These doctors are amazing! They always give great advice &their service is 5 stars! ⭐️ They always handle conversations with care! The delivery’s are always within the 2 day time frame! & there is... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I placed an order with Asda Online Pharmacy last week. When there was a slight issue with my delivery, Sarah F helped me out in a matter of minutes and sent my medication to a click and collect locati... See more
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I have had a good experience so far with Asda Online Doctors. Although the questions I have asked have not required the assistance of a doctor. I am contacted regularly to order more medication, bu... See more
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I have been using Asda Online Doctors for appox. a year, and have found them to offer a very good service. I recently had problems with my delivery, which resulted in a delay in my order. However... See more
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Company details
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Medication was ordered and delivered…
Medication was ordered and delivered within 24 hours. Great service.
9 September 2026
Reply from Asda Online Doctor
Dear Janet,
Thank you for the review.
We’re delighted to hear that your request was ordered and delivered within 24 hours and that you were pleased with the service.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent delivery service
Excellent delivery service. Very competitive prices and loads of helpful information. Would highly recommend
9 September 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re delighted to hear that you were so happy with the delivery service and found our prices competitive.
It’s also great to know that you found the information we provide helpful, as we want our patients to feel informed and confident throughout their experience with us.
We really appreciate your recommendation and the time you’ve taken to share your experience.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Always a Good Experience.
Quick, Easy and efficient ordering. Communications are always courteous & to the point. The delivery service is quick with great communication & tracking. All in all, a pleasure to deal with ASDA for these services.
4 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Douglas,
Thank you for taking the time to leave a review.
We’re delighted to hear that you found the ordering process quick, easy and efficient and that our communication has always been courteous and clear.
It’s equally lovely to know that you’ve been happy with the delivery service, including the speed, communication and tracking.
We always want the whole experience to feel straightforward and reliable from placing your request through to delivery, so it’s wonderful to hear that you find us such a pleasure to deal with.
Thank you once again for sharing your experience.
Kind regards,
Shontae
Senior Patient Care Advisor
I’ve been trying to get hold of a…
I’ve been trying to get hold of a parcel that was delivered & taking back but unable to organise a redelivery. Can someone advise me please
9 September 2026
Reply from Asda Online Doctor
Dear Marie,
Thank you for your review.
I am sorry to learn that you were unsatisfied with our service and that you have not received your request yet.
I can confirm your request is in the process of being returned back to our central dispensing pharmacy.
We have also messaged you in your account with some further information.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards
Shontae
Senior Patient Care Advisor
Quick
Quick
Good communication
Fast service
A bit tricky to use when going online to first order
9 September 2026
Reply from Asda Online Doctor
Dear Jane,
Thank you for sharing your experience.
It’s great to hear that you were happy with the quick service, communication and fast delivery.
We’re sorry that you found getting started with your first online request a little difficult, as we always want the process to feel as simple and straightforward as possible.
We really appreciate you sharing your experience and we are pleased that you are happy with the overall service.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re delighted to hear that you’ve been happy with the communication and our rapid delivery.
Kind regards,
Shontae
Senior Patient Care Advisor
Deals with email enquiry promptly .
9 September 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that your email enquiry was dealt with promptly.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent
Excellent
Luis was polite, helpful, understanding and resolved my issue with my order.
9 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Michelle,
Thank you for taking the time to share your experience and leave an amazing review.
We’re delighted to hear that Luis was so helpful and understanding and was able to get your issue resolved.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Always had a super fast reliable…
Always had a super fast reliable service.
Advice on hand whenever needed.
Very competitively priced as well
9 September 2026
Reply from Asda Online Doctor
Dear Tracy,
Thank you for the review.
We’re so pleased to hear that you’ve always found our service to be quick and reliable, while also knowing that helpful advice is there whenever you need it.
Providing a smooth service is important to us, but we also want our patients to feel supported and confident along the way, so it’s lovely to know we’ve achieved that for you.
