ooredoo.qa Reviews 46

Through professional team was on time , Str -Asrar & Str - Muhammad Karim were through gentlemen , cleared our all queries & suggested the future queries procedure to get solved .being a hospitality professional won’t resist to give a big shout for them .
Keep it up !!!

Way too expensive compared to worldwide prices. Extremely unstable. And you never reach the speeds they sell you. Absolutely horrible wifi.

Opened a ticket two days ago - still no news.
Ooredoo took my money and didn't credit the line.
No news despite my follow-ups.
Very bad service.

I went to make payment for last month bill( bill cycle is on 23rd). Now processed next month bill. But the staff don't accept my cheque. She/he is asking the full amount. This is bad and first experience in my currier. I can't give any star.

I am writing to express my deep disappointment with the customer service experience I recently had with Ooredoo Tunisie.

After trying to reach customer service for two weeks, I finally managed to get through — only to be treated in a very unprofessional manner. The representative named Nour hung up the phone while I was trying to explain my issue, stating she “could not listen if I was irritated.” As a customer service professional myself, I know that the minimum expectation is to listen to the customer, especially when they are frustrated.

I work from home and use the internet approximately 8 hours per day. I subscribed to the 2-month offer (55 GB for 47.5 TND), yet after using it for barely 6 business days, I was asked to pay again. It is extremely disappointing to feel as if I am being treated like I am abusing the service, when in reality I am simply using it for work.

The only positive part of my experience was Bilel, who was professional, helpful, and respectful. He managed to assist me and resolve the issue properly.

However, the overall experience has left me feeling undervalued and disrespected as a loyal customer of over 7 years. With today’s focus on customer experience, this level of service is unacceptable.

Unless serious improvements are made, I will be switching to another operator.

An absolute waste of time
What a terribly flawed pointless service this is , not at all for for purpose and should be avoided at all costs to avoid huge frustration..
The online payment system is limited and although claims to accept all internationally issued master , visa debit and credit cards it does not at all

You then attempt to talk to an agent with an issue and once you have navigated past an automated bot your passed to a equally automated "human" who has as little as an idea as this entire network does , just constant telling you how to top up and not actually address the issue of it not working

Just use a company like virgin which actually works this is a waste of existence

The worse carrier in the entire world hands down just delete your company

First time visiting Qatar, I have an Ooredoo sim and I need to recharge for data and calls and Ms. Aisha taught me every details I need to know about the sim card. She explained every details perfectly and I hope this will help me throughout our vacation.

It's really not a customer friendly service provider for even after several call informing that twice amount is deducted from my Bank for recharge which is also not received and yet I wasn't provided any clarification nor refunded. Even send email with a screen shot stating the debited amounts yet no response. It's really disappointing

I am trying to login StarzPlay app. But it is not working. I called many times to customer service number but they not supported. Ticket number generated but still problem not resolved. And 15 15 minutes waiting for the call.
Subscription done but still app not working.
Resolved this issue as soon as possible.

Regards,
Tahir Iqbal Sherazi

I have fiber connection since almost 5 years and pay 500 QR with out any delay in payment and never got any discount
It is time to move to Vodafone

This is by far the worst service I have ever experienced in my life, not only in Qatar, but globally. Every single part of Ooredoo Money is absolutely unacceptable: from the useless chatbot and unresponsive online services, to the inefficiency of the bank itself, the poor office support, the lack of professionalism, and the way customers are treated with complete disregard and disrespect.

It feels like nothing ever improves here, and it seems it never will. The system is broken at every single level, and instead of serving customers, it only frustrates and humiliates them. This is not just “bad service” , this is the definition of failure in the banking and customer service industry. Toppen doesn’t deserve 0.00000001 star.

Ooredoo Money does not need “improvement” it needs a complete reset, because the way it operates today should not even exist on this planet.

Unreliable and poor coverage. Even within Algiers, I experienced frequent disconnections and slow speeds. Outside the capital, the service was practically non-existent. I do not recommend Ooredoo for anyone needing a reliable internet connection.

Absolutely terrible. If you ever need to change your number or if you move countries, they just stop helping you altogether. Useless and terrible. I even shared my QID, purchase history, and app screenshots!

they have in efficient technical team to resolve the issues

I visited the Ooredoo branch in Medina Central in the Pearl Qatar in March 2025, and inquired about what I should do if I were to leave Qatar for good. The Ooredoo employee told me that 2 days before I leave, I can stop by the branch and stop the service with the understanding that I would pay for the services used if I terminate before paying my monthly bill.
When I cancelled my resident permit in May 2025, I was surprised by Ooredoo's email to me stating that I would need to transfer my service to another owner if I do not want the service to be terminated immediately. Now in Qatar, cancelling a resident permit provides you with a grace period of 30 days to leave the country, and since my kids still attend school until the end of June, I timed my resident permit cancellation for the end of May 2025. However, I did not expect that both my mobile (295 QAR/month) and internet (broadband, 400 QAR/month) would be disconnected immediately. The sad story does not stop here; it just begins.
When I visited the same branch, I did not find the employee who misinformed me; I found a new employee who informed me that I did not have any option except to change my current postpaid service to prepaid, which cost me 295 QAR for 5 days plus an additional 100 QAR penalty; otherwise, Ooredoo would terminate my mobile service. I paid the amount without the benefit of keeping my service for the month of June because they immediately switched me to the prepaid plan. What was more unfair and unjust was that if I wanted to keep my internet, I would have to transfer my service contract to another owner and that I would have to pay for three months in advance to keep my internet for the month of June. This makes no sense because I leave the country in less than 30 days.
Ooredoo was informed by the Ministry of Interior that I would leave the country before June 28, and using this information, they literally took unfairly 395 QAR for my mobile without giving any service for the month of June 2025, and an additional 1,200 QAR to let me use the internet (broadband) for the month of June 2025 only, knowing full well that I would be leaving the country with my family before the end of June.
I have lived on three different continents and dealt with many telecommunication companies, but Ooredoo struck me as the most unfair and unjust. حسبنا الله ونعم الوكيل

It’s the worst service ever!! I’m not able to use my number it’s been 3 days now, and when I call them they say we are trying to fix it and it will work today!!! This is not acceptable and they are not professional!!

I think we should as well join Vodaphone because the whole staff aren’t serious and the management. How could you set Indianl language as if this is India as a customer service.

When you inquire for help it take almost 4 days to be solved.

I have been without service or a working number for three days, and they don’t even care. Their IT department is the worst in the entire region—this is completely unacceptable! I would never recommend them to anyone.

The company was all good, some problems here and there that was dragged on unnecessarily, could have been solved through a well developed customer service center that can allow me to be informed on whatever inquiries i have, and allow me to schedule calls directly with the support team instead of being put through unnecessary talking and long processes.

Ooredoo money is a SCAM!!! they are after money. They didnt tell me anything about the cancelation fee or how that postpaid works. It was surprising to know that whether i use internet or not there will be internet charge of 110 every after 24 days. And its not even safe. There is no any refund policy for whatever misfortune happens with our money, individuals will be responsible. This is as if we are the CEO of the company, just get your @$$ out of that chair.