OneStream Live Inc. Reviews 1,054

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their patience, helpfulness, and prompt responses. Many people appreciate the personalized approach and the staff's willingness to go above and beyond to resolve issues and provide clear explanations. The service itself is often described as professional, reliable, and easy to use, with a smooth user experience. However, some customers also noted issues with customer service, describing it as shockingly bad, with rude and unhelpful staff who did not listen or understand their concerns. A few other people also felt that the information provided regarding service capabilities was inaccurate and experienced difficulties with connecting the service and resolving problems, even as enterprise clients.

What people talk about most

Customer service

Customers had overwhelmingly positive experiences with customer service. Many reviewers highlighted the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Many customers express satisfaction with the support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting its user-friendliness and... See more

Response time

Reviewers mention positive feedback about response time, highlighting quick and helpful responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady I worked with was quite patient. Every question she offered an accurate answer and provided video when I diddn't understand. The Live studio will replace Zoom and Streamyard. The... See more

Rated 5 out of 5 stars

Ahmed was extremely helpful in helping resolve our issue with having their logo appear on our live stream even as we pay for the standard package. We love using OneStream.live as their rates were more... See more

Rated 5 out of 5 stars

Our tech, Aneeqa spent a lot of time walking myself and my manager remotely thru steps to get our accounts connected. We needed alot of help and she was so very patient with both of us and got us exa... See more

Rated 5 out of 5 stars

I've used Onestream Live for about 5 years now, for my events, their live stream push is a great tool for "live" events and the ability to schedule multiple events in advance is great, and in... See more


Company details

  1. Social Media Agency

Written by the company

OneStream Live is an all-in-one cloud-based live streaming solution that allows users to multistream real-time and pre-recorded videos on 45+ social media platforms (such as Facebook, YouTube, Instagram, LinkedIn, etc), custom RTMP destinations, and the web simultaneously. 🚀 Live Studio: Create professional-looking branded live streams, invite guests, share screen and media, and more. 🚀 RTMP Encoder Streaming: Restream live streams using third-party apps such as OBS Studio, XSplit, Zoom, ECamm, Webex, and more. 🚀 Pre-recorded Streaming: Upload and schedule pre-recorded videos up to 60 days in advance, add captions, create playlists, play videos on a loop, and more. 🚀 Hosted Live Pages: Create a personalized webpage for live streaming without buying external domains or hosting services. OneStream Live is a one-stop shop for all live-streaming needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Extremely helpful team

Extremely helpful team, all my questions were answered instantly, also very useful tool to go live in multiple platforms. Make sure to do some testing to understand which configuration works for you and your social media the best.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

OneStream is wasted both money and reputation

I wasted both money and reputation by buying Onestream. After getting the paid version, the first day of streaming was good. However, after that, I streamed 4/5 times, and all of them were horrible experiences.

Even after starting streaming, it does not go live on social media. I have to talk in Onestream's chat. An even bigger problem is that after a while, streaming on social media stops. I have to restart it.

It doesn't deserve even one star. However, I can't post a comment without giving it a star, so I had to give it one star.

29 October 2025
Unprompted review
OneStream Live Inc. logo

Reply from OneStream Live Inc.

Hi Md Swapon,

We’re truly sorry to hear about your experience. Our team has reviewed your case in detail and we can confirm that you successfully streamed multiple times using OneStream Live. Each time you reached out, our support team assisted you promptly and guided you through the troubleshooting steps.

As per our recent communication, the stream issue you reported yesterday was resolved while our team was still investigating, and you confirmed that your stream was working fine.

We genuinely value your feedback and are committed to ensuring smooth streaming experiences for all users. Please feel free to reach out to our support team anytime — we’re always here to help.

Rated 5 out of 5 stars

Noor truly deserves recognition

The support we received was exceptional. Noor provided comprehensive and precise details regarding the issue we encountered, ensuring that we fully understood the situation. We rate this experience highly due to the clarity and responsiveness demonstrated throughout the process. Noor truly deserves recognition as an outstanding performer; her dedication and expertise significantly contributed to resolving our concerns efficiently.

26 October 2025
Rated 5 out of 5 stars

Great Experience with OneStream Live!

I had a really smooth experience with OneStream Live’s customer support. Agent Noor was quick to respond and very helpful in explaining the different plans available. They made it easy for me to understand which option would work best for my needs. The whole process was fast, friendly, and straightforward.

It’s nice to see a company that truly values good customer service. Definitely a positive experience overall!

26 October 2025
Rated 1 out of 5 stars

Wouldn't recommend onestream to my…

Wouldn't recommend onestream to my worst enemy. Go cheap and regret from the day you sign.
Repeated issues with my connection. Hours spent on chat or calls with rude and unhelpful staff who do not listen or understand what is being said to them.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Problem getting YouTube to Connect

I had a problem getting my YouTube channel to connect properly to OneStream Live. OneStream chat was able to help me out and it was a real person who helped me! That alone makes the experience so much more helpful and personable. Thanks for the help!

21 October 2025
Rated 5 out of 5 stars

As a new customer of 'Onestream' I can…

As a new customer of 'Onestream' I can say that I'm very happy with the service. The router has movable aerials which mean that I get better coverage than I ever did with 'Sky'. (There was an initial glitch when I first went live but that turned out to be because I'd stuck the cable into the wrong socket!) The price I'm paying for the service was the cheapest I could find and I'm very glad that I chose 'Onestream'. I've only spoken to their representatives on two occasions and both times they have been courteous and helpful. I know that there are some bad reviews about them out there but I can only speak from my own experience. I am not linked or affiliated with 'Onestream' or any of their employees.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Aneeqa while getting assistance on OneStreamLive. She was extremely helpful, knowledgeable, and patient throughout the entire process. Aneeqa not only guided me efficiently with everything I needed, but also went above and beyond by offering the best available coupon deals, which made the service even more valuable. Her support made a real difference and truly enhanced my experience with OneStreamLive. Thank you, Aneeqa, for your excellent service!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

just getting started

just getting started and needed assistance with youtube connection. Raza was able to guide me through the steps to get the permissions straight. So far I prefer OneStream to Restream based on pricing and customer service

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Ahmed was extremely helpful...

Ahmed was extremely helpful in helping resolve our issue with having their logo appear on our live stream even as we pay for the standard package. We love using OneStream.live as their rates were more reasonable for restreaming purposes to our website and socials. As a small church it is important for us to keep it simple and cost effective.

9 September 2025
Unprompted review

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