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Rated 1 out of 5 stars

UPDATE 17/11/2025 Apart from the usual paid notifications continuing and immediately getting "pulse closed" when attempting them, since 12/11 I haven't had a single notification for/or completed a pa... See more

Rated 1 out of 5 stars

Trying to cash out my second lot of rewards and I keep getting a code of PPBOR. Having tried customer support team I’ve been advised that they don’t support my IP address and suggested that I’ve used... See more

Company replied

Rated 5 out of 5 stars

I love these guys! The surveys in the app are quick & fun, and it's easy to build up experience and get enough money to cash out. I recently contacted their customer service with a question about gett... See more

Rated 4 out of 5 stars

I've been a day oner. It took a while to level up and to earn more per Pulse but once I did, I make 35cents per Pulse, which for a three question quick servey, sometimes 6 or 9 a day if I make it in... See more

Company replied

Company details

  1. Market Researcher

Written by the company

Opinions have never been so valuable & we think you should be paid for yours. tinyurl.com/OnePulse


Contact info

  • Bermondsey Street 75, SE1 3XF, London, United Kingdom

  • onepulse.com

2.0

Poor

TrustScore 2 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

17/11/2025 - paid pulse disappearance

UPDATE 17/11/2025
Apart from the usual paid notifications continuing and immediately getting "pulse closed" when attempting them, since 12/11 I haven't had a single notification for/or completed a paid pulse! I get the distinct feeling that l will have to complete multiple unpaid ones before being "rewarded" with a paid one, but as I said in a previous review, completing 10 (or very often, more than) unpaid ones to every paid one makes the effort/£ ratio completely unrealistic.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Can’t access my cash out

Trying to cash out my second lot of rewards and I keep getting a code of PPBOR. Having tried customer support team I’ve been advised that they don’t support my IP address and suggested that I’ve used a VPN which is incorrect as I’ve never had a vpn on my device. I cashed out end of May with same device without any problems whatsoever. Very unhappy with this situation. To not get my cash out after spending a lot of my time gaining the amount does not sit with me. Having seen several reviews saying the same thing I am starting to think there is something not quite right here

16 July 2025
Unprompted review
OnePulse  logo

Reply from OnePulse

Hi Tracey,

We're sorry for the frustration.

The PPBOR error usually pops up when our system detects a location change, which can trigger a temporary block for security reasons. Recent travel or network changes can sometimes cause this even without a VPN.

We recommend giving it a few days. Once our system has had a chance to adjust to your usual location, things should return to normal.

Thanks,

OnePulse

Rated 4 out of 5 stars

Never had a problem with this app

Never had a problem with this app. It can take a long time to earn the minimum $20 to cash out but that’s just how it works.
I enjoy their numerous but short surveys. I figure if I can continue to make some extra money each year then I will take. My expectations are low because this app works the way it works.

22 June 2025
Unprompted review
OnePulse  logo

Reply from OnePulse

Hi Michael,

Thanks so much for the honest review.

We’re glad you enjoy the short surveys and find value in the app. If you haven’t already, check out the FAQs section in the app; there are some handy tips and tricks that might help you.

Thanks again for being part of the OnePulse community!

OnePulse

Rated 4 out of 5 stars

Since day 1

I've been a day oner. It took a while to level up and to earn more per Pulse but once I did, I make 35cents per Pulse, which for a three question quick servey, sometimes 6 or 9 a day if I make it in before the quota. I cash out $20 a month, instant cash out to PayPal.
And yes I have the issue with the PayPal connection being down and not being able to cash out EXACTLY at 30 days, it usually gets fixed within 48 hours.
Customer service always replies.

2 June 2025
Unprompted review
OnePulse  logo

Reply from OnePulse

Hi Anthony,

We love hearing from our OG Pulsers. Thank you for sticking with us!

It’s great to hear you’re making the most of your Pulses, cashing out regularly, and have had good experiences with our community support team.

Thanks again for being such a dedicated Pulser, you’re exactly why we do what we do!

OnePulse

Rated 1 out of 5 stars

Do not recommend this app at all…

Do not recommend this app at all avoid!!

I really liked this app in the beginning the pay outs are small and you have to get to $20 before you can cash out but the surgery’s took less than a minute so I didn’t mind. After taking months to get to $20 I try to cash out and get an error code PPBOR and it says to contact support via email which I do. It says they come back to you within 2 hours this is a lie it took them over a day for them to say it’s because ‘I have used a VPN and the system thinks my ip address is in a country not supported which they can’t over ride’

First of all I have never used a VPN whilst using the app I do have a VPN on my phones to use to watch movies in other countries for example but not once has it been used on the app. Second of all what kind of system do you have where you can’t override it if given proof? I was told ‘just to wait a couple of days as the system usually sorts itself’ however it’s now been over 3 days and still getting the same message. I have emailed customer service several times since and I’m just being ignored.

So long and short don’t bother wasting your time it’s a complete scam and they do not want to pay out.

22 May 2025
Unprompted review
OnePulse  logo

Reply from OnePulse

Hi there,

Thanks for sharing your experience.

We aim to respond to all queries within 48 hours (Monday to Friday), but during particularly busy times, replies can take a little longer.

The PPBOR error you're seeing is part of our system’s automated security checks. It usually triggers when there’s a change in location or network settings, which can happen even without actively using a VPN on the app. We know this can be frustrating, but unfortunately, for security reasons, we can’t override these checks manually.

