While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These guys are experts! Great selection of engineered wood flooring which you can view and definitely at great value. I honestly couldn’t rate them highly enough!

Rated 5 out of 5 stars

One Wood Floors were absolutely brilliant! From our first visit round the showroom with Paul, to Terry’s planning and communication updates. Then the incredible Boyko who installed our floor. We could... See more

Rated 5 out of 5 stars

Excellent service. Paul deserves ten stars. Pricing competitive; booked in quickly; Paul was extremely helpful and took clear pride in his work. He worked quickly and tidily, and was willing to pro... See more

Rated 4 out of 5 stars

Very good showroom, lots of different quality/price choices, friendly & knowledgeable sales staff. Installation was on time & high quality, but there was one slight misunderstanding over an edge trim... See more

Company replied

Company details

  1. Wood and Laminate Flooring Supplier
  2. Floor Refinishing Service
  3. Floor Sanding and Polishing Service
  4. Flooring Contractor
  5. Flooring Store
  6. Wood Supplier

Written by the company

Great value wood flooring supplied & fitted by One Wood Floors. View all the ranges at our showrooms in South London & Surrey


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

In Liquidation?

shop closed 11.25am Saturday, no notice on door, says on website open 9am to 1pm. No answer when you ring their number. Waste of time.

17 December 2022
Unprompted review
One Wood Floors logo

Reply from One Wood Floors

Hi Charles,
We are very sorry for the inconvenience caused by your wasted journey to our showroom on Saturday. It is however clearly stated on the front page of our website that we are now closed for Christmas holidays and will reopen on the 3rd January.

Please do come and see us in the new year if you still require any assistance.
Once again, we are very sorry for the inconvenience this has caused you.

Rated 5 out of 5 stars

Excellent!

We've used One Wood Floors before and we didn't hesitate to work with them again when it came to reflooring our entire house.
They are a friendly, highly efficient team and their workmanship is outstanding.
We are absolutely delighted with our new floors!

24 October 2022
Rated 5 out of 5 stars

Can recommend!

Paul did an excellent job laying the Ted Todd floor in my bedroom. It looks great and we have had no niggles since. Nice guy who clearly has tons of experience and can work around problems.

8 September 2022
Rated 3 out of 5 stars

Parquet flooring

Overall the work was good and I am pleased with the result however, there are a few snags which they have not come back to even look at despite being contacted 4 times and sent photos.

19 August 2022
Rated 5 out of 5 stars

Good product and service

Found the people in the dorking shop very helpful and the installation guys were quick and did a great job. Our herringbone floor looks lovely. Overall very happy with the service received.

19 August 2022
Rated 5 out of 5 stars

Excellent Fitter

The guy that fitted the floor was excellent.
He worked mostly on his own, was pleasant and super efficient. He did a good job.

17 August 2022
Rated 5 out of 5 stars

A pleasant and reliable business

Very helpful and knowledgeable sales staff pointed us on the right direction for the type of floor we needed in our remodelled kitchen. Delivery was on time, and at a convenient date, and we’ll-fitted despite COVID limitations and sickness. One small imperfection in fitting was resolved quickly. Would recommend this company for both its large range of quality flooring and its helpfulness.

12 May 2022
Rated 3 out of 5 stars

The delivery fitting and service were…

The delivery fitting and service were perfect but the Ted Todd product is awful and so cheap looking that I can’t wait to buy rugs to cover it all up .

3 February 2022
One Wood Floors logo

Reply from One Wood Floors

We are really sorry to hear that you don't like the floor, that you selected. It is one of our bestsellers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look