Very Efficient customer services and…
Very Efficient customer services and well priced!
2 February 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
At One Step Beyond Flooring, we offer flooring that’s designed to last — beautifully made, expertly crafted, and built for life. From luxurious hardwood to durable click vinyl, our wide range of flooring is handpicked from the finest sustainably sourced materials. Finding the perfect floor is all about seeing it in your own space. That’s why we offer free flooring samples — so you can explore colours, textures, and finishes before making your decision. There’s no limit to how many samples you can order, so feel free to mix and match from our range of laminate, luxury vinyl tile (LVT), and engineered wood flooring. We know choosing a floor is a big decision — but you don’t have to do it alone. Our passionate team is here to help, offering expert guidance with a friendly, down-to-earth approach. Got questions? We’ve got answers.
Contact info
Manor Avenue, TQ3 2HR, Paignton, United Kingdom
- 01803 416419
- sales@osbflooring.co.uk
- onestepbeyondflooring.co.uk
Sean from One Step Beyond flooring…
Sean from One Step Beyond flooring called me at numerous times since I placed the order to keep me updated on the process. He called to 1. Confirm the order and details, 2. to update me on delivery times, 3. to double check that I was aware to expect delivery , a couple of days pior, 4. To check that delivery had arrived and product was satisfactory.
Very pleased all round with their dedication to excellent customer service.
9 January 2026
Unprompted review
Reply from onestepbeyondflooring.co.uk
Hi There,
Thank you so much for your 5* review and for mentioning our team's customer service. We have let Sean know how pleased you are with the customer service he provided. Thank you again for your lovely review.
Kind Regards,
The Team at One Step Beyond Flooring
Excellent service
Excellent service , good communication and helpfull , good quality product ( not one defective board out of hundreds ) would definately recomend and use again
3 November 2025
Unprompted review
Reply from onestepbeyondflooring.co.uk
Hi Gary,
Thank you so much for your 5* review and for mentioning our team's effort. We are so glad that you are pleased with your flooring and appreciate the quality of it. Thank you again for your lovely review.
Kind Regards,
The Team at One Step Beyond Flooring
Good quality flooring
Good quality flooring
Only downside is that they don’t make the circle radiator pipe surrounds in same colour
3 July 2025
Reply from onestepbeyondflooring.co.uk
Hello Mr Massey. Thank you so much for your 5* review. Both our Laminate (LD12) stick down pipe covers and our Solid Lacquered wood pipe covers (these slot together like a jigsaw piece) match our Arundel Walnut flooring. I hope this helps.
Kind Regards
The Team at One Step Beyond Flooring
Great Company Amazing Quality
Such a great team!! Went above and beyond to get me my flooring delivered to me!!
Customer service outstanding and the flooring is better quality that my local supplier that charges over double the price!!!
16 June 2025
Reply from onestepbeyondflooring.co.uk
Hi Canan,
Thank you so much for your kind words and for highlighting our team's effort and the quality of our flooring. Going "above and beyond" for our customers is always our goal, and it's wonderful to know it is appreciated. We'd also love to see photos of your new flooring if you're willing to share! We truly appreciate your business and this lovely review!
Kind Regards,
The Team at One Step Beyond Flooring
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.