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Online Carpets Reviews 

6,688
•
TrustScore 4.5 out of 5

4.7

Carpet Store
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Review summary

Created with AI, based on recent reviews

Considering 1,803 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding the flooring and carpets to be of high standard and great value for money. Many people appreciate the competitive prices, often noting them as significantly cheaper than other retailers. The ordering process is generally described as easy and straightforward, with prompt and efficient delivery services frequently highlighted. However, some customers also noted specific issues. A few people experienced delivery delays or mix-ups, and some were dissatisfied with the kerbside delivery policy, requiring them to assist drivers with unloading heavy items. Additionally, some reviewers reported receiving products that were damaged or not up to standard upon arrival, and a small number mentioned issues with order resolution or incorrect advice regarding quantities.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising its efficiency, punctuality,... See more

Product

Consumers generally express satisfaction with the product quality, often describing carpets as gorgeous,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Price

Users describe positive interactions with price, consistently highlighting that the prices are competitive... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience buying online made me very nervous,never done it before ,had my son supervising me. The vinyl flooring i purchased was of good quality .No delivery sat / sun made it nearly a w... See more

Rated 5 out of 5 stars

Great price and service. I had to postpone the delivery as I just got out of hospital and couldn’t help the driver unload. The staff totally understood and were really helpful, when their driver arriv... See more

Rated 5 out of 5 stars

Impressed with Online Carpets, price was much cheaper than Tapi even once I’d found and paid a local fitter. Delivery was in a good time and items arrived in good condition and correct. Special sh... See more

Rated 5 out of 5 stars

Great value, easy to order online. Firm delivery date provided and arrived exactly as stated. Very helpful delivery driver. All in all, a first class experience from order to delivery. Many thanks, wi... See more

Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(6,688)

1,685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very satisfied with the service

Very satisfied with the service, had a little issue with my order but the support team went extra mile to resolve it, I will definitely buy from you again as the service and support was absolutely amazing quick and professional.

Thank you

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality goods and service

Easy to use website, samples were great for checking quality and colour. Delivery was smooth and hassle free. Have bought a couple of times from here and would use again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Very easy site to navigate around, easy to process order, quality is item very good, arrived promptly.. Will definitely use this company again. 5⭐️ from me

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Faultless experience

Faultless experience, I have ordered vinyl twice, great quality and value for money. Delivered on time on each occasion.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely carpets at half the price of Tapi…

Really recommend this company.
We needed 3 bedrooms re carpeted and our quote from Tapi carpets was just over £2000 all in.
We ordered carpets and underlay from this company for around £700. We paid extra for named day delivery and they came right on time.
Lovely quality carpets- especially the cream wool one 😍🐑. We paid a local fitter £300 to lay the carpets so all in all this was half the price. Hugely recommend.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Lino for a weird reason

I purchased Lino for a weird reason, no bathroom or kitchen makeover but a garden decking revamp!! Our composite decking after two years became very sun bleached and ropy!!! And they we had a brain wave, we would paint it with composite paint!!! What a waste of time the paint flaked in a short space of time. So!!! Let’s do Lino!!!! And here we are, we have never laid Lino, just measured! Rolled out and took of the old capping cut it with our sharp knife and put the capping back on!!! Honestly this Lino is amazing! Easy to cut BUT good quality for your kitchen or bathroom or hallway or anywhere you need. But an idea for a garden!!!! YES
To be honest the delivery charge is a little steep but not the fault of the company. However just weigh up this for your local store and you are still getting a bargain. I would love to upload photos of my project but I cannot figure out how to. However the results are amazing!!!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Carpet very fair price very good…

Carpet very fair price very good ,delivery crap on the 3 rd carpet we had.They left it out in the rain, my wife and I both 78yrs ,had to get it inside ourselves. The driver sent us a text to sign before he got here,knowing he was going to drop the carpet in the rain and run, not online carpets fault though, shame .

12 June 2026
Unprompted review

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