Great experience for a custom ergonomic chair. I wanted to specifically call out Callum who delivered and installed the chair. These days it's rare to get such genuine customer care from someone frien... See more
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Very impressed with this company. Having broken our height adjustable desk and not knowing where it was purchased from many years ago, I reached out to anyone I thought may be able to help. They came... See more
Ross is an absolute legend. I had a chair fitting with him today and he's absolutely phenomenal. I left feeling like I understood the chair perfectly, felt empowered and really really happy. Ross is s... See more
My ergonomic chair was taken apart as I moved home from university and Jess was a great help. She contacted the manufacturers was clear on what I needed to do and what my options were. Within 2 days (... See more
Company details
Written by the company
We are one of the biggest sellers of electric standing desks, ergonomic chairs, ergonomic accessories and assistive technology in the UK.
Contact info
Unit 18, Ellough Industrial Estate, NR34 7TD, Beccles, United Kingdom
- 01502 715400
- matt@online-ergonomics.co.uk
- online-ergonomics.co.uk
4.3
Excellent
59 reviews
No recent history of asking for reviews
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I am delighted with the equipment…but aspects of the service could be improved.
I am delighted with the equipment delivered, but a couple of issues could have been handled better:
1. Having placed the order I had to wait for weeks until I had any idea when the items would be delivered. And that was only I made contact with you, and that information was inaccurate (it took quite a bit longer than you said it would). I would have expected some estimate as to how long delivery would take before I placed the order...
2. When I received the sit-stand desk, it took a couple of hours to assemble the frame on my own (the instructions said there should be 2 people to do it), and there was no instructions as to how best to fix the desk surface to the frame, nor the rear cable tray. Plus the first words almost in the frame assembly instructions said that the equipment was NOT suitable for home use and should only be used in an office! This despite the order being recommended knowing that it was for home use. You should in my view make clear when ordering that 2 people are required for assembly, provide instructions for the entire desk and not just the frame, and edit out the comments about not suitable for home use (or stop selling this equipment for that purpose).
16 November 2020
Reply from OE Group Ltd
Hi Barry,
Firstly I am glad that you are happy with the equipment.
I would like to apologise for the the customer service issue, we should have contacted you sooner to advise of the leadtime.
I have spoke to the desk manufacture and the instructions are standard issue as most of their desks are sold into the work place.
They have advised that there is no reason why the desks are not suitable for home use and they will rectify this on the new instructions.
Very efficient
Very efficient, all the equipment was really good and is making a big difference!
26 October 2020
Reply from OE Group Ltd
Hi Cindy, Thank you for the good review, glad to hear that the equipment is working well for you
Very helpful staff throughout the…
Very helpful staff throughout the ordering and delivery process
24 October 2020
Reply from OE Group Ltd
Thank you for this great feedback, if we can help again please let us know
Highly recommended
Great prices, great customer service and my chair arrived earlier than i was expecting. Very pleased.
24 October 2020
Reply from OE Group Ltd
Hi Peter,
Thank you for this positive feedback, great to hear we have been able to help.
Great feedback and friendly staff
Great feedback and friendly staff. The assessment report was submitted very thorough with good recommendations.
19 October 2020
Reply from OE Group Ltd
Hi Vanessa,
Thank you for the great feedback and that you had a good experience working with us
Excellent service
Excellent service. I sent an enquiry about the deliver date and asked if I could have it by a certain date. I got an immediate reply with a date but it came a week earlier than expected to make sure I had it on time.
10 October 2020
Reply from OE Group Ltd
Thank you for this positive feedback, Glad we could help
Arrived in perfect condition
Arrived in perfect condition. Easy to assemble and ideal for what we want.
Customer services responded quickly to a query.
9 September 2020
Unprompted review
Reply from OE Group Ltd
Thank you for the review, glad to hear that you are happy with the product and service.
Great service from start to finish.
Great service from start to finish.
2 times in a row
28 July 2020
Unprompted review
Reply from OE Group Ltd
Hi Neil,
Thank you for the great review, always a pleasure working with you.
Regards
Online Ergonomics
Excellent product but rather a long…
Excellent product but rather a long wait for delivery!
19 July 2020
Unprompted review
Reply from OE Group Ltd
Hi Alison,
Really glad that you are happy with the product,
Sorry about the delay in getting it to you
Great company and product
Great company and product, delivered quickly and hassle free, thank you!
12 June 2020
Unprompted review
Reply from OE Group Ltd
Hi Bernadette,
Thank you for this positive feedback, great to hear we have been able to help.
Reply from OE Group Ltd
Hi Ian,
Thank you for the good review
Fantastic advice
Fantastic advice, amazing products and fast delivery. I will continue to use online ergonomics and recommend others to also. Great work keep it up!!!!
9 May 2020
Unprompted review
Reply from OE Group Ltd
Thank you for this great feedback Brooke, and for the recommendation, we look forward to working with you again soon.
Excellent service
Quick and honest feedback on technical queries I had on the Oyster Mouse, which I then bought from them. Processing and delivery was as promised. Highly recommended place to purchase ergonomic equipment/ accessories.
7 May 2020
Unprompted review
Reply from OE Group Ltd
Thank you for this Fantastic review, great to hear the service was as promised and also that you would highly recommend us.
Excellent service and I am very happy…
Excellent service and I am very happy with my new chair
6 May 2020
Unprompted review
Reply from OE Group Ltd
Hi Chad, Thank you for the review, glad to hear that the chair is working well for you
As usual Mathew was very courteous and…
As usual Mathew was very courteous and provided the correct equipment to work remotely during the Pandemic.
6 May 2020
Unprompted review
Reply from OE Group Ltd
Thank you for this positive feedback, great to hear we have been able to help you with remote working.
Fault quickly resolved
I had a fault with a piece of equipment and they sorted it immediately, and new item arrived within 5 days.
6 May 2020
Unprompted review
Reply from OE Group Ltd
Hi Niki, so pleased to we were able to resolve this quickly for you, thank you for your feedback.
They were very helpful and when the…
They were very helpful and when the supplier forgot to include a piece, it was quickly sent. I would surely use them again.
6 May 2020
Unprompted review
Reply from OE Group Ltd
Hi Tom, delighted to hear we were able to help you with the forgotten piece, we look forward to working with you again.
Fast and efficient service
Fast and efficient service. Very helpful and undertanding when I couldn't take delivery of my new chair because of the COVID-19 lockdown.
6 May 2020
Unprompted review
Reply from OE Group Ltd
Hi Adrian, pleased to hear we have been able to help at this challenging time.
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