The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Company replied
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BOILER SERVICE Very happy with the engineer who came…
Very happy with the engineer who came to service boiler, he sorted out all the wrong doings I had done which had messed it up a bit.
He was very polite, tidy and efficient.
Would recommend your company anyone who wanted boiler coverage
29 May 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
The engineer was a lovely guy
The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy. He messaged me earlier the previous month to book me in and then up until he arrived to check it was still convenient for me.
29 May 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Great service
They keep in touch every step of the way when we have a service due, very efficient.
26 May 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Good boiler service and customer…
Good boiler service and customer service very helpful and professional keep up the good service
And low prices please
22 May 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Reply from OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
Simple to buy
Simple to buy. Only will find out how efficient and good openfix are when we make our 1st call-out
26 May 2026
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Really nice Pleasant engineer
Really nice Pleasant engineer. Reminded me about signing book. Took his shoes off. Great sense of humour.
19 May 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Feels like a scam
Never works, every engagement feels like it's a scam, they never actually do anything. I have mentioned this to customer services and they also do zip.
And their response here is just typical. Boilerplate .... Spend more time to contact them? Silly
24 May 2026
Unprompted review
Reply from OpenFix
Thank you for sharing your feedback. We’re sorry to hear we haven’t met your expectations. We use all feedback, positive and negative, to help improve our products and services. If you'd like to contact us with further information you can do so at support@openfix.co.uk. We'll be happy to discuss any concerns you have.
Many thanks,
OpenFix
Everything was staright forward and…
Everything was staright forward and easy to use. Thankyou
24 May 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Open fix were very efficient.
Open fix were very efficient. I got an engineer within 24 hours of phoning. The engineer was very good and he did a great job of fixing the problem.
19 May 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know you were happy with your recent repair work. Your feedback means a lot to us.
Many thanks,
OpenFix
The engineer was very pleasant and…
The engineer was very pleasant and answered my questions clearly
23 May 2026
Unprompted review
Reply from OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Reply from OpenFix
We really appreciate you sharing your thoughts. Thank you for choosing OpenFix!
Many thanks,
OpenFix
So far so good…
Just taken out a boiler cover policy with OpenFix and the process was quick and straightforward. The pricing was very competitive compared to other providers and setting everything up was simple with clear information throughout. Happy with the experience so far and hopefully the service continues to be just as good going forward.
22 May 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
boiler servi ce was never completed due…
boiler servi ce was never completed due to leek in pipes according to engineer who left after turning of mains supply. contacted another engineer who found leek came from gas hob and changed the fibre washer.
trying to cancle plan they wanted to charge me for price of service . do not use this company
21 March 2026
Unprompted review
Reply from OpenFix
We’re sorry to hear that you were unhappy with your experience.
Having reviewed the engineer’s job sheet, the boiler service was not completed because a gas leak was identified during the safety checks. The attending engineer advised at the time that the issue appeared to be related to the gas hob installation, and the gas supply was isolated with the customer’s permission for safety reasons.
The notes recorded on the job sheet state that the gas installation failed the required tightness test and that remedial works would be required before the boiler service could continue.
We understand another engineer later attended and replaced a fibre washer at the hob to resolve the leak. In situations where a gas leak is identified, engineers are required to follow gas safety procedures and make the installation safe before any boiler service can proceed.
We do appreciate the frustration caused and agree the job should have been followed up more effectively once the issue was identified.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Sam was very helpful and knowledgeable
Sam was very helpful and knowledgeable. He made the whole experience very easy.
21 May 2026
Reply from OpenFix
Thank you so much for your kind words! We’re delighted to hear you had a positive experience setting up your plan with our team. We’ll make sure your feedback is shared—it means a lot to us.
Many thanks,
OpenFix
Since we have been with openfix we have…
Since we have been with openfix we have had nothing but excellent service, and we have just had our yearly boiler service and again can't fault it, the engineer was extremely knowledgeable and did a great job.
18 May 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.