OnePay Reviews 1,637

•

3.5

Non-Bank Financial Service

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Review summary

Created with AI, based on recent reviews

Considering 938 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the application process easy and quick, appreciating the convenience and user-friendly interface for managing their finances and making payments. They value features like cashback, investment options, and the flexibility to choose payment schedules that fit their budget, which helps them acquire items without upfront payments. However, some people were dissatisfied with the customer service, reporting difficulties in resolving issues, unhelpful representatives, and even instances of inappropriate behavior. There are also concerns regarding payment processing, with some experiencing issues with funds, accounts being closed without clear explanation, or issues with card functionality and balance releases.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as hidden charges, delayed fund... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as horrible,... See more

User experience

People report positive experiences with user experience, finding the app easy to use, convenient, and helpful... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Everything was great. I had no trouble returning equipment, but it took quite ao long time for the credit to show up. It affected my credit record. One credit card lowered the amount I could charge be... See more

Company replied

Update: I got an email stating that a check for the rest of the money was comming. I did receive my money so they did make the situation right and I am grateful to them for that. Closed my account... See more

Company replied

It's a fast app. I go to walmart alot and paying via QR code is convenient, plus the discount via points that can be converted to cash is nice. However, I struggle with statements that do not have a C... See more

Company replied

Company details

Non-Bank Financial Service

Written by the company

OnePay is a leading consumer finance app on a mission to help customers achieve financial progress. The company is backed by Walmart and Ribbit Capital and partners with licensed banks to offer digital banking services that empower consumers to save, spend, borrow, and grow their money — all in one place. OnePay is a financial technology company, not a bank. Loans through OneProgress Services LLC (NMLS ID 2460509) and banking services through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. OnePay Debit Card is issued by banking partners Coastal Community Bank or Lead Bank, Members FDIC, pursuant to a license by Mastercard® International Incorporated. To learn more about OnePay, please visit https://www.onepay.com.

Contact info

53 Beach Street, 2nd Floor, 10013, New York, United States
646-374-8415
onepay.com

3.5

Average

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

May 5, 2026

Been really beneficial during the time…

Been really beneficial during the time the economy is really hard

4 May 2026

Reply from OnePay

May 6, 2026

Thank you for your review! We're glad to hear you're enjoying OnePay!💙️

May 5, 2026

I love one pay

I love one pay, it is very easy to use. I just love one pay. Very professional and it is my favorite debit card.
Sincerely, Mitchell

5 May 2026

Reply from OnePay

May 5, 2026

Thanks so much for your review and for being a part of OnePay!💙️

May 5, 2026

This is a platform very useful to make…

This is a platform very useful to make purchasing online. Excellent browser, easy to use. I really enjoyed. Very satisfied.

2 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for your review! We sincerely appreciate this feedback! 💙️

May 5, 2026

5 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for the review! We sincerely appreciate your feedback! 💙️

May 5, 2026

Payments done

I would recommend this to those who need or want things but can not pay it in full. My monthly payments helped with that. Thank you

1 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for the review! We sincerely appreciate your feedback! 💙️

May 5, 2026

Easy app,not complicated

Easy app,not complicated, there when you need it

5 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for the review! We sincerely appreciate your feedback!💙️

May 5, 2026

Great company

Love one pay

5 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for the review! We sincerely appreciate your feedback! 💙️

May 5, 2026

great banking service

4 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for the review! We sincerely appreciate your feedback!💙️

May 5, 2026

NICE 💯💯 GREAT SERVICE

5 May 2026

Reply from OnePay

May 5, 2026

Thank you so much for the review! We sincerely appreciate your feedback! 💙️

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