One Pound Sweets Reviews 2,480

TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

Loyal customer of three years, prurchsisbg sweets for my event. They sent me 5 wrong items in my order because they had a stock issue- once received I had let them know they’ve sent me sweets I didn’... See more

Rated 5 out of 5 stars

This was my first order with the company. I was a little apprehensive because of some negative reviews. However my experience was good. Delivery was as expected - after a few days. I was please... See more

Company replied

Rated 4 out of 5 stars

Purchased some Iron Brew and Highland Toffee chew bars to send to my pals down south as a wee novelty Fast dispatch and good communication throughout. Items arrived well packaged and as descri... See more

Company replied

Rated 5 out of 5 stars

I ordered a box of 32 Cadbury starbars. Unfortunately when I received them the box appeared to be tampered with or damaged in transit. There was only 14 bars in the taped up package. I emailed the c... See more

Company details

  1. Candy Store

Written by the company

Online sweet shop selling all the best retro sweets from the 60s, 70s, 80s, 90s, 00s as well as modern sweets too. All delivered in speedy time and almost everything is only £1 per pack.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

First time using

First time using, order delivered next day, very fast delivery. Although after I found they use a well known shopping channel I'd sooner use the One Pound web site, its very well displayed and for my old eye sight its perfect.
Thank you. 👍🙂

6 February 2025
Unprompted review
Rated 1 out of 5 stars

I received my order 3 weeks ago

I received my order 3 weeks ago with items missing its taken 3 weeks for them to reply and they practically calling me a liar they said they emailed me twice and I didn't respond they haven't I've looked customer service is shocking they are not nice people only way to contact is by email

3 January 2025
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

We emailed you back the same day and several days after this with no reply. If you responded when we asked your issue would have been resolved quicker.

Rated 2 out of 5 stars

Delivered quickly but short expiring…

Delivered quickly but short expiring date. Bought a box of 36 packs Cheetos crunchy cheese and the expiring date is on 2/3/2025 which is less than 2 months. I was expecting longer expiring date for products like this.

15 January 2025
Unprompted review
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Reply from One Pound Sweets

Crisps have an average best before date of 6-10 weeks. They do not last long. So 43 days date from delivery to eat 30 small bags of crisps is plenty of time,

Rated 5 out of 5 stars

Hurray no excessive packaging

Hurray no excessive packaging
Delivered quickly and to my door. If yous had had more packets of the sweets I got I would have bought more so I'll be back. A returning customer!

7 January 2025
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

Thanks, Shona! We're thrilled you loved the service and our eco-friendly packaging. We'll do our best to keep those sweet treats in stock for you. Looking forward to your next visit! 🍬

Rated 4 out of 5 stars

Order arrived quickly

Order arrived quickly. Was disappointed with the sweet peanuts, not shaped like peanuts & no salty taste to them.

3 January 2025
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

Thanks for your feedback, C! We'll definitely take a look into the sweet peanuts. Happy to hear the delivery was speedy! 🏃‍♂️💨

Rated 3 out of 5 stars

Late delivery even tough I paid extra…

Late delivery even tough I paid extra for a better service, no reply to my email enquiry.

18 December 2024
Unprompted review
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Reply from One Pound Sweets

Hi Terence, sorry for the inconvenience! 😟 Please contact our customer service so we can sort this out for you. Thank you for bringing it to our attention.

Rated 5 out of 5 stars

Great value for money

Great value for money, fast, well packaged delivery

13 December 2024
Unprompted review
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Reply from One Pound Sweets

Thanks, we're glad to hear you appreciated the value and delivery! If you ever need anything else, we're here for you 😊

Rated 5 out of 5 stars

Excellent

Excellent range
Excellent prices
Excellent service
Really really pleased with the products.
Thank you 😆

10 December 2024
Unprompted review
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Reply from One Pound Sweets

We're thrilled to hear you're so pleased, Cathy! Your satisfaction with our range, prices, and service makes our day. Thanks for sharing your experience! 😊

Rated 1 out of 5 stars

Marketing hell

Great selection. Great service. Fast delivery. Reasonable prices.

Just such a shame they do not take data privacy seriously. Since making the order they’ve been hounding me with marketing every day (luckily I took a screenshot proving that I did not consent to marketing, so they can expect a nice complaint to the ICO).

I shan’t be using again - I cannot stand companies that do not take customer privacy and preferences seriously. No doubt they’re probably selling my details as well.

8 December 2024
Unprompted review
Rated 5 out of 5 stars

No problem

No problems at all, quick delivery and good price.

9 December 2024
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

Thanks, Christine! Happy to hear you enjoyed our quick delivery and pricing. We're here for you anytime! 😊

Rated 4 out of 5 stars

Och Aye the chew ... bar!

Purchased some Iron Brew and Highland Toffee chew bars to send to my pals down south as a wee novelty

Fast dispatch and good communication throughout.

Items arrived well packaged and as described.

My only gripe is paying 15p a bar for them to turn up with 10p printed on the packaging. But I guess that's supply and demand for you ... and of course being a tight Scotsman! 😉

7 December 2024
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

Thanks for the feedback, Mr. T! We're happy you enjoyed the products and appreciated our service. We'll keep your pricing note in mind for future improvements. Hope your pals love their treats! 😊

Rated 5 out of 5 stars

Delivery was on time…

Delivery was on time everything in good condition look forward to the treats at Christmas thank you

7 December 2024
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

Thanks Liz! We're so glad to hear everything arrived in good condition. Enjoy the treats, and have a wonderful Christmas! 🎄😊

Rated 5 out of 5 stars

Retro sweets

I bought a lot of the retro sweets and have tried the lemon bonbons and the strawberry ones and the the rosy apples and they are just as I remember back in the day fantastic, can’t wait till I try the rest will deffo be buying again

4 December 2024
Unprompted review
One Pound Sweets logo

Reply from One Pound Sweets

Thanks so much, Audrey! 😊 We're thrilled to know our sweets bring back sweet memories for you. Enjoy the rest of your retro treat adventure, and we can't wait to see you back for more! 🍬🍓🍋

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