Helpful advice speaking directly to someone on the phone and I got through straight away. The call handler knew his stuff. It was all very efficient. Unfortunately I couldn't hear him very clearly and... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly. Of... See more
Company replied
I found the website interaction unsatisfactory and confusing. Having received a message that the the property I investigating didn't exist there did not appear to be a route to edit the address. I... See more
Company replied
Company details
Information provided by various external sources
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contact info
United Kingdom
- onlinelandregistry.org.uk
3.6
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast and efficient
10 June 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
keep it civil and friendly
9 June 2026
Unprompted review
Reply from Online Land Registry
Good afternoon John,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
it was very quick in getting a reply
8 June 2026
Unprompted review
Reply from Online Land Registry
Good morning Shirley,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
very efficient and reliable service.
5 June 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Alison,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Martin,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Using the Land Registry web site was simple and easy
Using the Land Registry web site was easy and simple to use to obtain the information required using some drop down menu's. It was also quick.
When I had a query after using the web site I called the Land Registry where my inquiry was immediately resolved.
3 June 2026
Unprompted review
Reply from Online Land Registry
Good morning Christopher,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Fantastic Service
Fantastic service - so quick and efficient. Couldn't be better.
3 June 2026
Unprompted review
Reply from Online Land Registry
Hi Peter,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy and user friendly neasy and user friendly o fuss fast and…
Easy and user friendly no fuss fast and efficient
3 June 2026
Unprompted review
Reply from Online Land Registry
Good morning Allan,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Order not fulfilled
28 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Caroline,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk.
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
I believed I was dealing with the Land…
I believed I was dealing with the Land Registry. Your site is a misleading in the extreme and it cost me nearly 10 times what the official Land Registry would have charged. As a pensioner, I am gutted.
21 May 2026
Unprompted review
Reply from Online Land Registry
Good Afternoon Roger,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind regards,
Sophia
Communications Officer
Scam website
Scam website. Not the official land registry. Rip off and they just keep trying to get more money from you.
1 June 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Deeds documentation
All information and copies of documentation supplied with such speed, even got a confirming phone call to ensure l was getting the right information to suit my needs.
Excellant service, thank you
1 June 2026
Unprompted review
Reply from Online Land Registry
Good morning Mr & Mrs Findon,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very quick and efficient very clear…
Very quick and efficient very clear documents and maps
1 June 2026
Unprompted review
Reply from Online Land Registry
Good morning Lisa,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Overpriced rip off.
Overpriced and information received is well out of date. I class it as a rip off, the information can be obtained from the Government land registry site for £14.00. I only discoverd this when it was too late.
1 June 2026
Unprompted review
Reply from Online Land Registry
Good morning Andrew,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Absolute fraudsters
Absolute fraudsters, denied a property registration existed despite the fact they had, after two attempts provided the title deed and reference number. Ultimately I spent £160 on what could have cost me less than £30 by going direct to the government website. Avoid at all costs, these people are scammers trading as a legitimate business. Use the government website instead.
Further to the response below from the company, this does not reflect the 3 orders I placed with you, just one element. My review stands as a true reflection of my experience of dealing with you, which was that I was able to easily locate the documents that you said did not exist, using the same title reference that I supplied to you. Your post sales customer service was and remains awful.
11 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Nicola,
Thank you for your review.
I can confirm we have found your order and are sorry to inform you that after our search, there are no records with the HM Land Registry regarding this property. Therefore, we were unable to send across any documents.
Consequently, we had partially refunded you the document fee as the full fee cannot be refunded as per our refund policy.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind regards,
Sophia
Communications Officer
Quick and easy to get what I needed
29 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Mrs Mclaughlin,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Way to expensive for a very basic service that could be provided by any solicitor for half the price.
You could argue that the above title gives the impression this is Land Registry which it is not. It is a solicitors which charge, I would say, more than double what the service is worth. (Ref 1393899)
A 5 minute telephone call, standard downloadable LR documents sent by post, a 15 minute teams call and returned documents does not warrant a charge of £600.
When I contact Land Registry direct they thought this was a scam. Need I say more.
I could have done what was required myself as it was the same process as when I bought my land.
1 April 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Michael,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
It was easy and efficient
It was easy and efficient. Something very rewarding
27 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Michael,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quick easy service
Quick easy service. Email with required documents sent promptly.
27 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Alison,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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