Onthemoov Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for their approachable attitude, ensuring that every interaction feels genuinely friendly, supportive, and completely stress-free from start to finish. Many people also highlight the fast, efficient service, pointing out that the transparent options offered represent exceptionally great value for money and save significant time during busy periods. However, some customers also noted serious concerns regarding the third-party legal firms assigned during the property transaction. Some reviewers experienced frustrating communication breakdowns, unexpected administrative mistakes, and remarkably significant delays when dealing with these external solicitors.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach of the team.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are brilliant, reassuring,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents were prompt,... See more

Value for money

People report positive experiences with value for money, highlighting significant savings and affordable... See more

User experience

Reviewers highlight ambiguous aspects of user experience with contrasting opinions. While some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Ollie! I cannot thank enough Ollie from OntheMoov enough. Working with him was an absolute pleasure from start to finish. He was incredibly helpful and genuinely approachable whenever I... See more

Rated 5 out of 5 stars

I took a punt on using Onthemoov after a couple of detailed coversations with Ollie. Ollie gave me an affordable option for a straight forward chain free sale that no other solicitor could provide for... See more

Rated 5 out of 5 stars

When I first phoned up to enquire about land registry, Ollie was very polite, professional. and very helpful. I explained what I wanted and he put me onto two solicitors that I needed.when I had a l... See more

Rated 5 out of 5 stars

Ollie recommended Hutchins and Co and they were excellent. I would almost go as far as to say no fuss. They were helpful, proactive and i didnt feel stressed during the process. The whole act from ac... See more


Company details

  1. Conveyancer

Written by the company

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(271)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb experience!

Although we were slightly apprehensive using this approach to instruct a solicitor initially, dealing with the nominated firm (Hutchins&co) was an excellent experience from start to finish. They were friendly, professional, efficient and responsive. The sale completed successfully and we were very glad we used onthemoov and would do so again.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

In one word??? Amazing.

At first I was a little dubious using an online company, however after seeing the cost difference compared to other local solicitors and the fact that should our sale or purchase fall through, OntheMoov would still honour their agreements, I finally decided to go for it.
OntheMoov placed me with Hutchins & Co, a London based company, who then set me up with the amazingly fantastic Ivory Jimmy.
The entire experience was handled flawlessly professionally and without fault, whilst being completely courteous & polite throughout.
I was so very pleased with the service received and would 100% whole heartedly recommend them to anyone.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

Ollie was excellent last week when we needed to instruct a solicitor quickly. He was very responsive, turned around everything really quickly and made sure we had everything we needed. He also took time to answer my many questions which was so appreciated and reassuring as a first time buyer who this is all new for. Thank you Ollie!

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent tea while waiting for train at Waverley station.

Myself and my husband were in Waverley station and just looking for a cup of tea. We were delighted with the quick service, good price and best of all the brilliant cup of tea - lovely and hot and in a big cup, which was ideal
The guy offered us either a medium or a large, we chose medium which was more than enough. Know where to go next time! Excellent!

20 March 2023
Unprompted review
Onthemoov logo

Reply from Onthemoov

Good Afternoon Marie,

As much as we have been told we make a mean cup of tea, I believe you have found the wrong onthemoov in your search, however, if you are ever local we would love to invite you for a cup of tea! Better still if you need any conveyancing services please let us know!

Warm wishes,

onthemoov Support Team

Rated 1 out of 5 stars

OntheMoov? More like Slow Move!

