Everything was great. I had no trouble returning equipment, but it took quite ao long time for the credit to show up. It affected my credit record. One credit card lowered the amount I could charge be... See more
Company replied
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Review summary
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Update: I got an email stating that a check for the rest of the money was comming. I did receive my money so they did make the situation right and I am grateful to them for that. Closed my account... See more
Company replied
It's a fast app. I go to walmart alot and paying via QR code is convenient, plus the discount via points that can be converted to cash is nice. However, I struggle with statements that do not have a C... See more
Company replied
Perfect app for all purposes. Easy and free transfers to other one pay members, secure connections to many other merchants and banking institutions. I dislike cards, banks, and the system as a... See more
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Company details
Written by the company
OnePay is a leading consumer finance app on a mission to help customers achieve financial progress. The company is backed by Walmart and Ribbit Capital and partners with licensed banks to offer digital banking services that empower consumers to save, spend, borrow, and grow their money — all in one place. OnePay is a financial technology company, not a bank. Loans through OneProgress Services LLC (NMLS ID 2460509) and banking services through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. OnePay Debit Card is issued by banking partners Coastal Community Bank or Lead Bank, Members FDIC, pursuant to a license by Mastercard® International Incorporated. To learn more about OnePay, please visit https://www.onepay.com.
Contact info
53 Beach Street, 2nd Floor, 10013, New York, United States
- 646-374-8415
- onepay.com
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying One!💙️
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
One pay is a really cool app
One pay is a really cool app. I mean there’s only selected few places that let you borrow money from your check and that’s pretty cool. It’s convenient. It really does help if you’re in a bine
13 May 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
One Pay Versatility
One Pay allows current information on credit rating, opportunities for savings and ability to move funds where needed when needed.
13 May 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙️
Reply from OnePay
Thank you so much for your review! We sincerely appreciate this feedback!💙️
In most ways I like this card
In most ways I like this card. What I do not like is, I think it charged me 8.00 to transfer money back to my checking account when I accidentally pulled out too much money from that account and had to reverse some of the funds.
2 April 2026
Reply from OnePay
Thank you for the feedback here! We will share with our team and look into this. In the meantime, please reach out to our support team if you have any questions at socialsupport@onepay.com (mailto:socialsupport@onepay.com)
Reply from OnePay
Thanks so much for your review and for being a part of OnePay! 💙
I enjoy using the app very much
I enjoy using the app very much. It is easy to use and I enjoy the “boosts” and other discounts.
13 May 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
I enjoy using onepay it works as a bank…
I enjoy using onepay it works as a bank for me and also I have a credit builder card so I enjoy the app and perks that come with the app.
12 May 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
I love Onepay
I love Onepay. It is easy to manage and has never let me down . I like the way everything works and am always a azds at home easy it is to use.
12 May 2026
Reply from OnePay
Thanks so much for your review and for being a part of OnePay!💙️
OnePay is a great card to have
OnePay is a great card to have. There are lots of benefits that come with the card. Customer service is easy to withdrawl and load card. Paying bills is also easy.
12 May 2026
Reply from OnePay
Thanks so much for your review and for being a part of OnePay!💙️
I am well pleased with this company
I am well pleased with this company, they are very helpful and nice to deal with.
Thank you for the service
8 April 2026
Reply from OnePay
Thanks so much for your review and for being a part of OnePay!💙️
Fast friendly help no hassle banking..
12 May 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙️
Reply from OnePay
Thanks so much for your review! 💙
outstanding
12 May 2026
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
Tenezee G
Tenezee Gehndyu
4:09 PM (0 minutes ago)
to Disputes
This issue needs to be escalated ASAP.
On May 11th 2026, I went to Walgreens to pay an FPL bill using the Western Union kiosk. I entered the transaction and then went to the cashier to pay. Something happened between Western Union system and Walgreens, not only did the bill NOT GET PAID, money was still taken from my account. I've called the merchant, Walgreens, and they do not have the funds. Western Union never received the funds on their end. Someone here is lying and I've asked you guys to investigate since last night, and I've received no response or escalation.
This is a serious matter and it needs to be escalated ASAP. I have this account to pay bills out of. I don't understand why you guys can't contact the merchant and get this resolved already.
12 May 2026
Unprompted review
Reply from OnePay
Sincerest apologies! Our support team would be happy to help! Please contact us at socialsupport@onepay.com and include the user name attached to your review so that we can assist further.
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
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