A very helpful team who respond quickly, even in evenings & Bank Holidays. No query seems an issue so far but it’s only my 2nd prescription. Prescription sent to local quickly, seems an efficient se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple use of online ordering to local store. Would have rated 5 stars had it not been for the collection experience, my mobile contact wasn't passes over so I waited a week and then went into the s... See more
Company replied
Very easy to complete the on line form and quick with the acceptance However, this is let down with the time it took to actually pick up the prescription from the Boots chemist of 7 days. I am hopin... See more
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Tried other sites, but didn't bur from them . None others asked enough health question which made me feel uneasy. Boots online asked more in depth health questions. The only downside side to the sit... See more
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Company details
About Boots Online Doctor
Written by the company
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Contact info
United Kingdom
- onlinedoctor.boots.com
Convenient care without the hassle
4.4
Excellent
5K reviews
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Very easy to use this service and…
Very easy to use this service and prompt at replying....
19 April 2026
Reply from Boots Online Doctor
Thanks for taking the time to leave a review, Chanda! We’re glad to hear you found the service easy to use and that our responses were prompt. Your feedback is much appreciated, and we’ll keep working to maintain a smooth and reliable experience for you. Thanks for choosing Boots Online Doctor! 😊
I got what I ordered without any hassle.
22 April 2026
Reply from Boots Online Doctor
Thank you for your message, Cjenkins! We’re really pleased to hear everything went smoothly and you received your order without any hassle. Thanks for choosing Boots Online Doctor! 😊
Happy customer
Got a quick response very professional service, would definitely recommend.
22 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Mr Saxton! We’re really pleased to hear you found the service quick and professional, and we appreciate your recommendation. Thanks for choosing Boots Online Doctor! 😊
Fairly quick responses although an…
Fairly quick responses although an error occurred on processing a payment which was taken twice for same product.
When I informed Boots it was corrected but I now have to wait 5-10’days for return of monies which is not acceptable. It was a Boots error,
therefore, monies should have been returned instantly.
19 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Sam.
We’re pleased to hear you found the response times fairly quick, but we’re sorry about the error with the duplicate payment and the inconvenience this has caused. We understand your frustration regarding the refund timeframe, however in some cases refunds can take a few working days to fully process once raised.
We appreciate you bringing this to our attention and are glad it has now been corrected. Thanks for choosing Boots Online Doctor! 😊
Reply from Boots Online Doctor
Thank you for your feedback, Marinez!
We’re really pleased to hear you found the service quick and attentive. Thanks for choosing Boots Online Doctor! 😊
Very good and once I had a question it…
Very good and once I had a question it was dealt with very efficiently
22 April 2026
Reply from Boots Online Doctor
Thank you, Jo!
We’re really pleased to hear you found the service efficient and that your query was dealt with quickly. Thanks for choosing Boots Online Doctor! 😊
Two weeks using the prescription for my…
Two weeks using the prescription for my acne and it's already showing results. Wish I had done this earlier
18 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Yeukai!
We’re really pleased to hear you’re already seeing improvements and that the treatment is working well for you. We appreciate you sharing your experience.
Thanks for choosing Boots Online Doctor! 😊
Helpful and kind
When I have called up I spoken to a few doctors and all were very helpful gave me advice on how to reorder medication of my mobile as I’m not ok with using mobiles also helpful when asking medical advice
21 April 2026
Reply from Boots Online Doctor
We're happy to hear that the doctors were helpful and provided the advice you needed. Thank you for sharing your experience with us; we appreciate your feedback.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
Thank you for your feedback. We’re glad to hear you had a good experience with our service and appreciate you taking the time to share this.
Thank you for using Boots Online Doctor!
safe and professional
It felt very safe and professional and a speedy turnaround for my prescription to be collected.
18 April 2026
Reply from Boots Online Doctor
We appreciate your feedback Louise! We're happy to hear that you felt safe and that you had a professional experience with a speedy prescription turnaround.
Thank you for using Boots Online Doctor!
Good experience overall
Good experience overall
Just wish UK pharmacies didn't lag behind US pharmacies concerning meds that can be purchased OTC
Antihistamine eye drops like Olopatadine and Ketotifen should be available just as Claritine and Fexofenadine are available for OTC purchase. It's 2026.
21 April 2026
Reply from Boots Online Doctor
We appreciate your feedback and are glad you had a good experience. We acknowledge your comments about the availability of certain medications.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your feedback! We’re sorry to hear about your experience and apologise for the wait you encountered. We understand how frustrating delays can be. To help avoid this, we do advise patients to wait until they receive a text notification confirming that their medication is ready for collection before coming into the pharmacy. This helps minimise waiting times in-store.
Very easy to order
Very easy to order, updated every step of the way with collection details. First time using and will use again
18 April 2026
Reply from Boots Online Doctor
We're happy to hear the ordering process was easy and you were updated throughout. It's great to know you'll use our service again.
Thank you for using Boots Online Doctor!
On line GP help if needed is very…
On line GP help if needed is very comforting and helpful, so far I haven’t used that but it’s a great way of getting help when needed
Thank you
21 April 2026
Reply from Boots Online Doctor
Thank you for your positive feedback Deborah! We're happy to hear that our online GP service offers you reassurance. It's great to know you feel supported, even without using the service yet.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We are happy to hear that you had a great experience. Thank you for your recommendation Terry; we appreciate it!
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your feedback Linda and are glad the website was easy to use and comprehensive.
Thanks for choosing Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your positive feedback. We're so glad your messages were answered promptly and were very thorough for you!
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your feedback Nas! We're so happy the service was easy to use and that you experienced no issues.
Thank you for using Boots Online Doctor!
Quick and very easy to fillow
21 April 2026
Reply from Boots Online Doctor
We're happy our service was quick and easy for you to complete. Thank you for your positive feedback Carol; we appreciate it greatly!
Thank you for using Boots Online Doctor!
Excellent Communication and Guidance Thx
21 April 2026
Reply from Boots Online Doctor
Thank you for your positive feedback! We're pleased you found our communication and guidance excellent.
Thank you for using Boots Online Doctor!
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