Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more
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Review summary
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I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more
Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.
Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service
Company details
- Online Prescription Medication Vendor
- Women's Health Clinic
- Online Pharmacy
- Pharmacy
- Travel Clinic
- Weight Loss Service
About LloydsPharmacy Online Doctor
Written by the company
LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups.
As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments
Contact info
50 – 54 Wigmore Street, W1U 2AU, London, United Kingdom
- 020 7989 9888
- support@lloydsonlinedoctor.com
- onlinedoctor.lloydspharmacy.com
4.3
Excellent
16K reviews
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Consultation precise and professional.
Consultation precise and professional.
1 May 2026
Unprompted review
Service as it should be
The service was easy to navigate, choosing a treatment was straightforward. The period from making a choice to getting approval was very quick. The delivery happened quickly, so overall a good experience.
28 April 2026
Unprompted review
Excellent service and consultation.
28 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid for next day delivery on Monday…
I paid for next day delivery on Monday and it is Thursday and still hasn’t been delivered to felmores post office which is due to close for the last time on Friday 1st May .
28 April 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear David,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
6 weeks to wait for a appointment from…
6 weeks to wait for a appointment from the NHS, this was a much simpler and quicker process.
17 April 2026
Unprompted review
Simple consultation and super quick delivery
The online consultation was extremely easy to navigate and the delivery was next day. I cannot fault Lloyds Pharmacy, I have not used them before but certainly will again!
24 April 2026
Unprompted review
Absolutely terrible didn’t realize you…
Absolutely terrible didn’t realize you can get this for free in the pharmacy, but Lloyd’s failed to tell me this and charge me £30 instead
20 April 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Customer,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Really great service followed by a very…
Really great service followed by a very quick delivery
18/04/2026
18 April 2026
Unprompted review
Quick, Through and Efficient
Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service
18 April 2026
Unprompted review
The experience was managed well
The experience was managed well the questionnaire was through and acted on well by the online Dr's, contacting me for further clarification before issuing the medication. Have used in the passed and would again with my recommendation.
10 April 2026
Unprompted review
The online consultation was very easy…
The online consultation was very easy just answer a few straight forward questions and then your good to go place your order.
11 April 2026
Unprompted review
All very easy was follow and reorder
All very easy was follow and reorder
11 April 2026
Unprompted review
The consultation was ok, not the rest..
The consultation part was fine, but the parcel was sent to the wrong address. I spent an hour on the phone, only to be forwarded to a different company who had no idea what I was talking about. I had to ring back, was on hold again for 30 minutes, and was told I would get a call back from a specialised team. 3 days later, not a word. I had to travel to the address myself, and recover the item. I also emailed and never received a reply. One of the worst pieces of costumer service have ever received. I also had a nightmare using the phone service. I kept trying option 4, but it kept asking me to start again. I had to choose a different option than I needed.
7 April 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear James,
We are very sorry to hear that you haven’t had a good experience using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
Furthermore, we have sent you a message on your patient account regarding your order and how to proceed.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Easy to contact
Simple process to contact and ask a question, and a quick reply regarding delivery while I am away from home.
8 April 2026
Unprompted review
Speedy service, always reliable
LloydsPharmacy is always super easy to use with quick consultation and speedy delivery. I've been using them for years because they're so efficient!
8 April 2026
Unprompted review
Poor service
Poor service. Not delivered as advertised on next day delivery. Medication ordered 31/3/26 and was meant to be next day delivery, order received 4/4/26. delay in medication being administered, took 3 days for request to be looked into.
4 April 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Jane,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
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