I placed a daily deposit limit at Casino OnlyWin but the restriction only partially applied and allowed one extra top-up before locking. The delay made the responsible-gaming tools feel incomplete. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Onlywin is by far the best online casino I’ve ever played and trust me I’ve played a lot of them. Their support chat is by far the best out there, quick respectful and always always have the answers f... See more
Company replied
at first tables are turning, win slots. then it stops and when your winin' an at times mney you win it disappears only less you get because thats what it happened to me and i kept trying even using bo... See more
Company replied
Very impressed with OnlyWin! The welcome bonus gave me a great start, and I’ve enjoyed every game I’ve tried so far. Deposits are instant, and cashouts are quick and secure. I appreciate how transpare... See more
Company replied
Company details
Written by the company
OnlyWin is an online casino providing its services to players in Canada, Australia, Germany, and France. It offers a large selection of online slots, table games, and live dealer entertainment, all accessible on desktop and mobile devices. The platform is owned and operated by Goodfly N.V. and licensed by Curaçao eGaming, ensuring compliance with international gaming regulations and fair play standards. New customers at Only Win casino can claim a generous welcome package across four deposits: a 100% bonus up to €400 plus 100 free spins on the first deposit, 120% up to €400 plus 60 free spins on the second, 50% up to €800 plus 50 free spins on the third, and 100% up to €400 on the fourth. In addition to the welcome offer, players can take advantage of multiple other promotions, including bonuses for email verification, installing the mobile application, celebrating a birthday, progressing through the loyalty program, and participating in regular promotional campaigns. Customers highlight the variety of games, user-friendly design, and availability of secure payment options such as credit cards, e-wallets, and bank transfers. While many reviews mention fast withdrawals and attractive bonuses, some note delays related to account verification or withdrawal processing. OnlyWin online casino addresses such issues individually, aiming for fair resolutions. With its licensed status, wide range of games, and ongoing promotions, OnlyWin casino continues to attract players from different countries who are looking for both entertainment and rewards.
Contact info
Canada
- support@only.win
- only.win
You should know
2.6
Poor
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You gotta play smart & know your…
You gotta play smart & know your limits,💯💯💯
20 July 2025
Unprompted review
Reply from OnlyWin Casino
Dear Ian,
Thank you for your thoughtful review!
You’re absolutely right - playing smart and knowing your limits is key to having a positive and enjoyable experience. We fully support responsible gaming.
Wishing you lots of fun and safe play!
Kind regards,
OnlyWin Casino Team
Winspirit is the greatest app ever
Winspirit is the greatest app have so much promotions and bonuses its amazing really you go to download and play this amazing casino app now
6 July 2025
Unprompted review
Failed withdrawals
I used the site and after playing a while made 4 separate attempts to withdraw my money using four different payment methods to no success. Everytime they manually cancelled it or it cancelled itself even though I'm fully verified and completed all requirements of the site. When I contacted their live support they said they couldn't help with the issue and would email the payment department and that they couldn't help me. Several hours later I got an email saying one of the 5 available payment methods may be working and to use it. This site is predatory and you should avoid it at all costs.
9 June 2025
Unprompted review
Reply from OnlyWin Casino
Dear Eric,
Thank you for your feedback. Usually, if there are issues with withdrawals, we try to assist our players by offering alternative methods. Most likely, the problem occurred on the receiving bank’s side, which is why the payments did not go through. Could you please let us know the email address you used to register your account with us so we can identify you in our system and provide detailed information? Moreover, please be assured that our support team is available 24/7 and ready to assist you if you encounter any technical difficulties. Simply reach out to us via live chat, and we’ll be happy to help.
Best regards,
OnlyWin Casino Team
Probably one of the worst companies out…
Probably one of the worst companies out there. they are straight out denying me the right to talk to their manager or supervisor. I have done withdrawals with them a few times in the past. Easy peasy. But now, out of nowhere they ask for more info. Info that doesn't matter if youre sending me money. Info, that any REAL OR REPUTABLE company/casino, would NEVER ask for! Well, I sent them the info they requested right away from the first email they sent me. Because I know how they are. I sent it to them a total of 3 to 4 times. They reply to the email by asking me for the info again. To make things even better, they have taken away my ability to withdraw. I can go deposit no problem. Click on withdraw, goes to a blank page where nothing loads. They are literally trying to stealy money! If they don't send it to me tonight and have the manager call me, in morning I'm contacting the AGLC. And RCMP.
Edit: its March 31, 2026. Things did get fixed for that initial issue, but I still feel strongly about this site. There hasnt been a single time that I would come on to play on their site worked properly. Always, at least, one thing would cause errors and things go crash, and cause a world of headaches. This is the only site this happens to me. Ill go to 4 other sites as well, and no problems. EVERYTIME, they blame it on the company that made the slot, even though I can play same slot on other sites, no problem. They take weeks to fix the screw ups and finally do refund back. Although, it should have never happened from the beginning. This site is ran poorly.
7 May 2025
Unprompted review
Reply from OnlyWin Casino
Dear Nicolas,
Thank you for taking the time to share your experience.
We’re truly sorry that the verification process caused you inconvenience while completing it. However, we would like to note that verification is one of the most standard procedures at any online casino. That said, we would like to clarify the situation in more detail.
The request for additional information during account verification is fully legitimate, as we operate strictly in accordance with our Terms and Conditions (Section 5.2): "You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account."
This rule allows us to request additional information when necessary. We would also like to note that you agreed to our Terms and Conditions when registering your account.
