Helpful advice speaking directly to someone on the phone and I got through straight away. The call handler knew his stuff. It was all very efficient. Unfortunately I couldn't hear him very clearly and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly. Of... See more
Company replied
I found the website interaction unsatisfactory and confusing. Having received a message that the the property I investigating didn't exist there did not appear to be a route to edit the address. I... See more
Company replied
Company details
Information provided by various external sources
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contact info
United Kingdom
- onlinelandregistry.org.uk
3.6
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review
The telephone support was excellent.
The online system was easy to use.
The whole process was speedy.
29 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Alan,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant absolutely A1
28 April 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Gwynfor,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Helpful staff
The staff were really helpful on the phone and explained the process to us and answered all our questions. The documents came through really fast.
13 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Lauren,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very easy process
Very easy process. Got what I needed in a few clicks.
25 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Cheryl,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
How quickly it was sent it was 3 hours
How quickly it was sent it was 3 hours
They said 6 all the information that I needed thanks
24 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Wayne,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
It was easy to use but I was very disappointed
It was easy to use but I was very disappointed when the results was no record. I feel I should not have had to pay £36 to find that out. I guess I'm relieved I didn't pay the extra £10 for a fasteraservice
24 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Keith,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
READ ALL THEIR SMALL PRINT
This company obviously disputes all my experience with them— reciting their script repeatedly about their terms and conditions. Sophia is kept mighty busy copying and pasting!
They have tied up their dealings to protect themselves from accusations of bad advice, poor customer service, over pricing and even mis selling! Out of all those 1 star challenging reviews I wonder if ANY got any recompense. The offer to communicate via their enquiries email will get you nowhere. They are still denying me any of my £54 back and that was for incorrect customer advice. How does Muhammad live with himself?
I am pleased for those giving 4 or 5 star reviews because it appears they are unaware ( as I was for a while) that they could have got the same information for about an eighth of the cost from the Government website.
I cannot believe these third party companies are not investigated and highlighted more. Where is Rogue Traders and Watchdog when you need them.
Ahhhh!!! There is an idea!
I AM VERY HAPPY TO NOW REPORT I HAVE BEEN REFUNDED FOR THE CHARGE FOR THE OUTSTANDING DOCUMENT THAT TURNED OUT TO BE A DUPLICATE SHEET ALREADY PURCHASED.
THEY SUGGEST I MIGHT CONSIDER CHANGING MY REVIEWS SO I PROMISED TO ADD CONFIRMATION OF THE REFUND WHEN IT ARRIVED. IT SHOULD NOT HAVE REQUIRED MY CONSTANT BADGERING TO GET THIS HOWEVER AND NO HOPE OF AN APOLOGY! BE VERY WARY AND JUST GO TO THE OFFICIAL GOVERNMENT SITE!!!!
22 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Marian,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
CON MERCHANTS
CON MERCHANTS! Having paid more than 3 times what a conveyance would be from the government , I only received part of it! When ordering you fill out boxes why you need it, yet all that was clearly ignored. I was told the information I was sent (just the plan) was the only part of the conveyance they had, yet the title register does refer to written words from it which is the part I needed. If they don't have a full conveyance they should inform you before you pay. These fraudsters wont give me a refund either!! Stay well clear and use the official government service instead!
21 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Kim,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
The efficiency and professionalism of…
The efficiency and professionalism of your guy was impressive. He made a sale without me feeling pressured.
I used to rate Companies House as the best service but you have now replaced them.
Wewll done
20 April 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very efficient
Very efficient. I used on line services between meetings at work and in my haste to complete the request I didn’t request all documentation for my tittle deeds etc. Within minutes I received a call from a gentleman in land registry offering to assist me. Everything was done and completed within 2 minutes and I received all documentation via email with confirmation printed copies would be sent by tracking with Royal mail. Fabulous and very efficient service.
20 April 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
the responsiveness of there help staff
14 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Matthew,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful phone back service that…
Very helpful phone back service that clarified my needs & ensured a super swift response, excellent 👌
15 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Neil,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very helpful pleasant experience
Online platform was easy to use and one of your team rang me as my documents were being still being processed and would be delayed as I have not long completed on my house. He explained the situation and was very helpful. A very pleasant and positive experience
15 April 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Fulfilled but costly experience.
Straightforward procedure and quick response.
However very confusing pricing issues. Online pages referring to individual costs which I accepted were not reflected when I actually came to enter my card details.ie the total cost i was asked to pay bore resemblance to what I previously agreed to.
In addition I also requested and paid for a ‘hard copy’ to be posted to my home address, however a downloaded PDF copy was all I will receive.
17 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Eric,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Needed a copy of a title deed for a…
Needed a copy of a title deed for a property. Easy to search and submit the request and payment. Received the pdf document later the same day. Excellent service provided
15 April 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy process that was dealt with fast…
Easy process that was dealt with fast and efficiently
17 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Dominique,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant staff
Brilliant staff , quick service explaining everything along the way , and mindful of the 86year old needing to go through the property registration process .
Second contact today to clarify something and again brilliant service . Well done
16 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Darren,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quick and easy and gave me the…
Quick and easy and gave me the information I needed.
16 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Andrea,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
My case has been an absolute nightmare…
My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me.
Whatever Anisha is being paid, she deserves more! Hope she gets it!
I’d recommend the online land registry without hesitation.
Thanks, Ben
17 April 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Ben,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Scam
Scam – avoid this company.
I received a call from Online Land Registry while I was at work, and at the same time my solicitor was explaining my actual Land Registry process. I got confused between the two and trusted them, thinking they were connected to my solicitor. They took £88.80 from me immediately.
Within 20 minutes I realised it was not the official Land Registry and I contacted my bank to stop the payment, but even the bank refused the refund. I never received any real service from them.
I still don’t know how they got my phone number, which is very concerning.
Please be careful — do not trust them.
17 April 2026
Unprompted review
Reply from Online Land Registry
Good morning Harshil,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
In your case, we can confirm that your order had already been received and processed before your request for a refund was made. As a result, you were not eligible for a refund in accordance with our refund policy.
Regarding your concern about how we obtained your phone number, we do not acquire personal data without consent. Any contact details used would have been provided during the enquiry or transaction process.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Kind Regards,
Sophia
Communications Officer
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