We book every year with on the beach with no difficulties at all. 9 this year, 4 adults, 5 kids. Holiday was amazing. A little hicup at the beginning of trip where one of the children was moved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's very easy to bookna holiday with on the beach. My only complaint is when you need to make a change there is no option you have to wait days for customer service to respond to your query to chang... See more
Company replied
It was keenly priced,website easy to navigate, huge choice for all budgets. The only con was that I would like to have been able to access more pictures of room accommodation and facilities.
Company replied
I like On the Beach because it keeps you updated clear communication and even if it is the same price everywhere else you win by getting discount vouchers so it makes your trip even cheaper. They expl... See more
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Company details
About On the Beach
Written by the company
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Contact info
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Ireland
- onthebeach.ie
3.7
Average
980 reviews
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Great Holidays
It's easy to book and that have amazing properties on offer across all budgets have been away already with On The Beach this year and enjoyed every minute of the holiday
1 July 2026
Reply from On the Beach
We're so pleased to hear you found booking with us easy and that our range of properties suited your budget perfectly. It's wonderful to know you've already enjoyed a fantastic holiday with us this year! We look forward to helping you plan many more memorable getaways.
Worst experience
Since I booked with ye , I regret it , no way of taking to someone when you need help , just a stupid chat to me , which is not helpful … not 1 bit helpful ..
2 July 2026
Reply from On the Beach
We are sorry to hear about your difficulty reaching us for support. We are actively working to improve our communication channels and appreciate your feedback.
Booking trips is a breeze
One of the easiest booking sites to use, payment scheme if you want and so far all of our trips have gone without a hitch. Two more trips already booked for this year, one with family and another with a couple of mates, holidays to suit everyone.
2 July 2026
Reply from On the Beach
It's fantastic to hear that our booking site has made planning your trips so easy and that everything has gone smoothly! We're thrilled you've found holidays to suit everyone, and we appreciate you choosing us for your upcoming family and friends' getaways.
Reply from On the Beach
We are so glad to hear that you found our website easy to navigate! We appreciate your positive feedback.
Great Value
It's my first time booking with On the Beach. First of all the prices are very competitive, in fact it was the best value, booking was straight foward , even for me, I would highly recommend On the Beach for the competitive prices, the large choices in every category and the ease with booking. I will be using On the Beach in the future.
2 July 2026
Reply from On the Beach
We're so happy to hear that your first booking experience with us was excellent! We appreciate your kind words about our competitive prices, wide selection, and straightforward booking process. We look forward to helping you plan future getaways!
I honestly cannot get in touch with on…
I honestly cannot get in touch with on the beach staff, I wanted to double check that our studio apartments are beside each other as I'll be travelling with my Husband and 3 Boys..I know you will say that I should check with the Hotel but it's very difficult too.
5 April 2026
Reply from On the Beach
Hi,
Thanks for your review.
We're sorry to hear you've had difficulty getting in touch. If you have a request for your stay, such as having your rooms close together or requesting a higher or lower floor, this is something that the hotel allocates and is best placed to assist with directly.
While room requests can't be guaranteed, contacting the hotel before you travel gives them the best opportunity to accommodate them where possible.
We hope you and your family have a fantastic holiday.
Kind regards,
The On the Beach Team
Why dident I find on the beach…alot sooner amazing deals at low cost prices
Why dident I find on the beach sooner.what a low cost site.ive been to a hotel last month that ticked all the right box's for me as it was central and walking distance and right for me in comfort and style and food was lovely and peaceful setting.so I came home and came across this wonderful site on the beach did a search for the hotel I stay in previously with another travel provider and searched dates and I was so shocked with the savings on price comparison of the other provider I paid a €10 depoist and booked to go back and I can not waith.could not belive the price and savings I've made by going with on the beach.i be useing this site going forward no hassle and all on one app.
1 July 2026
Reply from On the Beach
We are absolutely delighted to hear about your fantastic experience and the significant savings you discovered with us! It's wonderful to know that you found our site to be such a valuable resource for your travel plans. We truly appreciate you choosing us for your upcoming trip and are thrilled that you're looking forward to it. We are committed to providing hassle-free booking and great value, and we are so pleased that you plan to continue using our services. Thank you for sharing such positive feedback; it means a great deal to us.
Reply from On the Beach
We're absolutely delighted to hear that you found our prices very good and the booking process easy! It's also wonderful to know you appreciated the great selection of hotels.
Reply from On the Beach
We're so pleased to hear you found our booking process easy and our service great! It's wonderful to know we could provide a smooth experience for you.
Easy site to use
Easy site to use, clear and informative. Process for booking is straightforward.
29 June 2026
Reply from On the Beach
We are so pleased to hear that you found our site easy to navigate and our booking process straightforward. Your positive feedback is greatly appreciated!
