OnFlooring Reviews 517

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I placed an order of 18 boxes of laminate planks. The ordering process was easy, and my shipment expectations were managed well. Three of the boxes on the delivered pallet were damaged. I contacted c... See more

Rated 5 out of 5 stars

Ordered slimtrim and it matched my Coretec floors perfectly!!! The product was also much more affordable than what I could order locally!

Rated 5 out of 5 stars

Exact product in stock, shipped fast, and at a reasonable price. Packaging was also great for a large and breakable transition strip (8 feet by 2 inches). Arrived in perfect condition. Good email c... See more

Rated 5 out of 5 stars

Unfortunately there was a serious breach in the company…. I understand completely. I felt so fortunate the small delivery truck made it to me ! The delivery man was so helpful! I love the flooring,... See more

Company details

  1. Flooring Store

Written by the company

Since 2012, OnFlooring makes online flooring shopping easy & honest. Premium floating floors from Mohawk, Forbo, Pergo + more trusted brands. No high-pressure sales, just competitive prices with automatic volume discounts. DIY-friendly click-together flooring with Uniclic system. Nationwide delivery via advanced logistics. AccuQuote cart includes all project essentials: flooring, underlayment, transitions & accessories in one streamlined purchase. Plus we offer over 30,000 transition molding strips and trims that are custom-made and precisely color-coordinated to match most major flooring brands, such as Karndean, Mannington, Armstrong, Mohawk, Shaw, COREtec, Happy Feet, Forbo, Southwind, and more. Our trim selection includes end caps, t-moldings, stair noses, treads, and returns, quarter rounds, reducers, and multi-function options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

517 reviews

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Rated 3 out of 5 stars

Good floor but several damaged pieces

The floor is good quality and works really well. One issue I’ve had is opening a box to find several of the planks damaged with broken corners and a few with a blue powder like substance that is stained on them. Thankfully it’s only been a couple boxes that are affected but still not ideal as I can’t use those planks for my floor.

10 September 2024
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Reply from OnFlooring

Hi Lewis, please send an email to cs@onflooring.com with a few images of the blue substance and we will refund you the 2 boxes.

Rated 5 out of 5 stars

Was easy to order

Was easy to order. Like the 8ft transitions. Nice to have other color options with samples of all colors. Getting here was fairly quick

12 July 2024
Rated 5 out of 5 stars

Making a large purchase (4000 sq ft of…

Making a large purchase (4000 sq ft of laminate) online with a company you have never heard of before can be very challenging. My experience with Marc at Onflooring was superb. First, their web site is very clear and provides the final price with all volume discounts upfront. No "give us your contact information and we will give you a quote". The site recommends many related accessories designed for the flooring you are purchasing. Very helpful. The price was significantly better than the best local price I received from local vendors. Marc was a pleasure to work with. He is extremely knowledgeable and gave me valuable insights on the project upfront. Product arrived in perfect condition on the dates promised. Super responsive by email and extremely fair in all of their dealings. I would highly recommend Marc and OnFlooring.

26 June 2024
Unprompted review
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Reply from OnFlooring

Bruce, Thank you very much for your kind words. It was our pleasure to do business with you. --Marc

Rated 3 out of 5 stars

Good service, poor product.

Purchased Karndean flooring transition trim. Communication was great, came on time. Trim is colored paper wrapped around wood trim, and the color is no where close to the flooring I installed. I’ll probably try and paint it or buy trim from another manufacturer that’s close in color.

9 June 2024
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Reply from OnFlooring

Hi Jeff, We've sent you an email requesting images. The transition colors are based on digital scans of the flooring, so they should be close. If there is an error, we will fix it.

Rated 5 out of 5 stars

Great Customer Service

5 stars for prompt customer service at resolving a manufacturing issue. Even on a Sunday. I know how hard it is running a business these days. Definitely will use OnFlooring for my next project.

Thanks for your reply. I sent you via email the photos. There were two manufactured dates each with a different texture and a slightly different color.

The service and ordering process was great. I ordered 7 stair nose pieces. 5 were from one lot and the other 2 were from a different lot. They don’t match. Totally different look and texture. I had no choice but to use.

9 May 2024
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Reply from OnFlooring

Hi Richard, I'm sending you an email so you can provide some images. There should be no "lot differences" and it could be that 2 of the 7 got packed wrong at the warehouse. We will correct this for you.

Rated 5 out of 5 stars

The flooring shipped so fast

The flooring shipped so fast! It was in great condition and only one or two boards were not able to be used because of broken edging. The price was the best on the market by a significant amount. I'd buy from them again in a heartbeat.

9 May 2024
Rated 4 out of 5 stars

Nice Construction, poor color match

Screwed down the metal clips with truss head screws. Regular wood screws will deform the clip strips. Wet the molding with soapy water before attaching. Had to hit it hard with a rubber mallet. I think this will hold up well!! The T strips are black plastic with something like colored contact paper for the color and grain appearance. I have the Graffiti flooring. Apparently there are two Graffiti "colors" and I ordered the other color. Sad.

2 May 2024
Unprompted review
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Reply from OnFlooring

Hi. There are 2 different "Graffiti" colors on our website. "Mannington Graffiti Patina MAR101" and "Mannington Graffiti Skyline MAR100" . Is your flooring the MAR100?

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