Onyxodds Reviews 143

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting the quick and helpful responses from the support team. Many people appreciate the smooth and user-friendly experience with the app, finding it easy to navigate and use. The response times for support inquiries are consistently praised as fast, and the overall app performance is seen as very good. However, some people were dissatisfied with occasional lagging issues within the app, which could interrupt their experience. A few other people also felt that their accounts were suspended without clear reasons, leading to concerns about accessing their funds and receiving adequate support.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers report fast payouts,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers praise the app's ease of use,... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick responses from support... See more

Application

Reviewers mention positive feedback about the app, with many praising its user-friendly interface, ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive been on Onyx for about 8 months now. Overall, I don't have any major complaints. Sometimes the platform lags a little, but with them being a new company and working out some kinks, it is highly un... See more

Rated 4 out of 5 stars

Very good first time deposit bonus… Very good first time deposit bonus here! I’m not sure what these other reviews are talking about………..I’ve redeemed with no issues and have received funds ve... See more

Rated 4 out of 5 stars

I didnt give it a five because it doesnt have game logs or stats like other dfs apps do. Also unfortunately it lags at times but OTHERWISE it is a super amazing dfs app! The odds are usually very good... See more

Rated 4 out of 5 stars

Pretty good so far! Only did 4/5 because sometimes when I’m trying to put a play together, it’ll just disappear or close out and make me restart. Other than that, it has been an amazing experience! Th... See more



Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Very good first time deposit bonus…

Very good first time deposit bonus…
Very good first time deposit bonus here!

I’m not sure what these other reviews are talking about………..I’ve redeemed with no issues and have received funds very fast.

I feel comfortable depositing here

-wise man has spoken-

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Whoever gave them less than 5 stars is…

Whoever gave them less than 5 stars is weird and don’t understand gambling apps. 1st off for a platform that is new to the community that have exceeded expectations. Deposit match in bonuses, profit boosts and “injury void” that is huge that can’t give away the book. But they are for the consumer happiness

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Randomly suspended my account

Randomly suspended my account. Do not deposit any money into this app. Will suspend you and your only option would be a chargeback with your bank. They won’t tell you why your account was suspended and just refer to their TOS. STAY AWAY!! YOU BEEN WARNED

5 August 2025
Unprompted review
Rated 1 out of 5 stars

bro they literally just suspended my…

bro they literally just suspended my account for no reason . i deposited money and was trying to place my slip . they logged me out i go log back in it says account suspended like what the hell . this app is so shitty i had it for over a month now my account suspended

13 October 2025
Unprompted review
Rated 5 out of 5 stars

5/5 ………

5/5 ………. Not only did their X admin respond to my DM, their internal team went above & beyond to fix the situation at hand!!! I will continue ONLY using Onyx sportsbook going forward!!!
🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Great

My favorite sweepstakes application out currently. They provide me the best odds out of every app I've tried and always honor my payouts.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Horrible I withdrew my money 3 weeks…

Horrible I withdrew my money 3 weeks ago and never got anything. I’ve messaged support multiple times and got no response

7 September 2025
Unprompted review
Onyxodds logo

Reply from Onyxodds

Hi,

We reached out directly! We have ensured that your redemption has reached your account and were able to directly verify that it was delivered and received. If you any issues or questions please reach out to our support team as we are always here to help! support@onyxodds.com

Rated 1 out of 5 stars

Being trying to redeem my money from…

Being trying to redeem my money from these guys about 2 weeks now haven’t got a penny after spending money with them
Multiple times for sure scam

27 September 2025
Unprompted review
Onyxodds logo

Reply from Onyxodds

Hi,

We reached out directly! We have ensured that your redemption has reached your account and were able to directly verify that it was delivered and received. If you any issues or questions please reach out to our support team as we are always here to help! support@onyxodds.com

Rated 1 out of 5 stars

Scam

I believe the site is only in business to steal people's money for as long as they can.

27 September 2025
Unprompted review
Onyxodds logo

Reply from Onyxodds

Hi,

Could you please provide your username and what the issue you experienced was? We will make sure to help!

Rated 1 out of 5 stars

STOLE MY MONEY!!!!

Non existent support, they stole my money and never got back to me. Just took all the cash out of my account despite winning majority of my bets. Took me for thousands and thousands of dollars. Go to a real sports book, these people are fraudulent.

3 September 2025
Unprompted review
Onyxodds logo

Reply from Onyxodds

Hi,

Could you please provide your username and what the issue you experienced was? We will make sure to help!

Rated 1 out of 5 stars

Worst

Worst. It's a "sweepstakes" betting site. Cashout glitched on me every time I tried. Live odds are nearly impossible to bet as it changed the odds ever millisecond. The bet I did win I tried a withdrawal. 6 days now. No money. No follow up from customer service. DO NOT GIVE THEM YOU BUSINESS. Go to a REAL SPORTS BOOK. You will be sorry

25 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!

SCAMMERS!!!! I had a 4 pick parlay for $200, I was on the last leg. Cashout option was available I click it and it doesn’t work at all. Just keeps saying suspended.. this is a scam SPORTSBOOK I WILL BE CONTACTING GAMBLING ASSOCIATION!! Bullshit

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Trying to steal my funds. Terrible communication

Great at first, good promos with profit boosts and more, quick redeems. Then one day I tried to login and received a notice that my account was suspended. I received no warning so I had to reach out to onyx odds customer service to get a vague response “your account has been suspended due to violations of our Terms of Use. We cannot provide further information at this time.” It has been nearly 2 weeks since then with no update from them even though I have reached out multiple times. They are holding a 397 dollar redemption and a 200 dollar deposit hostage. Seems like they will be trying to steal the money. Will be filing chargebacks soon if they do not respond.

8 August 2025
Unprompted review

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