Helpful advice speaking directly to someone on the phone and I got through straight away. The call handler knew his stuff. It was all very efficient. Unfortunately I couldn't hear him very clearly and... See more
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Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly. Of... See more
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I found the website interaction unsatisfactory and confusing. Having received a message that the the property I investigating didn't exist there did not appear to be a route to edit the address. I... See more
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I submitted my request on 25 th September 2025 and was told today 26th March no had looked at it yet!!! When submitted I was told would be ready by 17th February. The people on the phone are very... See more
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Company details
Information provided by various external sources
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contact info
United Kingdom
- onlinelandregistry.org.uk
3.6
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be aware this is not the official HM…
Be aware this is not the official HM Land Registry. I thought I was purchasing from the official LR but feel conned as they could call themselves something else to differentiate between the two but don't.
9 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Dawn,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation.
We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Reply from Online Land Registry
Good morning Ashley,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Confusing process which resulted in…
Confusing process which resulted in spending £36 on details that were not what I wanted
6 October 2026
Unprompted review
Reply from Online Land Registry
Hi Sheila,
Thank you for sharing your feedback. We’re sorry to hear that you found the process confusing and that the documents you purchased did not meet your expectations. We aim to provide a clear and straightforward service, and we regret that your experience left you disappointed.
We would appreciate the opportunity to look into your concerns and better understand what happened.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Tim,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
BEWARE!
BEWARE!
If you google 'land registry', 'Online Land Registry' pay Google to be at the top of the search list.
Their 'logo' is designed to look like the 'official site'.
The one you want, that charges a fraction of the price of 'OLR', is 'HM Land Registry - GOV UK'.
As soon as I realised my mistake and had provided my credit card details and paid the extortionate £72 (HMLR charge £7 for the same thing) I cancelled the order.
This is the response I received from 'OLR':
"I can confirm that the £14 credit issued on 04/09/26 was correct. The remaining £58 cannot be refunded, as work on your application had already begun. Once processing has started, the right to a refund is waived under our Terms and Conditions".
4 September 2026
Unprompted review
Reply from Online Land Registry
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience and understand your concerns regarding the service, pricing, and refund process.
Online Land Registry is an independent service and is not affiliated with HM Land Registry. We aim to provide customers with clear information about our services and terms and conditions before they place an order. We regret that you feel the distinction and the refund process were not clear in your case.
We would welcome the opportunity to review your concerns and look into the circumstances surrounding your order and refund.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Friendly and efficient
2 October 2026
Unprompted review
Reply from Online Land Registry
Good morning Ian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant service
Brilliant service, ordered in the morning and received my documents early afternoon. More expensive than the Gov site, but very efficient.
30 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Clair,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
OnLand is an utter example of how to make money while mocking clients
OnLand is an utter example of how companies are making money while mocking clients at the same time. When you go to their website to order documents, they make it so complicated that basically you have no idea what you get before paying for documents. Then when you call for support, they put you in a continuous loop between OnLand and Teranet and you are pressing the same buttons over and over for nothing. You pay about 6 CAD to view a map that you cannot download, then you pay over 40 CAD for two pages with minimum information on it, basically the list of owners. This has all the flags of a scam, and they should be audited.
1 October 2026
Unprompted review
Reply from Online Land Registry
Hi Mike,
Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience and that you found the ordering process, available documents, and customer support frustrating.
We understand the importance of having clear information about the documents and services available before making a purchase. We regret that you feel the information provided did not meet your expectations and that you experienced difficulties when trying to obtain assistance.
We take customer feedback seriously and would appreciate the opportunity to review your concerns in more detail.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Misleading Land Registry Imitation Charging 10X the Official Price
I placed an order on a website whose name closely resembles the official UK Government Land Registry service. The documents they sell for £72-£90, plus additional fees, are available directly from HM Land Registry for £3.60 including VAT.
My order was placed at 11:49.
I emailed to cancel at 11:52, three minutes later.
I phoned their office at 11:58 to ensure the cancellation was received.
They acknowledged my cancellation at 11:53.
I selected their standard service, which has a stated delivery window of 24–48 hours. Despite this, they later claimed they “began processing within 3 minutes” and therefore refused a refund. This claim is inconsistent with their own behaviour, as they emailed me at 14:19 asking for the correct address, something they would not need if work had genuinely begun earlier.
The following day they emailed again saying they had “found the address” and asked whether I wanted to continue, even though I had already cancelled. After several emails, they stated they would “stop processing” but needed to “investigate” before refunding. Today they informed me they would not refund anything because they supposedly started work within three minutes of the order, a non‑priority service.
I have raised a dispute with my bank and will proceed through the small claims process if necessary. Consumers should be aware that the same documents can be obtained directly from the official Government website for £3.60, and that this company charges significantly more while refusing cancellation even when requested immediately. It appears that once they have your money, is theirs to keep whether the service was cancelled, delivered or withdrawn
This experience is exactly why consumer protection laws exist.
And before you say you don't know me, here is my order number: #1419833
@Sophia,
You have my order number, if you want to investigate, you know exactly what to do. I have exchanged multiple emails with your team on the matter and they made it clear that they will not refund. The dispute is now active with my bank.
24 September 2026
Unprompted review
Reply from Online Land Registry
Hi Dee,
Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your experience, particularly regarding the cancellation of your order and the subsequent refund decision.
We understand your concerns about the timing of your cancellation, the processing of your order, and the communication you received from our team. We take these matters seriously and appreciate the opportunity to review the circumstances surrounding your order.
We aim to provide clear information about our services and terms and conditions, and we regret that this experience has left you feeling disappointed. We would welcome the opportunity to look into the matter further and review the concerns you have raised.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Easy and quick
Easy to use and very fast response. I had my title deeds by lunchtime from a 9am request.
29 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Stephanie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Great automated service
Great automated service. Had the necessary documents in front of me within an hour.
28 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Mike,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Is not the official land registry.
8 September 2026
Unprompted review
Reply from Online Land Registry
Hi,
Thank you for your feedback. We would like to clarify that Online Land Registry is an independent service and is not affiliated with HM Land Registry. We aim to provide customers with clear information about our services so they can make informed decisions when placing an order.
We’re sorry if this distinction was not clear during your experience and appreciate you taking the time to share your concerns.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Sent the wrong documents
Sent the wrong documents and when I rang up about it the person was unhelpful.
You are charging me something I did not ask for which is fraud
24 September 2026
Unprompted review
Purchased the deeds for 17 Camden…
Purchased the deeds for 17 Camden Square two weeks ago but they have never arrived at my new home address which is: Stable North, Bursledon, SO21 8DL. It would be nice if they came by GPO or by courier or, by email to ; Hugh Lake 075 6565 0149
24Sept 2026
10 September 2026
Unprompted review
Name change on property deeds
I contacted Land Registry to start the process of changing the name on my parents' property deeds. The representative was pleasant and very helpful and completed the online form with ease. My overall experience with Land Registry was very positive.
23 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Ann,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Excellent service
Excellent service. Simple to use and very fast results
23 September 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
So quick and easy to follow
So quick and easy to follow , received documents within a day . Excellent
21 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Pat,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
The docs don’t arrive in time when you pay the extra
I ordered the documents required , paid a premium for delivery by email within 12 hours and still have t received anything nearly 24 hours later . Think this is a scam
19 September 2026
Unprompted review
Great help
Immediate constructive and helpful reponse. Why don't you have a reduced fee for those on low incomes?
18 September 2026
Unprompted review
Reply from Online Land Registry
Good morning Ian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Incomplete Order
I received the Official copy Title but not the Plan - still mot received despite second request
14 September 2026
Unprompted review
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