Onthemoov Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for their approachable attitude, ensuring that every interaction feels genuinely friendly, supportive, and completely stress-free from start to finish. Many people also highlight the fast, efficient service, pointing out that the transparent options offered represent exceptionally great value for money and save significant time during busy periods. However, some customers also noted serious concerns regarding the third-party legal firms assigned during the property transaction. Some reviewers experienced frustrating communication breakdowns, unexpected administrative mistakes, and remarkably significant delays when dealing with these external solicitors.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach of the team.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are brilliant, reassuring,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents were prompt,... See more

Value for money

People report positive experiences with value for money, highlighting significant savings and affordable... See more

User experience

Reviewers highlight ambiguous aspects of user experience with contrasting opinions. While some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Ollie! I cannot thank enough Ollie from OntheMoov enough. Working with him was an absolute pleasure from start to finish. He was incredibly helpful and genuinely approachable whenever I... See more

Rated 5 out of 5 stars

I took a punt on using Onthemoov after a couple of detailed coversations with Ollie. Ollie gave me an affordable option for a straight forward chain free sale that no other solicitor could provide for... See more

Rated 5 out of 5 stars

When I first phoned up to enquire about land registry, Ollie was very polite, professional. and very helpful. I explained what I wanted and he put me onto two solicitors that I needed.when I had a l... See more

Rated 5 out of 5 stars

Ollie recommended Hutchins and Co and they were excellent. I would almost go as far as to say no fuss. They were helpful, proactive and i didnt feel stressed during the process. The whole act from ac... See more


Company details

  1. Conveyancer

Written by the company

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(271)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful help

I had follow up questions after conveyancing was completed and went back to OTM for advice.
They were super fast in responding and getting through to the solicitors
I was very impressed by Kiran and grateful for the support
Very much recommend this company

23 May 2022
Unprompted review
Rated 5 out of 5 stars

Just what we were looking for!

We found On The Move online and decided to give them a go after reading all the reviews. We couldn’t be happier with their service! Jonny was simply amazing dealing with our case whenever we needed some help with the chosen solicitor. He would always promptly return my calls and reply to my emails, giving us the reassurance first time buyers need when purchasing their first home. I would highly recommend On The Move when assisting with the solicitor’s choice. The legal fees were below the market average and the service assisting us and the solicitor was exceptional - Jonny would always intervene whenever needed and he really managed to keep the ball rolling even when the solicitor would seem too busy to reply to our enquiries.

Wishing On The Move lots of success and prosperity - you guys really deserve it!

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant ! Saved me quite a few pounds !

I have now used onthemove services 3 times, I was initially sceptical in the beginning thinking this is too good to be true, but the whole process was so seamless and it saved me a lot of money, the service that I received from Ollie was impeccable and the solicitor that he recommend to me has been the best i have ever dealt with. I would have no hesitation in recommending them.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Ollie is a true professional

Ollie is a true professional. There are so so many solicitors out there that trying to find one you trust is literally like searching for a lifetime partner, but worse is that they (a lot) are all after money and its difficult to know who to go to without a recommendation.

Ollie prides himself on his client facing skills. His business model is all about finding trusted colleagues in firms and referring to them, so you actually don't buy into the firm, you are buying into his trusted few. He is the fastest person to respond to any queries as is his whole team and if there are issues relating to your conveyancing, he will take the time to explain and sort things for you. A real professional who is not motivated by money but the pride he takes in his work. I cannot recommend him and his team more.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

House Sale and Purchase

We decided to use an online provider for the recent sale and purchase of our house and we were surprised at the quick and efficent manner that On the Move referred us to Hutchins solicitors. From start to finish the whole process took less than 12 weeks to complete. Overall we were extremely happy with the service provided and indeed the price we paid and I would use them again.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience using on…

I had a fantastic experience using on the move
They made a great recommendation and supported me when I had questions
Ollie particularly was super helpful and an amazingly kind person - understanding all the stresses of purchase

25 April 2022
Unprompted review
Rated 5 out of 5 stars

First time buyer experience

My partner and I recently purchased a property and as first time buyers, we were completely overwhelmed and didn’t know where to begin.

After reaching out to onthemove, Jonny explained everything in the simplest way possible and put our minds at ease. Once the ball was rolling, Jonny and his team were moving quicker than we’d ever hoped for and the entire process was seemless and extremely easy. We’d heard from friends and family that the process is normally stressful and something that most people are glad they only have to do once. Not the case with onthemove.

