Don’t get me wrong, the boxer shorts are great,the problem lies in the loyalty shop,it is an absolute joke,there is never anything worth while in stock and you can’t contact them to ask or complain.as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the socks and boxers. However, the quality of both has declined significantly; the fabric of the boxers is quite different from what it used to be and the prints fade quickly. The size... See more
Company replied
The quality is exceptional but the size isn't. I always have large and these have been sent as large but they do not fit me. Otherwise I love them
Company replied
The boxers fit well and the design is the least garish of the non-plain ones. I've cancelled my membership as they don't have a fly which I personally prefer and that isn't made clear in the product d... See more
Company replied
Company details
Written by the company
ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.
Contact info
's Hertogenbosch, Netherlands
- onthatass.com
3.2
Average
78K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality
They seem very well made and nicely designed.
They are quite thick - so may not be the one for those with hot nadgers.
13 April 2026
Unprompted review
Reply from ON THAT ASS
Hi John,
Thank you for your feedback! We’re really happy to hear you appreciate the quality and design.
Kind regards,
Michelle | Team ON THAT ASS
Boxers shorts ok but not worth a monthly subscription
The boxer shorts are ok but the webpage is a minefield to try and work out what you actually pay for the boxers. It felt like a bit of a trap after the first trial pair. As they just start arriving with no receipt for what you actually paid. Easy enough to cancel though. Shame as if they weren't so slippery with marketing I think more people would return to buy more but now I'm cautious I don't get suckered into another monthly subscription I won't return.
13 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Louisa,
What a shame this is to read, we'd like to hear more of your opinion on the website.
An email by Trustpilot has been sent to you and through this we would like to receive more information from you.
We will then email you back as fast as possible.
Kind regards,
Iris | Team ON THAT ASS
Great service and product
The shipping went great and the underwear is the highest quality I have ever seen a real recomendation.
28 March 2026
Unprompted review
Reply from ON THAT ASS
Hi Tim,
Thank you so much for your great feedback! We’re really happy to hear everything went smoothly with the shipping and that you’re impressed with the quality.
We truly appreciate your recommendation!
Kind regards,
Michelle | Team ON THAT ASS
Reply from ON THAT ASS
Hi Sonny,
Thank you for your feedback. We're sorry to hear that you experienced difficulties canceling your membership. This is certainly not the experience we aim to provide, as the cancellation process should be simple and straightforward.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Customer service is disgusting.
Customer service is disgusting and they are just money grabbers. Id avoid at all costs. £25 for 1 pair of skimpy undies they refuse you to unsubscribe untill they have taken 3 months £75 later 3 pairs of undies. Disgusting they refuse to refund.
1 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Hannah,
One membership does not cost 25 pounds. Our Men membership costs £12.99. We also do not forbid cancellations. we would love to assist you further and resolve these issues for you :)
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
Absolute nightmare experience
Absolute nightmare experience. I signed up for a trial, but they didn’t even send the first product until a month later. By then, I had already requested a cancellation because I didn't want their items. Despite my account showing as "Inactive," they continued to bombard me with aggressive payment reminders.
They eventually sent me "Reminder #6," threatening me with outrageous collection costs and debt reporting over a measly £12.99 subscription that I already cancelled. This company isn't for you to try their products; it’s designed to force you to pay. Save yourself the stress and your money—DO NOT SUBSCRIBE.
11 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Quynh,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and stress this situation has caused. We understand how concerning it must have been to receive payment reminders after requesting a cancellation, especially when your account appeared inactive.
Please note that reminders are only sent for outstanding payments in line with the subscription terms, including the applicable notice period. However, this is certainly not the experience we aim to provide, and we would like to review your case to ensure everything has been handled correctly and fairly.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
very comfortable
10 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Imran,
Thank you for your feedback! We’re really happy to hear you find the product very comfortable.
Kind regards,
Michelle | Team ON THAT ASS
Reply from ON THAT ASS
Hi Abi,
Thank you for your feedback. We're sorry to hear that you experienced difficulties contacting us and canceling your membership. This is certainly not the experience we aim to provide, as we strive to make our support and cancellation process as simple and accessible as possible.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Mayor thumbs down
They say you get free underwear but you become a member and every month almost 13euro goes of your account. When you want to cancel, you still have to pay extra. Quality of the boxers are great but customer service and respect is not existing. Dumbs down
12 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Vero,
Thank you for sharing your feedback. We’re glad to hear that you’re happy with the quality of our boxers, but we’re truly sorry to learn that your experience with our customer service and the subscription process did not meet your expectations.
We’d like to clarify that the first pair is offered as a free trial, and after that, the membership continues as a monthly subscription, which is clearly outlined during the sign-up process. Additionally, a notice period may apply when canceling, which can result in one final payment. However, we understand how this may have been perceived and appreciate you bringing it to our attention.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
There is practically no customer…
There is practically no customer support or anyone who responds to problems.
If the debit doesn't work, you're threatened with losing your shop credit.
There is no way to pay an open invoice outside of the saved payment setting.
No response after repeated requests for response.
now lost credit, lost membership.
and now I should be happy about the offer to reactivate the account. but from 190 euros credit to 0 euros...
no thanks, I'm deleting my account.
10 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Fabo,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to feel that your concerns were not addressed, especially regarding communication, payment options, and the loss of your shop credit. This is certainly not the level of service we strive to provide.
Please note that payment reminders and any changes to shop credit are handled according to our membership terms. However, we understand how this situation may have caused confusion and disappointment, and we would appreciate the opportunity to review your case in detail to ensure everything has been managed correctly.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Reply from ON THAT ASS
Hi,
Thank you so much for your great feedback! We’re really happy to hear you’re pleased with the quality. We love the enthusiasm in your review!