You can review the full version of our Terms and Conditions at the following link: https://only.win/en-ca/static/terms-and-conditions
However, during the verification process, you declined to provide the requested additional documents. As a result, we were unable to complete the verification of your account and had to restrict the withdrawal of funds until the verification requirements are fulfilled.
We understand that the additional verification process may cause some dissatisfaction. However, our team makes every effort to complete these checks as quickly as possible so that our customers do not experience difficulties while using our services and can enjoy a smooth gaming experience.
Unfortunately, since the requested information was not initially provided in full, additional communication and follow-up requests were required.
According to the results of the review, the verification process has been successfully completed. Thank you for your time and cooperation. We sincerely apologize for any inconvenience or negative experience this process may have caused.
Best regards,
OnlyWin team
This Casino is very misleading
This Casino is very misleading. They initially got me in but posing as a legitimate local casino in town called Casino New Brunswick.
Do not accept any bonus from them on first deposit or you will never see that money again even if you win. I foolishly gave them 50 dollars and got up to 150 and then could not withdraw my initial funds. Then I accidentally misclicked and lost all 150 dollars and have nothing as I "forfeited" my winnings. This scammy casino is purposely ambiguous hoping that a newbie like me will fall for their tricks. If they had not have used a fake app labeled as my local casino I would have never been drawn in. Avoid them like the plague!
They are now contesting this review and trying to have it removed. I am doubling down. Scammers!
2 May 2025
Unprompted review
Reply from OnlyWin Casino
Dear Ian,
We sincerely apologize for the misunderstanding regarding the difference in the names. However, we would like to assure you that we are an officially licensed platform.
We were not aware of any misleading advertising. We will take the necessary steps to ensure that this does not happen again in the future and that all of our advertising reflects accurate information about our website.
Regarding gameplay with a deposit bonus, we would like to inform you that, according to our Bonus Terms and Conditions, Section 1: "When playing with an activated bonus, the real money from the player's account is wagered first and only then the bonus money. For your convenience, we have separated the display of real and bonus balances in your Balance tab.
Any winnings that you receive while wagering any bonus will be placed into your bonus balance and cannot be withdrawn until you have met the wagering requirements for that bonus."
You can find the full version of the rules using the following link - https://only.win/en-ca/static/bonus-terms.
Additionally, we would like to clarify the situation with the cancelled bonus. We are very sorry that this situation has happened to you. However, please pay attention that we have a confirmation window during the bonus cancellation, which informs you that the bonus balance will be forfeited in the case of the bonus cancellation, and you have confirmed it.
Upon receiving the mentioned situation, we have met you halfway and credited the initial bonus amount of the cancelled bonus.
We hope for your understanding. If you have any additional questions, we will be happy to provide further clarification and assistance.
Kind Regards,
OnlyWin Casino Team
Bonus is a scam!
If you receive a bonus you can only play certain games and then even some of those games they only apply half of your wager towards your wagering requirement! Total Scam!
16 April 2025
Unprompted review
Reply from OnlyWin Casino
Dear Helen,
Thank you for sharing your feedback. We’re sorry to hear that your experience with bonus wagering felt frustrating.
We would like to inform you that bonuses do come with specific wagering requirements, and certain games may contribute differently toward those requirements. This is a standard practice across many online gaming platforms, as some games have higher payout rates than others. For that reason, a reduced contribution (such as 50%) may apply to particular games when wagering with a bonus.
However, we always aim to make these terms as transparent as possible, including the list of eligible games and their contribution rates. So, according to our Bonus Terms and Conditions (Section 1): “All slots eligible for bonus wagering are listed under the Bonus Wagering category. Most slots contribute 100% towards the wagering requirements, but some may contribute a lower percentage.” These rules are clearly stated on our website.
You can review a full version of our rules via the following link: https://only.win/en-ca/static/bonus-terms.
Also, please note that you can see the percentage that will be transferred to the bonus wagering progress before you start playing the game. The warning message appears when you launch the game.
If you’d like, please contact our support team via email at support@only.win with your account details so we can review your case and clarify any questions about the wagering requirements.
Kind regards,
OnlyWin Casino Team
They do not honour bonusses. All links in the account Inbox are a joke
ALL BONUSSES IN ACCOUNT INBOX ARE NOT HONOURED. CODES DO NOT WORK AT ALL. THEY TOOK DAYS TO GET BACK TO ME REGARDING THIS. AND SAID THAT I HAD BONUSSES SWITCHED OFF... LMAO... IT WAS NEVER SWITCHED OFF. THEY DID IT.
DO NOT TRUST YOUR MONEY OR TIME WITH THIS CASINO. YOU HAVE BEEN WARNED!
17 April 2025
Unprompted review
Reply from OnlyWin Casino
Dear Karen,
We are truly sorry that you had a negative experience on our platform. We always strive to provide our users with a high-quality service, so we regret that this situation occurred in your case.
Unfortunately, we were unable to identify your account based on the name used here. To allow us to review your situation in detail, please contact us via email support@only.win. In your message, kindly provide your account details or any other information that could help us verify your identity. Once we have this information, we will be able to investigate the circumstances and provide you with a proper response.
At the same time, we would like to note that receiving bonuses on our platform is not mandatory and can be disabled by the user in account settings, along with receiving promotional offers via Email and SMS. If the “Agreed to receive bonuses” option is disabled, unfortunately, no bonuses can be credited to the account, even if bonus offers in your inbox are still valid.
Best Regards,
OnlyWin Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.