Onlinemeatshop Reviews 

Initially used this service during lockdown and they were great. I decided to order again recently…First I received constant missed calls while at work with no messages/voicemails left, when I had to time to call back there was no answer - I eventually got through and it was regarding an item that was out of stock which is fine I just requested it be taken off my bill and asked for confirmation my order will be delivered the next day as selected when I placed the order online. The man explained that it would know be the following day as they had not packed my order because of the out of stock item. Very frustrating as I was not going to be home the following day until the evening. The man reassured me the delivery will be after 5pm. I expressed my disappointment as I had selected the specific date for a reason and this was an unnecessary inconvenience but accepted it. Then the following day I get an email saying my order is being shipped and will be delivered at 2pm. Raw meat on a warm day and I am at the office. Again another failed promise. Lastly I rushed home early just to unpack the order and see that the half sheep was absolutely tiny and no mince was given. I double checked my receipt and I definitely ordered for mince to be given. The coriander was wilted and had no fragrance.

I am not an unreasonable customer. If you advertise a particular service then that is what should be fulfilled. If you state that delivery is next day 5pm-9pm then that should be adhered to. And most importantly the produce should be of quality and not a complete rip off! Extremely disappointed

I ordered two times from this platform and I must say they are the best. Products were really of high quality and their customer service was exceptional. They mistakenly sent one item wrong and when asked for return they didnot only returned my item but exchanged it in full without any additional cost. Hamza dealt with my order and he's so nice and helpful. Hats off to you Hamza and online meat shop. Will surely order again.

Poor communication been waiting for meat paid already no response from contact number given seems like a bag of lies are being texted over how delivery driver broke down terrible terrible service absolutely ridiculous

You guys doing amazing work today I received my order and everything will be perfect and in proper way your packaging mind blowing

Issues with delivery, not responding to emails or calls. Chicken was rotten and stinky so had to chuck it right away. Meet was not cold but room temperature. Total waste of my money and time. Never again.

Excellent customer service

Ordered Goat meat and the quality was very poor. When I spoke the company they weirdly asked me to send the picture and later asked to weigh the piece. I asked for large cut but got smaller. Also the quality was not good and looked old and was not fresh. They refunded £12 and when I asked in what basis £12 was refunded there was no answer.

i never thought a place like this would exist the prices are amazing and the produce is top quality great customer service. used this place now a couple of times and recommended this place to my whole family.

These people In Ilford lane noori butchers shop talks about peoples private life they mixed with 0ne of the old customer one of the staff member took his side when he was talking about my marriage it’s customers private life it’s got nothing to do with them and some people like to stay single they have no right to talk about the customers private life they were so rude to me anyway I told them you have lost a customer I m not coming back to this shop again I was so sad and upset that day I still can not get over it thinking about it.

On time DELIVERY , secure packaging that goods arrive freshly .

Prompt and robust

Delivered in time, professional service

Well Packed and fresh meat

Excellent meat, reasonable prices and great customer service.

The meet is so fresh and perfect packaging.

Ordering and delivery process very simple. Quality of meat was outstanding

I ordered 2 bags of 5kg bags of Tilda easy cook whole grain rice back in February. I then had a phone call a few days after telling me they could not fulfill the order as they had no stock. They said I would be refunded. I only just noticed a few days ago (end of March) that I had still not been refunded so I messaged them.
A few days later I received a text saying I was correct and I was then refunded for the rice.
They did not however refund me the postage I paid which was £6.99 which I should of course be refunded for also and this was included in original message.
I have called and messaged and am being ignored. Extremely poor customer service. Avoid!
I’m expecting to have to make a trip to their shop in person to retrieve my money back!

The delivery was very quick and came packaged excellently.
The meats was exactly as I ordered. One of the packages was missing but this was rectified immediately.
Wonderful service.