Online Carpets Reviews 

6,660
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,817 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing, often noting significant savings compared to other retailers. Many people are highly satisfied with the product quality, describing the carpets and flooring as great, beautiful, and durable. The ordering process is frequently highlighted as easy and straightforward, with quick sample delivery and clear communication. Reviewers also commend the fast and efficient delivery service, often mentioning helpful and professional drivers who arrive on time. However, some customers noted issues with delivery, such as being expected to help unload heavy items or experiencing missed and rescheduled deliveries. A few other people also felt that there were problems with product accuracy, including receiving the wrong size or quality not meeting expectations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Product

Users describe positive interactions with product, often praising the great quality and luxurious feel of... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the great quality of carpets... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and great value pricing... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price and service. I had to postpone the delivery as I just got out of hospital and couldn’t help the driver unload. The staff totally understood and were really helpful, when their driver arriv... See more

Rated 5 out of 5 stars

The website was easy to navigate and I’m in my 60’s lol. I ordered the sample and it came through on time the sample was perfect, so I ordered the carpet. The delivery was on time and the la... See more

Rated 5 out of 5 stars

We went to the usual high street stores for carpet, but pricing and lack of transparency made us look elsewhere. We also went to a local John Lewis concession who were equally poor. We ordered online... See more

Rated 5 out of 5 stars

Great value, easy to order online. Firm delivery date provided and arrived exactly as stated. Very helpful delivery driver. All in all, a first class experience from order to delivery. Many thanks, wi... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 98% of negative reviews

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4.7

All reviews

(6,660)

1,795 reviews in the last 12 months

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Rated 3 out of 5 stars

Shortfall in the length of the vinyl delivered

My order of sheet vinyl from Online Carpet was delivered on the date and within the time specified. I'm very grateful to the delivery man for carrying the vinyl into the block of flat and placing it on the ground floor.
After getting help to carry the vinyl up narrow stairs to my second floor flat with great difficulty, I discovered that the vinyl length was slightly below what I ordered.  I informed Online Carpet of the shortfall in the vinyl length.
The company apologised and offered to collect and replace the vinyl. I declined the offer because I didn't want to go through the hassle of getting the vinyl to the ground floor for collection and getting the replacement up to my flat. Furthermore the shortfall in the vinyl length was within the wastage allowance.
I thank Online Carpet for delivering my order quickly and within the time stated, and for offering a solution to the shortfall in the length of the vinyl delivered.
T. Wilson

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing price & quality

Apart from the delivery mix up (not completely their fault) & having to wait another week for delivery, i an really pleased with my flooring. Its great quality & the price was amazing. I intend on carpeting my living room later in the year & will definitely be using this company again. Highly recommended

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful.

Awful.
Not fit for purpose, adhesive was crap and lifted. The quality is shocking. Fighting for my money back and they are refusing. Do not waste your money with them!!

7 June 2026
Unprompted review
Online Carpets logo

Reply from Online Carpets

Hello,

Thank you for taking the time to share your feedback, and we're sorry to hear that you are dissatisfied.

Our review indicates that the installation method and materials used were not fully aligned with the product requirements for this type and size of installation.

We are always available to support customers before purchase to help ensure they select the most suitable products for their needs, and our team is happy to advise on any specific requirements before ordering.

We appreciate that this may be disappointing, and we understand the frustration caused.

We remain available should you wish to discuss this further or reconsider the goodwill resolution our team has previously offered.

Kind regards
Richard
Online Carpets

Rated 5 out of 5 stars

Great service

Great service, no restrictions on the number of samples ordered and when finding the most suitable product ordering was easy. Built in measurement function to help sizing and the delivery was made in super quick time. Driver even assisted positioning the carpet and underlay inside. Would highly recommend you for the full package Service ✅ Quality ✅ Price ✅ will use again. Thankyou 😊

21 May 2026
Unprompted review
Rated 5 out of 5 stars

very happy with purchase!

The website had many options at very good price. very happy with colour, quality and price.
recommend this company. delivery was quick and they communicated throughout the process.
will definitely use again!

13 June 2026
Unprompted review
Rated 3 out of 5 stars

Health and safety training

Great price and speedy service but the company let them self's down on Delivery sending one man to lift a 71 kilo 4mtr x 6.1 m carpet into a pensioners awkward property, maybe some health an safety training on weights wouldn't go a miss at management level.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service

Very satisfied with the service, had a little issue with my order but the support team went extra mile to resolve it, I will definitely buy from you again as the service and support was absolutely amazing quick and professional.

Thank you

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality goods and service

Easy to use website, samples were great for checking quality and colour. Delivery was smooth and hassle free. Have bought a couple of times from here and would use again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Very easy site to navigate around, easy to process order, quality is item very good, arrived promptly.. Will definitely use this company again. 5⭐️ from me

16 May 2026
Unprompted review

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