Signed up with onthemoov to ensure the process was smooth and efficient, and I also received a good quote.
Was assigned a paralegal at Ackroyd Legal. The paralegal was very slow, non responsive to my emails, very poor communication so had to keep chasing Chloe for an update. Chloe was good at responding and providing me with an update when prompted. I hadn't heard anything for 4 weeks after all the ID and funds verification, turns out the paralegal was doing nothing for 4 weeks and only started working on my case once I kept asking for an update. Then there was a delay from the sellers solicitors providing a draft contract, which my solicitors had no urgency chasing. After 12 weeks and many emails to Chloe as there was still no progress, I then received a call from the manager Ollie. The manager is an absolute tool with no customer service skills, as he called me and the first thing he said was "I just wanted to call to clarify things as you are contradicting yourself in your emails". Who starts off the conversation like that?! He then tried to pass the blame solely onto the sellers solicitors, but then couldn't justify why the paralegal from my solictors had done nothing for 4 weeks.
Its taken 16 weeks for a simple first time buyer to purchase a property that was not in a chain and no complications. How easier could it be?!
Price- Absolute scam, was given an inaccurate skeleton quote of £1,562.40, but at the end I ended up paying £2,036.40 in total. I can understand a discrepancy but this is ridiculous. Called OntheMoov about this and they did not care.
Please do not use this company, they are absolutely shocking. Terrible customer service and false fees. Just go straight to a solicitors, it will be more efficient and cheaper!
Avoid, avoid, avoid!!!!!!!!!!!!!!!!!!!

20 January 2023
Unprompted review
Onthemoov logo

Reply from Onthemoov

Good Afternoon Kam,

Your legal fee remained fixed at the price, but as the property in which you bought falls within church land, you were advised to proceed with indemnity insurance to protect you from any future claims to repair the local church which came at an additional cost as this can not be foreseen to start hence the discrepancy in the fees, but this was all explained to you before completion occurred.

We apologise if you took any offence to what Ollie was trying to explain, as you mentioned in your review, the seller's solicitor failed to send the draft contract for 4 weeks, and as you are buying, your solicitor could not have done more during that 4 weeks than what was done, searches were completed and all your onboarding was completed, as such this delayed your transaction to 16 weeks as opposed to 12 weeks if they sent this in a timely manner which inevitably caused significant delays in the process.

Thank you for taking the time to leave a review, we take feedback like yours very seriously and have investigated it thoroughly.

We appreciate your feedback nonetheless and will continue to strive for excellence.

Thank you for your business.

onthemoov Support Team

Rated 5 out of 5 stars

So far an excellent experience

So far an excellent experience. It's too early to rate the whole service because the conveyancing is ongoing but so far it has been 5*. Chloe Townsend was engaged, responsive, friendly and efficient in sending my quote, answering my questions then setting me up on the system. She took the trouble to call me to take payment when I requested it. The work has been started promptly and now it's just a waiting game. The online system is easy to follow as were the other pieces of admin that I've completed. I look forward to moving at the earliest opportunity and am sure that Talah, the Solicitor allocated to me, is going to do their utmost to progress matters as quickly as they can.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service. Amazing Staff

On the move was great. My purchase completed in 6 weeks! The staff were efficient and educated and I always got a prompted response. Im so happy and I will recommend onthemoov to anyone looking for a conveyancer.

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service!!!!

Chloe helped me from start to finish with my quote. She made me feel at ease through the process and explained everything to me. Fabulous service, one happy customer, would highly recommend!!! Thank you Chloe!

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service, great value for money

Great service. Brilliant to be able to get through quickly on the phone and actually talk to someone and the people I spoke to were knowledgable , efficient and personable. They found me a very good solicitor who did our conveyancing really well and all of this at a very reasonable price.

19 January 2023
Unprompted review
Rated 5 out of 5 stars

onthemove.

I can definitely recommend onthemove.
I was forwarded on to a top London solicitor and our house sale went through fast and smoothly.Thanks again onthemove,😁

21 December 2022
Unprompted review
Rated 5 out of 5 stars

On The Move

Was very pleased with On The Move and the recommendation they gave me, i used the company they recommended and got excellent service.
Would recommend On The Move, why not try them for yourself, you'll be pleased you did.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient service.

Very efficient service throughout and competitive prices obtained for the conveyance of our property.
The solicitor firm recommended (Hutchins &Co) carried out an excellent professional service, despite a difficult and frustrating experience from the buyers side. I would commend Talah, our case solicitor, for her excellent support throughout.

15 December 2022
Unprompted review

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