Online Lighting Shop Reviews 

752
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning lighting products, noting that items arrive securely packaged and look even more wonderful than pictured on the website. Buyers frequently highlight that orders are dispatched promptly, with efficient tracking updates keeping people fully informed throughout the entire delivery process from start to finish. People also genuinely appreciate the competitive pricing, excellent product quality, and exceptionally helpful service when arranging replacements for any damaged items received. Some reviewers were not happy with shipping times, mentioning that receiving their packages occasionally took longer than expected during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as stunning, heavy, and even nicer... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the lights are stunning, beautiful,... See more

Service

Customers consistently note positive experiences with service, frequently highlighting quick delivery and... See more

Order

Customers had positive experiences with order processes, highlighting helpful support, prompt dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I emailed this company with a couple of questions relating to style and shipping and received a very quick and helpful response. This helped me to make a decision to place an order for 4 outdoor Itali... See more

Company replied

Rated 5 out of 5 stars

This company is a pleasure to deal with. Customer service answered my questions around colour options promptly and thoughtfully. I was also fully informed of delivery time frames. I have purchased... See more

Company replied

Rated 5 out of 5 stars

I ordered the six pack deal and paid express delivery. I was contacted quickly and offered the twelve pack at a knock down price to replace my order. Express delivery charge was reimbursed to my acc... See more

Company replied

Rated 5 out of 5 stars

Very helpful customer service team, both in following up on queries on orders and resolving any issues with the order. When one of the globes in my light was broken on delivery, they helped me get a r... See more

Company replied


Company details

  1. Lighting Store
  2. also in
  3. Furniture Store
  4. Home Improvement Store
  5. Interior Designer
  6. Lamp Shade Supplier

Written by the company

The Online Lighting Shop is one for the largest online sellers of lighting in Ireland. We provide both interior and exterior lighting ranging from traditional lights to contemporary lighting, weather you are looking for a particular style of lighting to set the tone of your room we can help you find the right light to suit your unique style. Our dedicated website offers a wide range of lighting at affordable prices, we pride ourselves on providing a great quality service and only dealing with quality lighting products. We do not have a showroom and are an online seller only.


Contact info

4.8

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(752)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful customer service team

Very helpful customer service team, both in following up on queries on orders and resolving any issues with the order. When one of the globes in my light was broken on delivery, they helped me get a replacement from the supplier and deliver it my house free of charge.

20 August 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Hello Palak, Thanks so much for leaving us a positive review. We understand breakages can happen upon delivery, just delighted we got this sorted for you as quickly as we could. Thank-you

Rated 5 out of 5 stars

Excellent product

Excellent product, exactly as advertised, customer service very helpful and kept me updated re delivery date. Product was well and securely packed. Very competitive price also.

12 August 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Ethna for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive in doing our best.

Rated 5 out of 5 stars

Excellent customer service

This company is a pleasure to deal with. Customer service answered my questions around colour options promptly and thoughtfully. I was also fully informed of delivery time frames. I have purchased a number of light fittings from this company over the years and have continually been pleased with the product and service.

30 July 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive in doing our best.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Extremely responsive and proactive when sorting out a problem with a purchased item. Would highly recommend.

9 July 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank-you for taking the time to leave us such a positive review. We understand damages & problems

Rated 5 out of 5 stars

Great quality,beautiful lights at an…

Great quality,beautiful lights at an excellent price. Delivered as outlined and very well packaged to prevent damage.

5 June 2026
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Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

The lights are of good quality

The lights are of good quality, quite very satisfied with the company. The queries and questions were answered professionally. Thanks guys!

25 May 2026
Unprompted review
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive in doing our best.

Rated 5 out of 5 stars

Orlagh was fantastic to deal with

Orlagh was fantastic to deal with. The light fixture is absolutely stunning, arrived on time & well packaged. Will definitely use this company again.

14 May 2026
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Reply from Online Lighting Shop

Thank-you for taking the time to leave us such a positive review. I'll pass this review onto Orlagh, she'll be delighted

Rated 5 out of 5 stars

Excellent service

Bought the Dar antique brass art deco flute light. Delivery to County Kildare, Ireland. Light arrived in a short time, and very well packaged. Instructions included. I received follow up email from Neil regarding a free bulb. The light is beautiful, glass and heavy. I saw it in chrome in another house which was in UK and the person paid 250 sterling. I got the amber and am shortly going to order the polished chrome. I put a lot of reviews up and some not so good. Excellent company, service, packing, quality and price.

8 May 2026
Unprompted review
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your review

Rated 5 out of 5 stars

Perfect experience from start to finish

I have now ordered and received two light fitting from this online store. I honestly don’t have one bad or negative comment to make. The orders were dispatched and delivered promptly, the lights well packaged to ensure they were safe in transit, and the lights themselves are beautiful up, and I have received many compliments and questions about where I purchased them! Thank you Online Lighting Shop, I’ll definitely purchase again when next in the market for new lighting!!

31 March 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your positive review Miriam & your continued support to us, we are always delighted to see returning customers

Rated 4 out of 5 stars

I would have given a 5 but shipping was…

I would have given a 5 but shipping was slow , top quality lamp and a great price

19 March 2026
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Reply from Online Lighting Shop

Thanks so much for your review Kara. Your order was delivered on the 8th working day. We do apologise that this was the longer side of the standard delivery timeframe

Rated 5 out of 5 stars
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Fast delivery and kept up to date from…

Fast delivery and kept up to date from ordering to delivery

19 March 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

I ordered the six pack deal and paid…

I ordered the six pack deal and paid express delivery. I was contacted quickly and offered the twelve pack at a knock down price to replace my order.
Express delivery charge was reimbursed to my account. The product has been a great success above my shower.
Good communication, everything great 👍

2 March 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Hi Keith, Thanks so much for such as positive review. We were delighted we were still able to fulfil your order after the 6 pack wasn't in stock. We hope to see you shopping with us again.

Rated 5 out of 5 stars

Several orders placed at different…

Several orders placed at different times, Very reliable no problems from ordering to delivery. Would recommend.

3 February 2026
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Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Robert, we appreciate your feedback & will strive to continue to do our best. Thank you for your support in recommending us

Rated 5 out of 5 stars

Speedy

Speedy. No fuss. Excellent service and packaging

30 January 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Order promptly received and packaged…

Order promptly received and packaged well.

28 January 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will continue to strive in doing our best.

Rated 5 out of 5 stars

All good

Very happy with lights and customer service

9 January 2026
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

A great service at competitive prices

I purchased two ceiling lights and made an error in the choice of colour. When I realised the error I contacted Orlagh and she rectified my mistake with no fuss or complications. I will definitely use their services again

17 December 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank-you for taking the time to leave us such a positive review. I'll pass this review onto Orlagh, she'll be delighted. We've love to see you back Eimear :)

Rated 5 out of 5 stars

Excellent products

From placing order to delivery the updates are first class, delivery is usually very efficient and the product is so much nicer than the photos on the website. Top quality lighting and I would certainly have no hesitations in ordering anything from this company or recommending to friends.

17 December 2025
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Sheila, we appreciate your feedback & will strive to continue to do our best. Thank you for your support in recommending us

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