One Protect Insurance Reviews 

Was easy helpful and quick

I would like to thank Leeanne for her help when renewing my car insurance recently. She was very helpful and courteous. Thank you 🤗.

I was not able to log on to the portal, as my circumstances had changed, so I called the helpline to renew my policy. I was very well looked after and extremely happy with the person (Matthew) who handled the call, answered all my questions and was very helpful.

Tara J comprehensively answered a number of detailed queries regarding insurance cover and provided extracts from the policy. The interaction was positive and a record of the Chat Conversation emailed to me for future reference.

Helpful to an extent, couldn't answer my question as it was too early before my policy expires.

As my renewal price was not competitive with other companies, I have been trying to cancel the “auto-renewal” feature on my policy via the portal for the last 3 weeks (which is NOT very apparent on the portal).
So I tried their web chat to an agent - this initially wouldn’t load on IPhone, but installing various browsers it eventually did.
The web chat initially put me through to the wrong department, and I was put into another queue. When I got through they seemed desperate for the renewal and offered a 15% then a 20% discount and to pay any cancellation fees from my new provider.
When I declined, they then threatened me with a £67 fee (almost 40% of the annual policy cost itself). After a lot of to and fro, they just cancelled it without charge.

Very clear explanation from LC6 Leon.

I've made no claims on this company. Recently tried to add business cover. My colleague's insurers did this online in a couple of minutes at no charge. I was declined. I ended up on the chat and reiterated my request. They said that they couldn't allow this and I'd have to go through some broker at additional cost.
I replied that I felt this was ridiculously complicated and I'd need to look for another insurer.
Within a couple of days they messaged saying they were closing my account and I would be informed when by letter. I got a text at work yesterday afternoon saying my insurance would cease THAT DAY. Likewise a letter arrived the day of cancellation as well. Apparently I'm being charged a cancellation fee although they're the ones cancelling. I think they're appalling. I would never use them again.

The first person I spoke to was helpful but the company has charged me twice for the add on and despite saying they only have one payment. One has been charged and the second is still pending.

I had a conversation withJP3 I was looking at cancelling my insurance and going elsewhere, but he revised my renewal quote and gave me a better deal,fast and efficient service, will recommend this company to friends.

PS1 gave me a cheaper renewal quote than originally sent. Advisor was able to adjust my policy. I was very happy with the service that One Protect provided.

MB9 listened to my renewal queries and answered each one clearly and fully. I did not feel rushed and was happy with the outcome.

The cover is a great price, but had trouble creating an account for the customer portal. Took me a long time to get this resolved by having to deal with a web chat, had to wait in a queue for someone to be online to deal with me, was obvious that the person on the other end was having to deal with several chats and I was just one of them, which made the whole experience very long winded and laborious. Even now I can't create an account and still don't have a password to get on line.

Invitation to renew was 20% more than previous year. Put this to an agent in chatbox who recalculated
a lower premium for equivalent cover. I would have preferred to speak to an agent in person rather than via online text, but otherwise a satisfactory outcome.

Very fast customer service, expanded my query perfectly and put my mind at ease excellent service

AA4 was extremely helpful and explained everything very clearly

At the moment I’m very angry, I have tried three times today to change my car insurance and three times it doesn’t happen I would like to speak to a human then I might explain the situation it’s not complicated all I want to do is cancel the registration on my old car and transfer my new registration on my new car can anyone help please

JH7 was really helpful and polite, very patient with my query and sorted very easily, excellent customer service

Avoid at all costs as fees for cancelling or changing your address are extortionate and conveniently not upfront until you need to do this. Additionally the auto renewal is virtually impossible to get rid of needless to say why I felt stuck with them for a second year. Had the new insurance 6 weeks and they want £113 to cancel a policy that cost £150 for the year and yet I have already paid two months on this car insurance.