Kind regards,
Michelle | Team ON THAT ASS
OTA boxers are 10/10
OTA boxers are probably the most comfortable boxers I’ve worn, and the designs are genuinely crisp so it’s defo one of my fav brands. Plus I look great in them 💪
12 April 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you so much for your awesome feedback! We’re really happy to hear you find our boxers so comfortable and that you’re enjoying the designs too.
Great to have you as part of the community!
Kind regards,
Michelle | Team ON THAT ASS
I am happy overall fit great and lovely…
I am happy overall fit great and lovely quality but very misleading putting an advert out that says join now and get extra pair free what you are not told is second pair will come after first payment, I do intend to continue subscription but a bit more clarity would have been nice
12 April 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your feedback. We're really happy to hear you’re pleased with the fit and quality.
We also appreciate your comment regarding clarity. The free extra pair is indeed part of the welcome offer and is sent together with the first paid order after the subscription becomes active. We’ll take your feedback into account to improve how we communicate this going forward.
Great to hear you intend to continue your subscription. We truly appreciate your support!
Kind regards,
Michelle | Team ON THAT ASS
I stuck with On That Ass purely to…
I stuck with On That Ass purely to build up loyalty credit and save towards something decent, but honestly it’s been a waste of time.
Anything actually worth buying in the shop is never in stock. I’ve been checking regularly for months, so this isn’t a one-off issue—it’s constant. It gives the impression that stock is deliberately kept low so people don’t cash out their credit. Because the moment you cancel, you lose everything you’ve built up, which makes you hesitate to leave. That doesn’t sit right.
On top of that, the boxers themselves are pretty average at best. The material isn’t very breathable, which is the bare minimum you expect. I’ve since switched to bamboo boxers and the difference is night and day—proper airflow, sweat-wicking, and just more comfortable overall.
Then there’s the pricing in the loyalty shop… €75 for a t-shirt and €100 for a basic sweatshirt (not even a hoodie) is ridiculous. Especially when you can get better quality elsewhere for a fraction of that—around £30 for a decent tee.
In the end, I cancelled. Between the constant out-of-stock items, questionable quality, and inflated prices, it just isn’t worth sticking around.
12 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Maggie,
Thank you for sharing your experience with us.
We’re sorry to hear that you feel this way. Our design team enjoys regularly introducing new designs, which means the collection is continuously changing. Some items remain available for a longer time, while others may sell out more quickly due to popularity.
Regarding the loyalty credit, it’s important to note that this is a virtual system and does not represent a cash value. The credits are meant to be saved over time, for example towards items like a sweater, which requires collecting credits over several months.
We have also sent you an email via Trustpilot, as we would like to receive some additional information from you. We’re happy to look into this further.
Kind regards,
Soukaina | Team ON THAT ASS
Terms and Conditions trap
They have a Term and condition that you pay for next months boxers in advance, and there's a 1 month cancellation period, so when you cancel your subscription they force you to pay for next months. This can be solved however by switching you payment method to PayPal (or an empty PayPal account) to stop them from taking money out. They will then claim you owe them money for the boxers they haven't given you and send hollow threats of reminder fees blah blah blah. This policy goes against the consumer rights act 2016 so if they ever message you about fees and stuff you can just ignore them. So to truly cancel your subscription, just change to an empty payment method and ignore them (they won't let you close your account until you pay them). After about a month of emails they eventually gave up and closed my account
16 January 2026
Unprompted review
Reply from ON THAT ASS
Hi Pierre,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our membership and cancellation process led to frustration and concern.
We’d like to clarify that our subscription terms, including the monthly advance payment and one-month notice period for cancellation, are clearly outlined during the sign-up process and are designed to ensure transparency. Any outstanding payments relate to products that were scheduled within this notice period.
We also take compliance with consumer protection laws very seriously and strive to operate in accordance with all applicable regulations. We regret that this situation left you with a negative impression and would welcome the opportunity to review your case in more detail.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Very good product
The quality of the material is exceptional. I am highly satisfied with the fit and comfort of this product, and I will certainly be placing another order.
10 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Natalia,
Thank you so much for your kind feedback! We’re really happy to hear you’re satisfied with the quality, fit, and comfort.
Kind regards,
Michelle | Team ON THAT ASS
Hi, ON that ass customer service
Hi,
I would like to cancel my membership now. But I doesn't show on the website. It is misleading to say after 14days of delivery but when you cancel, It says after 3 months. I became a member few minutes ago and I don't need the free bralette and hipster anymore.
Cathy
12 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Catherine!
We'll gladly assist you with the cancellation. We will send you a request for further information, so we can have a look at it in your account.
Have a good day and kind regards,
Damaris
Supportteam ON THAT ASS
Horrible account management
Horrible account management. Every email thai i have was signed as already used. If a buyer was willing to pay, this would have put them off as I did.
12 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Daniel,
We are sorry to hear about this issue. We would love to investigate further the reasons behind it!
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
Reply from ON THAT ASS
Hi Sinead,
Thank you so much for your lovely feedback! We’re really happy to hear you’re pleased with the quick delivery, the product, and the fit.
Kind regards,
Michelle | Team ON THAT ASS
Received socks, not boxer shorts
Signed up for the trial period. Picked a design. Through the post I received a completely different design and they were also socks, not boxer shorts. Fair to say I swiftly cancelled.
14 March 2026
Unprompted review
Reply from ON THAT ASS
Hi Mat,
We are truly sorry to hear! We will reach out to check out what has gone wrong and to make sure you receive the correct item!
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.