Reply from On the Beach
We're so glad you had a wonderful time by the sea! Thank you for sharing your positive feedback with us.
ZERO CUSTOMER SERVICE
ZERO CUSTOMER SERVICE, FRAUD ENABLING COMPANY!
DO NOT USE!
I AM OWED THOUSANDS OF POUNDS DUE TO THEIR ERROR! YET YOU CANOOT SPEAK TO ANYONE! DISGUSTING!
19 May 2026
Unprompted review
Reply from On the Beach
We are truly sorry to hear about the significant issues you've encountered and the frustration this has caused. We are actively investigating your concerns.
On the beach has as put my family in financial difficulty
On the beach has taken the best part of £3000 out of my account over cancelled holidays that I did not cancel. And they are impossible to actually talk to unless to want to talk to ai. I have been trying for 4 days now. If you are thinking of booking with on the beach as I have been for a few years please don’t they might be cheap but as soon as you need human help because they have put you in financial difficulty. You ain’t getting help. All I wanted to do was talk my family on holiday thank you so much on the beach
26 June 2026
Unprompted review
Reply from On the Beach
Thank you for sharing your feedback. We understand your frustration regarding the cancelled holidays and the difficulty you've experienced reaching a team member. We sincerely apologize for the distress this situation has caused you and your family. We want to assure you that we are here to help resolve this. Please reach out to us through our official support channels so we can investigate this matter thoroughly and provide the assistance you need. We value your past custom and want to ensure you have a positive experience with us.
Hotel was lovely but had no view from…
Hotel was lovely but had no view from the room and breakfast wasn't great and ask for stuff and they were not helpful.
26 June 2026
Reply from On the Beach
We appreciate your feedback regarding your recent stay. We are truly sorry to hear that your room view and breakfast did not meet your expectations, and that our team was unhelpful. We are addressing these concerns internally to improve our service.
Reply from On the Beach
We are so happy to hear you had such a positive experience with our service. We truly appreciate your kind words and recommendation!
Superb Family Fun
As a family with two children we were very happy with the Kids Club in particular. Eva, Silvia, Christina, Elia, Samantha & Amber kept our daughters busy with art, crafts and games. The Teens Club was also useful for older children who want to entertain themselves in the afternoon and evenings. Overall the hotel was compact but beautifully maintained. The food was excellent and there were a variety of restaurants that offered variation for a stay of one week. The evening entertainment was also very good offering acrobatics, magic, dance and live band performances. It's possible to walk to Paphos Harbour in about 20 minutes along the promenade.
28 June 2026
Reply from On the Beach
We are so pleased to hear that your family had such a wonderful time with us, especially enjoying the Kids Club and the dedicated team members. It brings us great joy to know that the Teens Club also provided entertainment for your older children. We are delighted that you appreciated the hotel's maintenance, the excellent variety of food, and the engaging evening entertainment. We are also glad you enjoyed the pleasant walk to Paphos Harbour. Thank you for your kind words!
Reply from On the Beach
Thanks for your feedback! We're so glad you found booking your holiday straightforward and appreciated the flexible payment options. We hope you have a fantastic trip!
I booked a holiday on the 8th of May
I booked a holiday on the 8th of May, deposit was paid and the first payment for the holiday has been taken.
I have not received a booking confirmation from on the beach and I can’t use the online chat system to speak with anyone as it will not let me proceed without a booking reference which I obviously am yet to receive.
There is no other contact method for on the beach.
I am now stuck paying for a holiday that has not been confirmed, cant see it on my bookings on the app or online.
I cant even fully remember what days i booked or what airport i am flying from and i have no way of getting this information from on the beach.
DO NOT BOOK WITH ON THE BEACH!!
8 May 2026
Unprompted review
Reply from On the Beach
We are very sorry to hear of the difficulties you've experienced in receiving your booking confirmation and accessing your holiday details. We understand how frustrating it must be to not have this information, especially after payments have been made. Please can you contact us via our chat service and we can help you
First time bookinf
It was easy and quick to book knew what place i was looking for got a great deal. Only thing was i never got my 100 euro voucher for signing up.
26 June 2026
Reply from On the Beach
We're glad you found the booking process easy and quick, and secured a great deal. We understand your disappointment regarding the voucher and are looking into this for you.
Me and my wife we booked holiday to…
Me and my wife we booked holiday to Kemer ,10 night's with this company. Our return flight was cancelled,on the beach didn't notice us about that,was my wife who finds this when she wants to pay for seats. Total incompetence on the beach , worst holiday agency. If I could,I give 0 star
30 May 2026
Unprompted review
Reply from On the Beach
I'm truly sorry to hear about the cancellation of your return flight and the frustration this caused. It's completely understandable that discovering this unexpected change, especially when you weren't directly informed, would be upsetting. I regret that your experience with us was not a positive one.
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