On the Beach Reviews 

I booked a holiday through on the beach for our silver wedding anniversary. Ryanair changed the flights, I found new ones and wanted to transfer the details. On the beach has no customer service at all only "Sunny" the chat bot who does not work. You just go round in circles. I will not book a holiday through this company again. It's a shame because I have used them many times in the past but this experience has been appalling and we haven't even finished paying!

Great holiday in Aria Claros Beach Resort Hotel in Izmir, Turkey. Aqua park was amazing for kids with allot of slides and right beside kids club and main aqua park. Beach is right beside pools so easy to go back and forth between all. We'll worth staying here and extra thanks to animation team, September & Jasmin, whom were great

Terrible experience which is causing me so much stress!
I understand your online chat only however you cannot speak to a human, you just go round in circles with a bot! My flights been changed, airport has been changed and times have been changed, I need my transfers airport parking airport lounge all changing to suit, I contacted a month ago with multiple attempts to contact again, I travel next week and have no heard anything! I have never used you before as used the bigger company’s before and now know why! Never been so stressed going on holiday!!
I see you reply to certain people mainly good reviews but can someone contact me please 07565757660

I found booking my usual October school break holiday extremely easy and I received an email instructing me to go to the Ryanair air website and a second email confirming my reservation. It was also a really competitive price👏.

We had our family holiday to Turkey booked since January, we were due to fly out in under two weeks on the 13th of June. They informed us a little while back that the flights from Cork City had been pulled so we were being flown from Dublin airport instead. We contacted the chat team last week as our return home flight still hadn't changed and we were assured not to worry that our outbound flight and hotel are still booked. We got an email today to say the whole holiday was cancelled and we'll have to wait 7 days for a refund. This gives us under a week to try and book another family holiday as we're tied to those dates. With such a short space of time to rebook all holiday prices have increased. We could of easily booked our own flights home as they were and are still available. I checked on the beach website earlier and they are selling our exact same holiday from Dublin for €1300 extra after they telling us they couldn't organise alternative flights home for us. Someone is lying. Months of planning down the drain and possibility of not finding a suitable holiday due to the refund situation, time restraints and poor planning by on the beach. Totally unacceptable in this day in age when the exact same holiday is on the site for sale. Zero Stars!!!!!!

Impossible to speak to a human after our inbound flight was cancelled by the airline (not onthebeach’s fault) 6 days before outbound flight. No idea what next steps are

Answer your emails that get sent to you. We have asked for airport assistance from you and haven't got reply.

Very disappointed with the service. I spent over two hours trying to get through to someone but was only directed to automated systems and chatbots. There was no easy way to speak with a real person, and the automated responses were not helpful in resolving my issue. Poor customer support experience overall.

Had a holiday booked for 2 weeks time, booking was cancelled this morning, advised I would recieve a full refund however when the refund came back it was £690 when the holiday was £2500!

Unable to speak to anyone, only bots! Would not recommend!!!

OVER 3 HOURS WAITING TO SPEAK TO SOME ONE TO BE TOLD THEY CAN’T HELP AND I’LL RECEIVE INFO IN 72 hours!!!!! That’s the day before we leave.

Never book with these bunch of muppets!!!!

Good price. Easy to book. Low deposits

I had a Holiday booked for October for my Sons Birthday.On the beach cancelled this last week by email.I was told I would get my refund within 24hrs yet I’m still waiting.I am wanting to re book a Holiday and can’t as they have my money.Plus Holiday to same place is now going up in price daily 😡Always Booked with On the Beach and yet never received service like this.Cant even speak to anybody to discuss it.Have to chat to a Bot.

Easy process, lots of options, competitive prices. Have not been on the holiday yet but the booking process and comms are good so far.

Very bad this app no phone nunmber no comunication ,i want to change hotel and asking from me 170€ thats crazy ‼️‼️‼️

this is the second time I've booked a holiday with On the Beach, Last time everything was easy and straight forward so i decided to book again. The installment system is great as i can spread the cost and then save for spending money. The prices are more than competitive and i have recommended to a work colleague who is planning to book as well

Second year booking with On The Beach and both times everything went smoothly! Will be booking with them again for my next holiday ☀️

Very easy to book wirh and flights comfirmed so fast

** DO NOT USE ON THE BEACH **
** DO NOT USE ON THE BEACH **
We booked a Package holiday with On The Beach at a good price and received all the booking paperwork .
2 days later we got a email saying it was cancelled due to a technical error with their suppliers but the exact same holiday with same dates is still advertised on their website but at a much higher price. To make matters worse you can not telephone or web chat with any humans at all. You just go round and round the system and never get anything sorted out.
On The Beach are the worst travel agents around.
Mr E Price MYB15150565B

What about the £385 we paid for baggage and seats that we obviously cannot use due to you false advertising. Please supply a contact number or email that will be answered

PLEASE BE AWARE.

Awful company that cancelled our holiday for no fault of our own but still advertised the exact same holiday but much more expensive. Also left us with a large cost with the airline for seats and baggage they would not refund.
A major problem with On the Beach is that it is impossible to speak or email a human. Your only option is AI robot that takes you round and round forever without sorting anything out.
If you do book with this company and have a issue you have no chance.

£38 is nowhere near what we have paid out. Let me have your email address please or telephone number. Haha no chance of that.

MYB15150565B

We had a wonderful holiday from start to finish, never any issues with on the beach. Great communication every time with book with them. I've used this agent booking my last few holidays. Highly recommended to all