One World Shop Reviews 

174
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is straightforward to navigate and makes placing orders very simple. People also appreciate the prompt delivery service and the great care taken with packaging to ensure goods arrive safely. Consumers often highlight the wide and unique range of fair trade products available. Reviewers consistently describe the staff as friendly, helpful, and always pleasant to deal with. Buyers are thoroughly impressed by the excellent value and overall quality of the items received. Many plan to continue supporting the business and purchasing more items in the future.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, expressing general satisfaction with rapid... See more

Order

Reviewers mention positive feedback about order, noting that the website is easy to use, items arrive... See more

Service

People report positive experiences with service, noting that staff members are lovely, friendly, and helpful... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive safely packed and exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, well packaged but without excess paper/cardboard and no plastic! Products are great too, have ordered several times. I did accidentally order 2 or a couple of things, but can easily... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the ordering is simple. Each time I order the parcel is delivered promptly and always exactly as I had been expecting. The goods have always been packed expertly and the... See more

Company replied

Rated 5 out of 5 stars

One World online shop is a joy. It provides a wide range of eclectic unique fair trade products that you would struggle to find anywhere else. Excellent value for money and efficient delivery. This i... See more

Company replied

Rated 5 out of 5 stars

One World shop is a box of delights - a diverse range of beautiful, useful and different products, all doing good for the planet and people. I ordered lots of things for our fairtrade stall and peop... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We Are Social Enterprise selling fairly traded, and sustainable products from around the world. Caring for people and planet


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(174)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as always

Great service as always. Olive oil restocked in cupboard and neighbour ready ahead of time with Easter Eggs for family!
Thanks again.

16 March 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Gotta have that olive oil - it's the best!
Thanks for posting a five star review
- Lorna

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery and well wrapped. Thank you Lorna for all your help when the scarf I initially wanted wasn't available. Very happy with the alternative scarf instead. Will definitely be shopping with you again. Would highly recommend 100%

27 February 2021
Unprompted review
One World Shop logo

Reply from One World Shop

You're very welcome, thank you for writing a lovely review!
- Lorna

Rated 5 out of 5 stars

Efficient service

Efficient service. I was informed that one item was out of stock almost immediately and a refund for that amount was made. The rest of the goods arrived speedily and well wrapped. I will be very happy to buy from the One World Shop again.

26 February 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for your support, Alison!
- Lorna

Rated 5 out of 5 stars

Excellent service.

I have bought,online, my rather hard to obtain incense sticks from this shop over the last three years or so.Communication is brilliant,delivery is prompt.Many thanks Lorna!

17 February 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving a nice review, John! They certainly are very popular, understandably so - I use them myself too.
- Lorna

Rated 5 out of 5 stars

Amazing service

Amazing service, great email support and delighted to get our favourite rice EVER and other needs.

9 February 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Kilombero rice is super popular for good reason! Glad we can provide it for you, it's delicious.
- Lorna

Rated 5 out of 5 stars

Love- 100% recommend (online and in store)

I love the One World Shop, beautiful fairtrade and vegan products at a fair price, lovely atmosphere and excellent customer service. I recently ordered online, my order was well-packaged and delivered promptly. Super happy with both items (loofah washing up sponge and some earrings). I would (and do) definitely recommend!

30 January 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for posting a lovely review and spreading the word for us :)
- Lorna

Rated 5 out of 5 stars

Bamboo socks

Dear Lorna, Excellent service and product. MOST impressed by recycled packaging and labels even stitched together with cotton. No plastic! Now a confirmed customer.

28 January 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Patricia! I love it when products come in with no plastic :)
- Lorna

Rated 5 out of 5 stars

Impressive range of fair trade goods

I was looking for a decent variety of fair trade Christmas gifts and was very impressed by the range and quality of items the One World Shop stock. Their online delivery service was prompt and efficient. I will definitely shop with them again.

9 January 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks so much Chris!
- Lorna

Rated 5 out of 5 stars

beautiful salt lamp and…

Ordered beautiful salt lamp and suncatcher- both perfect! They were delivered within days

6 January 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Deirdre - the salt lamps have such a beautiful light! Hope it warms your home :)
- Lorna

Rated 5 out of 5 stars

The one world shop is brilliant

The one world shop is brilliant - helpful phone call about the order and then it came by bike courier over New Year when the weather was pretty bad.
I would highly recommend the shop

6 January 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for posting a great review, Deirdre!
- Lorna

Rated 5 out of 5 stars

Great Service

I wanted a new diary for 2021 and one world were selling an already discounted amnesty international diary and notebook. Received today, ordered during the holidays so very pleased to receive before the start of the new year! will be using them again. Thanks

30 December 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for writing a lovely review Erica, I hope you get to use your diary to it's full potential this year!
- Lorna

Rated 5 out of 5 stars

Lovely items to buy

Lovely items to buy - all a bit different and doing a lot of good also.
I ordered online and everything arrived quickly and well wrapped.
A pleasure to do service with you.

21 December 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thank you for posting a five star review, Fiona.
- Lorna

Rated 5 out of 5 stars

What a lovely shop

What a lovely shop. My order came within a week, packed sustainably, and very lovely jewellery which was also beautifully presented. I will definitely be visiting again.

9 December 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving a nice review Tamsin! - Lorna

Rated 5 out of 5 stars

Great experience with the One World Shop Edinburhg

We recently used the One World Shop Edinburgh to click and collect some gifts and also to have other gifts delivered. We were impressed by the ease and speed of both contacts and also the selection and quality of gifts. The delivery was by bike! and shop really tries to offer sustainable products. The click and collect was safe re Covid and speedy. Highly recommend.

5 December 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving such a great review Jane. We're really excited with this new bike delivery service too - it's fab.
Cheers, Lorna

Rated 5 out of 5 stars

Great Service

Great Service! Ordered very early AM and heard later that day by phone what wasn't available and delivered the following day by a lovely gentleman who delivered by bike! Absolutely amazing service and all done with cheery chats!!! So needed these days!

2 December 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thank you for posting a wonderful review. I do enjoy cheery chats too :)
- Lorna

Rated 5 out of 5 stars

Excellent and prompt service

Excellent and prompt service. Very happy with goods purchased. Would use again.

24 November 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for posting a review, Christine. We appreciate it.
- Lorna

Rated 5 out of 5 stars

A wallet made from an Innertube!

I was absolutely delighted with my ethical, fairtrade Christmas shopping from the One World Shop, delivered to my door. I have beautiful and unusual decorations and practical and useful bags, socks and a wallet made from an Innertube! How's that for recycling! Thank you One World Shop I will definitely be ordering again soon.

23 November 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Aw thanks for posting a lovely review. The Cycle of Good range is amazing, so well made and doing so many brilliant things.
- Lorna

Rated 5 out of 5 stars

Happy

Lovely to be able to find some ethical Christmas inspiration! Very happy with my purchases and all arrived promptly and safely.

20 November 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Julia, we really appreciate you taking the time to post a review!
- Lorna

Rated 5 out of 5 stars

I love the One World Shop

I love the One World Shop and always shop there for presents for family and friends, especially for Christmas. This year I had to use their online shop and I am very impressed with it. It is easy to navigate and works well. My first order arrived within a few days. Other sites I tried were clunky and slow so I put in another order to One World. Cheers, you are super.

18 November 2020
Unprompted review
One World Shop logo

Reply from One World Shop

We think you're super Sophie!! Thanks for leaving some great feedback.
- Lorna

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