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Onepilot Reviews 32

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TrustScore 4.5 out of 5

4.7

Software Company
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  1. Software Company

Written by the company

Onepilot est la solution simple et flexible d'outsourcing du support client. Le service associe sa technologie propriétaire à des agents natifs basés en France et au UK pour répondre aux demandes de tout type d'utilisateurs 24/7. 100% flexible tant en termes de plages horaires que de typologie de tickets traités, Onepilot peut être mis en place en 48h et est disponible sur tous les canaux : chat, mail, téléphone ou réseaux sociaux. +100 clients. Bureaux à Paris et Londres.

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4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great place to work at, ideal for extra income

I recently encountered a salary-related issue, but it was resolved promptly thanks to my manager, Jon, who stepped in and ensured that I received the correct pay. I truly appreciate having a manager who is supportive, responsive, and committed to addressing concerns efficiently. His approach makes it much easier to navigate challenges as they arise.

Overall, my experience so far has been very positive. Like any organization, there are occasional ups and downs, which are entirely normal. However, the supportive environment and effective leadership make a significant difference in maintaining a strong and constructive workplace experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Onepilot have improved CSAT whilst cutting our costs in half

Onepilot have completely transformed our customer service.

Since launching with OnePilot last year we have 1. Reduced time spent on customer issues internally by over 80%. 2. Onepilot have reduced the time to respond to customers by over 100%. 3. Our customers are (almost) always satisfied with their experience with us AND 4. We've cut our Customer Service spend in half.

Not only that, they are a really lovely team to work with (shout out to Harry!)

Would highly reccommend!

12 January 2023
Unprompted review
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Reply from Onepilot

Thank you for your incredible feedback! We're delighted to hear about the positive impact Onepilot is having on your customer service. It's truly rewarding to know that we've contributed to such significant improvements. Thanks again for your trust!

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