box was delivered, the mounting bracket was a preorder item with a separate fulfillment timeline.
We understand why receiving only one item created concern about the status of your order. Our support team has replied to your email and processed a refund for the mounting bracket that had not yet shipped. You will receive, or may already have received, the refund confirmation by email. Depending on your payment provider, the funds may take several business days to appear on your statement.
We apologize for the difficulty you experienced reaching us. If you need any further assistance, please reply to our email or contact info@openroad4wd.com.
STAY FAR AWAY FROM THIS COMPANY!
I’ve had my awning for less than 3 months and I already have two small holes in it where the poles meet the material. There should be some type of reinforcement of the material in these locations in my opinion. I emailed OpenRoad4wd 4 days before even getting a response from them. This is the exact response I got from LuLu if that’s even a real person.
Hi,
First of all, I sincerely apologize for the delayed response.
And thank you for sharing the pictures with us. We really appreciate you taking the time to document the issue.
We’re very sorry to hear about the small tears on your 270° awning, especially after only a handful of uses.
Based on the photos, we would currently recommend using a waterproof repair tape or outdoor fabric repair patch to help reinforce and seal the affected areas. This is usually the quickest and most effective temporary solution to prevent the tears from spreading further.
At the same time, we’d also like to help compensate you for the inconvenience, and we can offer you a partial refund for this issue.
Please let us know your thoughts, and again we truly appreciate your support and understanding.
----------
Take care,
Lulu
Customer Service
Overlanding | Off-road
Cannot believe this is a real response to my issue. Why on earth would someone patch their mistake knowing that the issue will eventually get worse in hopes by that time it would be outside the warranty period. Customer service even states in the email that it’s a temporary fix??? When asked how to proceed with shipping it back for a refund I got no response or help. I will never buy another product from this company. I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY OF THEIR PRODUCTS!
22 May 2026
Unprompted review
Reply from Openroad4wd
Hi Bryan, we’re sorry to hear about the issue you described with your 270-degree awning and the delay you experienced in receiving a response. We take reports involving material damage seriously and want to review the product, warranty status, and prior communication carefully.
We have not yet been able to match the information shown on this review with an order in our system, so we have sent you a private request for your order number, checkout email address, and photos of the affected area. You can also send these details directly to info@openroad4wd.com.
Once we receive the information, our team will review the case and provide a clear next step within one business day. We want to make sure the issue is assessed properly and resolved appropriately.
Absolutely terrible customer service…
Absolutely terrible customer service and very slow shipping times. Then if you cancel an order they fail to even fullfill in an remotely timely manner, they charge you 6%.
15 May 2026
Unprompted review
Reply from Openroad4wd
Hi John,
We’re sorry for the frustration caused by the delay and the cancellation process.
We have searched our order system but have not yet been able to locate an order under the name displayed on this review. We have sent you a private request for your order number and checkout email address so we can review the case promptly.
Based on the information available, the 6% charge was not retained by OPENROAD and appears to have been applied by the bank or payment provider during the transaction. However, because this issue arose in connection with a purchase from our store, we are willing to reimburse that amount once we confirm the order and payment details.
Please provide the requested information, or contact us at info@openroad4wd.com. We will review and complete the next step within one business day.
OPENROAD
Terrible customer service & missing parts
I was initially very happy with my purchase of a shower awning and 10gal water tank for my cross country trip. I installed the shower awning and loce that. HOWEVER, I went to install the water tank and the box had "Damaged missing parts" written on one side and sure enough the mounting brackets and hardware were missing.
I emailed them and expressed my frustration as this was almost a $1000 purchase. I stated very clearly what was missing and provided pictures of the box and empty hardware box. They emailed me back asking me to confirm what was missing.....so I did. Then they wanted my order number, so I provided that. After almost 2 weeks they finally let me know they shipped out the missing parts and would email me later that day with a tracking number. They did not ever provide me with a tracking number. I emailed 4 more times to no avail. A package FINALLY arrived after 2 and a half weeks with ONE bracket and a shower hose that I was not missing and NO HARDWARE. I am so upset. I emailed them AGAIN stating that they did not send me hardware and that I also needed another bracket. I also provided pictures of the box contents.
They emailed me back asking me to confirm what I was missing. I am BEYOND BEYOND BEYOND pissed at this point, I bought this setup over 2 months ago, and I have a cross country trip in a week and I am having to push it back because a chain of people can't do their jobs. If I cannot get the mounting hardware in a timely manner I will be disputing the charge for the entire purchase as it is no use for me if I cant actually use it.
8 March 2026
Unprompted review
Reply from Openroad4wd
Hi Melanie,
We’re sorry that the original water tank package was incomplete and that our follow-up process did not resolve the issue promptly or clearly.
After reviewing the case, we arranged for the affected water tank to be returned and sent a replacement water tank to provide a complete resolution. We understand that the delays and repeated communication disrupted your trip preparation, especially after you had already provided photos and order details.
We have reviewed this case with our fulfillment and support teams to improve how damaged or incomplete shipments are verified and resolved. If you need any further assistance with the replacement, please reply to our email from info@openroad4wd.com.
OPENROAD
Trying to contact customer support for 23 days with no help.
I never leave reviews like this but, I received an tonneau cover that was defective. I've reached out to support nearly a dozen times. In 23 days I've been able to get a reply 3 times, all just beating around the bush with no actual support. Ive been asked the same question 3 times. I've asked for a refund. I've asked for a return label. I've asked for support in trying to fix the item. Nothing. They have been an absolute nightmare. Do not order from this company. I'm out $800 and wasted so much time on this.
18 May 2026
Unprompted review
Reply from Openroad4wd
Hi Kirtley,
We’re very sorry that you have had to contact our support team repeatedly without receiving a clear resolution. A product concern, return request, or refund request should never leave a customer uncertain about what will happen next.
We have not yet been able to locate an order using the name displayed on this review, so we have sent you a private request for your order number and checkout email address. Once we receive those details, we will contact you directly, review the full communication history and your product concern, and provide a clear next step within one business day.
We will also review where the communication process failed in this case so similar requests can be handled more efficiently going forward. Please reply to the private request, or contact us at info@openroad4wd.com.
OPENROAD
BEWARE- Non existent Support
BEWARE- This company is all marketing and no substance. They charged me for 2 awnings, there is no customer service number to call... their email customer service, if you can get them to respond promises quick resolution and then they ghost you. I have had to resort to filing a claim with my credit card company.
25 April 2026
Unprompted review
Reply from Openroad4wd
Hi Stuart,
We’re sorry to read that you were left without the support and follow-through you expected after purchasing two awnings. We understand why unresolved communication would lead to serious concern.
We have searched our order records using the name shown on this review, but we have not yet been able to match the order. We have sent you a private request for your order number and checkout email address so we can identify the purchase and review the full history properly.
Once we receive those details, we will assign the case for direct review, investigate the order status and previous communication, and send you a written update within one business day. Please reply to the private request or contact us at info@openroad4wd.com.
OPENROAD
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