That said, the block is temporary. Once your usual IP address is re-detected, access should return to normal.

Thanks again for your time on the app.

OnePulse

Rated 1 out of 5 stars

Oops PayPal connection is down every…

Oops PayPal connection is down every time I attempt to cash out. Have sent several emails to One Pulse yet no response or acknowledgement from them. Incredibly poor would not reccomen.

27 May 2025
Unprompted review
OnePulse  logo

Reply from OnePulse

Hello Stewart,

Thanks for your review.

We aim to respond to all queries within 48 hours (Monday to Friday), but during particularly busy times, replies can take a little longer.

OnePulse



Rated 1 out of 5 stars

You can only cash out $20 once a month

You can only cash out $20 once a month. That is, if you get enough surveys. I've taken surveys and not gotten paid for them. Several times I am $1 away from $20 for a week with no surveys in site. You'll cash out every 2 months if you're lucky.

Edit: After being on this app for about a year, I have been suddenly logged off (not by me) and I cannot log back in...it does not 'recognize' me. Frustrating because I was very close to another $20...imagine that! Waiting he hear back from support.

29 September 2024
Unprompted review
OnePulse  logo

Reply from OnePulse

Thanks for your feedback! The number of paid Pulses you receive can fluctuate based on your demographics, but on average, active Pulsers reach the monthly cashout threshold. We recommend double-checking that your notifications are turned on so you don’t miss out on any opportunities! If you have any other concerns, don't hesitate to get in touch with us at info@onepulse.com.

Rated 1 out of 5 stars

Can only withdraw $20 every 30 days

Can only withdraw $20 every 30 days, that is if the app allows you to.
Today, I can't as the message is stating the communication with PayPal is down, this is not a one off issue, it happens frequently, yet one pulse doesn't seem to do anything to fix the issue

10 August 2024
Unprompted review
Rated 1 out of 5 stars

Ugh! 'PayPal connection down' again!!!

As this has been a known issue (since 2014 from the earliest review I have seen online at Reddit) why have your tech team not resolved this in 10 years?!

You just don't want to pay out anymore!
It was so much better when we reached $5 and could cash out. Now you make us wait until $20, but then we still can't cash out until 30 days have passed since our previous cash out, but even after that, we still can't cash out because of PayPal issue which isn't even an issue with PayPal but with OnePulse not wanting to pay out!
By tomorrow (Monday July 29th) I will have waited 39 days since my last cash out!
Please sort this and let us redeem after 30 days has passed. You're just dragging it out longer and longer. You will have less customers soon due to this, so you'll be saving money anyway!!!! So pay us!

28 July 2024
Unprompted review
Rated 1 out of 5 stars

No Pulse for This Site

This site is either phony or else defective. Twice in less than a week, I completed surveys but did not get the credit points for them. That's one too many for me, in so short a time. From now on, I'm avoiding them as twice bitten, three times NO WAY!!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Great cashed out $20 after about a…

Great cashed out $20 after about a month of doing the surveys. I also won a $10 bonus for a quiz of the week which is great. Ultimately I really like there app and. Advise if your looking to make odd bits of money then it’s definitely worth it 🩷

4 December 2023
Unprompted review
Rated 4 out of 5 stars

Easy and simple

Despite some crashes , problems occur always delayed the 30-day payments , it’s an easy and simple app to earn some extra pocket money.

29 October 2023
Unprompted review
Rated 1 out of 5 stars

No support at all

It's so difficult to collect the money, and when it's time, it appears this message. Oops, the PayPal connection appears to be down right
now, please try again
It has been 2 two days since I asked for support, but there no answer. It's not the first time last time I thought it was a mistake, but it's another way to let you redeem when it is time
Plus, you can redeem once a month, so with this, they moved your date further. Nice scam

23 October 2023
Unprompted review
Rated 1 out of 5 stars

A lot of bugs and crashes

If you update your phone the app will always crash. It’s impossible to do any survey because it closes automatically when you click on the notification. Horrible.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied.

I would like to change my last review after having the problem solved I have no more problems with the app I'm very satisfied with the help and how the problem was solved.

13 September 2023
Unprompted review
Rated 1 out of 5 stars

Account hacked someone else cashed out $20

Can believe I have spent a month completing surveys just for someone to hack my account, cash out out my money before I could. The fact that someone was able to change my PayPal email without notifiying me is unbelievable. How safe is my data on this app?
Maybe there shouldn’t be such a wait for you to credit payment after the survey has been taken and I would have been able to cash out straight away. I hope you refund my money!

15 August 2023
Unprompted review
OnePulse  logo

Reply from OnePulse

Thanks for your review. Please know that the security of our community's data is paramount to us. We've sent you an email to get more details about this situation, so we can investigate and resolve.

Rated 1 out of 5 stars

Not paying out at all today

Not paying out at all today. Must have completed about 7 paid pulses today at 40 cents and I've been stuck at $13.23 all day. Just not fair. If you offer the paid Pulses and I complete them, why are they not showing in my balance???

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Great app.

I'm satisfied with this app it'll pay you 20$ for you're time the thing is once you cash out 20$ you'll have to wait another 30 days to cash out another time.

12 June 2023
Unprompted review

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