I can honestly say that after this experience, I would recommend onthemove to everyone I know who is moving or purchasing for the first time. The service, process and outcome have all been incredible. Jonny offered us to call him at any time with any questions we had, even if the subject wasn’t completely his responsibility. Extremely helpful and if we ever move house, we will definitely be back.

21 April 2022
Unprompted review
Rated 5 out of 5 stars

Simple, clear and value for money!

Great service from onthemove! I didn't really know where to go for a conveyance solicitor, these guys made it really easy and helpful and explained all aspects of the move and pricing. Great service from Olly specifically.

I got referred to Hutchins & Co and was dealt with by Thahera B who was great in getting the property purchased within 2 months!

A VERY HAPPY CUSTOMER! :D

20 April 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Service!!!

5 Star Service!!!

Recently bought a flat and had no idea where to start when it came to looking for conveyancers, I did a quick Google search to have a look what was out there and this is when I discovered Onthemove, I got a quote, was called the same day and subsequently decided to proceed with their service and I’m so glad I did. They got me all up and running on the same day with my solicitor.

At almost a 1/3 of the cost of my estate agents recommended solicitors I was concerned if the quote I had got from Onthemove would cover everything, but they stuck to their word and there was no nasty surprises upon completing.

There was some delays during the transaction, this was caused by the freeholders of my flat but my solicitor kept pushing and without them I honestly think we would still be waiting for replies.

All in all 5 star service

15 April 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t have been happier!

Just completed before the Easter weekend! Took 8 weeks all in all to complete and couldn’t have been happier with the result, everything was done in line with what they explained and was on the faster time of the average they quoted. Solicitor was on the ball which I’ve heard is rare and even started after a friend of mine and completed before ! Super happy , would highly reccomend!

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service by Chloe!

I was called by Chloe at onthemove who explained the process and service really well- very reassuring as a First Time Buyer. Great service and I will be recommending!

13 April 2022
Unprompted review
Rated 5 out of 5 stars

I don’t usually write reviews

I don’t usually write reviews, but after speaking to Chloe and the over all experience I had with On The Move, I felt like I had too! She made everything so simple, helped with all my forms and spoke to my very pushy agents at times when I needed her too I can’t thank her enough for all the hard work she did and now I am in my first ever home! Thank you Thank you Thank you!!!

13 April 2022
Unprompted review
Rated 5 out of 5 stars

Reliable Service. Competitive cost!

Spoke to a lovely lady called Chloe, Found us a great solicitor and was a very reasonable cost, the solicitor we were assigned was very knowledgeable and replied in good time. Would definitely recommend.

13 April 2022
Unprompted review
Rated 5 out of 5 stars

a professional & competent company bar a problem which they rectified immediately

So - the 2 owners I spoke to - Johnny & Oliver were excellent - they answered the phone quickly, knew their stuff & when I had to extricate myself super fast from a dreadful solicitor - Ackroyd Legal London - they had recommended, they did so immediately. So 10 out of 10 for that. However, they did recommend Ackroyd Legal London - a company of such utter incompetence that I cannot believe that 2 intelligent people would even remotely think they would do a good service. I have since heard that they have quite rightly dropped them. They also charged me a fee for the recommendation, which they kindly refunded, so again excellent service on their behalf.
Onthemove did their jo b competently & professionally & when I had to get rid of those bad solicitors, they did so without any fuss & very fast. so 10 out of 10 for that as well. I would certainly use them again

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Easy!

Onthemove made the process of finding a conveyancer so easy and stress free, especially for us as first time buyers. Ollie was always very responsive and informative about anything I asked :)

22 March 2022
Unprompted review
Rated 5 out of 5 stars

OntheMove, great service and highly recommended

OntheMove, great service, highly recommend.

previously I was with another company while I was purchasing a property and they didn't answer my calls, emails and kept saying they are busy so they have wasted my time for weeks.

I decided to look for another company and I found Onthemove and spoke to Ollie who was very helpful and honest. provided me with good solicitors, great communications from Ollie and the solicitor.

Onthemove is the right company for you, STRESS FREE

17 March 2022
Unprompted review
Rated 5 out of 5 stars

On- The-Move

I was contacted by Ollie from On-The-Move, he explained the process and I put my trust in him to secure a good solicitor at a reasonable cost. He delivered and I was fully satisfied with the service. Thank for helping me complete the sale of my property.

11 March 2022
Unprompted review

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