Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/ma... See more
Company replied
We have been using One Utility Bill over the last year and have found the service incredibly convenient. We are moving house soon, and thankfully, the process has been super easy thanks to Tim Mirsade... See more
Company replied
Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great cust... See more
Company replied
Company details
Written by the company
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Contact info
Media Exchange 5, 0191 622 0102, Coquet Street, United Kingdom
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake company with lying customer…
Fake company with lying customer support.
24 July 2026
Unprompted review
Reply from One Utility Bill
Hi Akhil,
I'm sorry to hear you are unhappy with our service. It's concerning to hear that this was your experience as we do not advise that we are suppliers.
Please reach out directly to complaints@oneutilitybill.co so that we can look into this further for you.
Thanks,
One Utility Bill
joe explained the differnet packages…
joe explained the differnet packages perfectly as a first time renter and helped me in which package had the best deal 😊
23 July 2026
Unprompted review
Reply from One Utility Bill
Hi Szymon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Joe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing service
Amazing service. Everything explained fully on a single phone call, including options that could lead to savings. Payment direct debit set up same day. Excellent service.
23 July 2026
Unprompted review
Reply from One Utility Bill
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Customers service advisor
Customers service advisor, Olivia, was brilliant. She was kind and friendly and clear with options available and offers.
23 July 2026
Unprompted review
Reply from One Utility Bill
Hi Janis,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Olivia was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
One utility bill makes everything so…
One utility bill makes everything so much easier great company very helpful
22 July 2026
Unprompted review
Reply from One Utility Bill
Hi Jenna,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Louise was so helpful and calm!
Louise was so helpful and calm!
Brilliant service
I’m definitely recommending you to anybody moving
Thank you
22 July 2026
Unprompted review
Reply from One Utility Bill
Hi CB,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Louise was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Excellent customer service
Dylan was fantastic. Really helped me understand all of my options during quite a stressful time relocating. Everything was explained well and I felt very informed throughout the process.
22 July 2026
Unprompted review
Reply from One Utility Bill
Hi Sophie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dylan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great
Great , very helpful on the phone and made everything clear so very happy .
Highly recommend
Thanks
Andy.B
21 July 2026
Unprompted review
Reply from One Utility Bill
Hi Andy,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent thank you for all your help
21 July 2026
Unprompted review
Reply from One Utility Bill
Hi Katie,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I have just signed up to one utility…
I have just signed up to one utility bill my advisor Jacob was very good he explained things very clearly and very helpful
20 July 2026
Unprompted review
Reply from One Utility Bill
Hey Craig,
Thank you for taking the time to leave such a fantastic review for Jacob.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Reply from One Utility Bill
Hi Karen,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Great experience with them thus far
Great experience with them thus far.
Communicated really well, professional & polite. nothing is ever an issue for them they have a solution for all
21 July 2026
Unprompted review
Reply from One Utility Bill
Hi Moyo,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
She was very kind and helpful
She was very kind and helpful
Explaining everything very clearly
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Stephen,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Great customer service!
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi John,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Customer service
I had a query regarding my policy and I was pleasantly greeted by Andrew who was reassuring to my concerns and took actionable steps to solve the issues I was having
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Maddie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Been a customer for about 4 months…
Been a customer for about 4 months customer service been really good recently spoke to a Dan M very professional and helpful put me at ease and helped.
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Sam,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
The company are very good keep me…
The company are very good keep me updated and are profesional at all times,customer services are very helpful too.
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Sara,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Live chat
Morgen on the live chat was absolutely fantastic and really helpful, had a very very positive experience 10/10
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Elizabeth,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Morgen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Dominic was great and made understand…
Dominic was great and made understand the process as I am new to one utility bill.
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Sayan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dominic was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Spoke to Liam G earlier today
Spoke to Liam G earlier today. Five star customer service and really helpful.
20 July 2026
Unprompted review
Reply from One Utility Bill
Hi Andrea
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.