We’re equally pleased that you’ve found our prices competitive, as we strive to offer a service that combines convenience, support and good value.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Sam,
Thank you for the review.
We’re really pleased to hear you were happy with the speed of our service.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re delighted to hear that your request was approved on the same day and arrived the following day.
We know how important it is for the process to be quick and straightforward, so it’s great to hear that you found everything easy to use from start to finish.
Kind regards,
Shontae
Senior Patient Care Advisor
Vethan was extremely helpful
Vethan was extremely helpful. We were travelling abroad and needed some medication to arrive ahead of flight. He made it possible!!!
9 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Chris,
Thank you for taking the time to leave a lovely review.
We’re delighted to hear that Vethan was able to help and make sure your request arrived in time before your flight.
We completely understand how important it was to have everything sorted before travelling abroad, so it’s fantastic to know that Vethan went the extra mile to help make this possible.
We’ll be sure to pass your kind words on to him, as we know he’ll be really pleased to hear how much his support meant to you.
We hope you have a wonderful trip and safe travels!
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Avoid at all costs
placed an order that was knocked back due to a kidney issue so asked for a refund they agreed and a couple of weeks on NO refund no customer service and they are useless avoid avoid avoid , I shall have to resort to the county court to recover my money.
9 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Patient,
Thank you for your review.
I am sorry to hear that you are unsatisfied with our service and that you have not received your refund yet.
From checking your account, I can see that your request has been cancelled.
As your request was refused by the doctor, it wasn't charged. The payment was only pre-authorised and should be released back to your bank account within a few days.
I can see that our team has reached out to you via your patient account with further information.
Once again I would like to apologise for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact our Patient Care Team.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the wonderful review.
We’re really pleased to hear that you found our service prompt and efficient.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Lynsey,
Thank you for the review.
We’re delighted to hear that you had an excellent experience with our service.
Kind regards,
Shontae
Senior Patient Care Advisor
Great fast delivery
Great fast delivery
Straight forward checking systems pictures etc.
First class ASDA keep it up
5 September 2026
Reply from Asda Online Doctor
Dear Alistair,
Thank you for taking the time to leave a lovely review.
We’re delighted to hear that you were impressed with the fast delivery and found the checking process, including providing your pictures, straightforward and easy to complete.
We know how important it is for the process to feel simple and hassle-free while still making sure the appropriate checks are carried out, so it’s great to know you had such a positive experience.
Your “first class” comments really mean a lot to the team.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5-star review.
We’re really pleased to hear that you found the service very good and straightforward.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Susan,
Thank you for the review.
We’re really pleased to hear that you received prompt feedback and helpful advice from our team.
Kind regards,
Shontae
Senior Patient Care Advisor
I was very pleased with my initial …
I was very pleased with my initial weightless 14 lbs, but since then I've stayed the same, even though the dose has increased
7 September 2026
Reply from Asda Online Doctor
Dear Gillian,
Thank you for the review.
We’re pleased to hear that you were happy with your initial 14 lb weight loss.
Additionally, I'm sorry to hear that your request was not effective. Unfortunately, I cannot advise in regards to any medical queries but if you need further help from a doctor, please feel free to message them directly in your account on our website and they'll be able to advise further.
I apologise for any inconvenience caused.
Kind regards,
Shontae
Senior Patient Care Advisor
Jorge was polite and professional…
Jorge was polite and professional throughout the call. He was persistent in trying to resolve a delivery / admin issue and I felt confident he would follow it up after the call to resolve. He delivered good customer service, hoping to resolve this week 🤞
8 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Lizzie,
Thank you for taking the time to leave a lovely review.
We’re really pleased to hear that Jorge was polite, professional and persistent in helping you with your delivery and admin issue.
It’s great to know that he gave you confidence that he would continue to follow things up after the call and work towards getting everything resolved.
We understand how frustrating it can be when an issue with a delivery or administration takes longer than expected, so we truly appreciate your patience while this is being looked into.
We’ll make sure your kind feedback is passed on to Jorge, and we hope everything is fully resolved for you very soon.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
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