I have been a customer of onnit for years and everything was great for years and then for some reason they stopped caring about their customers. My orders kept getting screwed up and delayed or they k... See more
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I’m reordering supplements as well as trying out some new ones, and I had an issue applying my discount code to my order. I reached out to customer support via email. They responded to my query the n... See more
I’ve been using the Total Human packs since 2022 and it’s been an amazing experience. I work in heavy industrial/utilities and it’s long hours, constant travel, and since being in this, I rarely get s... See more
Company replied
Cailee B. was extremely helpful and was able to fix my shipping address issue extremely fast! I really appreciate her professionalism and the level of care she brought to the situation. <3
Company details
Contact info
4401 Freidrich Ln Suite 302, 78744, Austin
- 855-666-4899
- help@onnit.com
- onnit.com
Replied to 9% of negative reviews
Typically replies within 24 hours
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Placebo
No affect at all. I didn’t feel sharper or more focused. Memory didn’t seem effected. Better with Ginko Biloba for $7 vs $40 for this product.
Customer service experience
Great expierence with this company. Had some issues with my order and it was corrected immediately after calling customer service. I hadn’t yet sent in my military ID and the service rep still have me my 15% discount when I told her I was active duty. Great ppl
Excellent customer service and on time…
Excellent customer service and on time delivery!!
Not to sure yet
Not to sure yet. I have only been taking Alpha Brain since this last Wednesday (June 20th, 2018) and I am not sure if I am feeling the full effects of it. In the morning before I eat I take a fat burner/bell fat burner with it and I am wondering if that has any effect on it. Plus I am already pretty immune to caffeine so I not sure if that as well is having any effect as well.
I liked the interview (forgive me I cant think of his name) on the Drinkin Bros Pod Cast that your owner gave. He really sold me on the effects that a person should feel after initially taking Alpha Brain. I really want this stuff to work, I already have a hard remembering certain things, not just what my wife says, but sometimes important things. I am hoping this product will help me with these issues. If someone could email back on this I would greatly appreciate it.
I purchased the MCT oill
I purchased the MCT oill, it is exactly what was described and fast delivery
I recently ordered a bottle of Emulsified MCT in coconut flavour 😍 but recieved emulsified MCT Creamer in creamy Vanilla flavour
I recently ordered a bottle of emulsified MCT in the coconut flavour as my partner had ordered one months ago and it had ran out. I put through the order even though it was going to cost me $50 for this 1 bottle due to postage to Australia, simply because it was the best MCT I’ve had. I’ve been eagerly awaiting its arrival due to the postage time Nd then today I rushed to the post office to get it, opened it up and instead have received emulsified MCT creamer in Creamy Vanilla flavour 😭

Reply from Onnit
It is like a circle...
They didn’t have many reviews, but I took a chance because of the awesome price they had listed. They got my order to me and it was correct and on time. They did not disappoint. And now they have a 5 star from me.
Thanks Onnit.
Good product
The pills did nothing at all
The pills did nothing at all. If there was an increase in focus or energy, it was so slight that I didn't notice it. My husband tried it and same thing.

Reply from Onnit
Onnit has been an amazing experience!
absolutely great
Absolutely amazing quality
Absolutely amazing quality, worth every penny! The fabric is perfect.
Can’t dowload purchase on iPhone
Can’t dowload purchase on iPhone. Called coustomer service. Got attitude and they were not helpful. Kinda sucks cause I have heard so many good things about this company and was really looking forward to bing a continuous coustomer.
definetly not nzt but it does work a…
definetly not nzt but it does work a little
I appreciate the friendly and fast…
I appreciate the friendly and fast service! I love this product!
Avoid for your safety
I got the 7 day free trial for alpha brain. I had my wife try it with me after we ate breakfast. About an hour later my wife was starting to slur her words due to a loss of motor function in her tongue (this is super scary to go through), had a terrible headache and was nauseated. My experience was similar except for the trouble with speaking. I was super dizzy and was on the verge of vomiting the whole time. It lasted for about 6 hours but still left us feeling exhausted for the rest of the day.
My wife and I are both healthy adults aged 28 and 27 who are very active. I’d normally just assume this was some kind of allergic reaction and it just didn’t work with my body composition but I’ve never had any kind of allergic reaction in my life and my wife and I both went through it. Because it came out of the same bottle and I’ve read many other similar experiences in amazon reviews, I believe this may have just been a “bad batch”. The thing is though that this seems to be a common experience for people. I do not think Onnit has the necessary quality control measures in place for anyone to be ingesting stuff from this company.

Reply from Onnit
onnit.com
Site is easy to navigate, lots of great resources and products
I received the wrong order
I received the wrong order. I called customer service and I was probably on the phone for 3 minutes. They let me keep what they sent and sent me a new shipment with my order. Honestly, 100% satisfied with the customer service.
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