One Life Insurance Reviews 

234
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional and approachable staff members who explain complex policy details clearly and patiently. People deeply appreciate the thorough guidance provided throughout the entire insurance setup process without ever feeling any pressure. Consumers note that communication is exceptionally well managed, ensuring everyone stays fully informed from the very beginning to the end. Reviewers frequently express absolute confidence in their tailored cover options, praising the genuinely supportive and honest advisory approach. Many individuals emphasize that the expert service turns a potentially stressful situation into a remarkably smooth experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely professional, patient, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, knowledgeable,... See more

Customer service

Users describe positive interactions with customer service, noting that communication is excellent and staff... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is quick, effective, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

Needed an update to date life and income protection policy. Sam was extremely patient and allowed me to read through documents before agreeing to anything. Never felt pressured into going into a poli... See more

Rated 5 out of 5 stars

Sam at One Life Insurance was absolutely brilliant from start to finish. He explained everything clearly, answered all my questions, and made the whole process of getting life insurance simple and str... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

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No recent history of asking for reviews

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4.9

All reviews

(234)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Sam is very knowledgeable, and provided valuable insight and guidance to help me get the correct life cover policy.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Sam Payton review

We had an excellent experience with Sam Payton, who arranged life insurance for both my husband and me. He was extremely professional throughout, explaining everything clearly and patiently, often more than once to ensure we fully understood. He was also very kind, flexible with our schedules, and made the whole process feel straightforward and stress-free. Highly recommended.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Articulate and Processional Throughout

Sam was professional throughout the entire process. He took the time to truly understand my needs and presented the available options in a clear and straightforward way, which gave me complete confidence that I was making the right choice.

The timing proved invaluable — just three weeks after my policy was set up, I suffered a stroke. When it came to making a claim, I was incredibly grateful for the speed and efficiency with which Sam handled everything.

I genuinely can’t imagine what the situation would have been otherwise. I’m deeply thankful to Sam for his guidance, support, and professionalism.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great easy experience

Sam was great. Made everything easy to understand and led us through the whole process in a quick effective manner while getting us the best deal. Highly recommend one life and Sam!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

SAM has been the perfect guide…

SAM has been the perfect guide throughout our journey of choosing the best life insurance and income protection policies for me and my partner.

We encountered a few issues along the way and had to cancel one of the policies, but Sam handled everything seamlessly. He mad the transition completely frictionless, ensured we secured the best possible offer, and helped us make the right decision with confidence. I genuinely would not choose anyone else. I don't think we could have had a better experience with any other adviser.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Sam Payton was absolutely brilliant…

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a lot of others do!!! He also sent all forms through straight away ! Highly recommend if you are looking for someone to trust ! Thank you , this was for Life insurance by the way.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Sam was very clear

Sam was very clear, concise as well as thorough as it was all new to me. Well explained and very helpful. It was a easy experience

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Sam at One Life Insurance was…

Sam at One Life Insurance was absolutely brilliant from start to finish. He explained everything clearly, answered all my questions, and made the whole process of getting life insurance simple and stress-free. I never felt rushed or pressured, and he took the time to find a policy that suited my needs and budget. Communication was excellent throughout, and I felt confident I was in good hands. Highly recommend Sam and One Life Insurance to anyone looking for reliable, friendly service.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Sam was professional, helpful, and made the whole process simple and stress-free. I appreciate the clear advice and quick support. Highly recommend!

11 December 2025
Unprompted review
Rated 4 out of 5 stars

Solid personal insurance advice, reasonable prices

Solid personal insurance advice - very considered & pragmatic suggestions, even with a slight hint of sales push for the higher premiums, the team were accepting of what was best for you.

My only personal difficulty with the experience (explaining 4 not 5 stars) was that it took multiple attempts to have an appointment phone call, as despite confirming a time the agents were often quite late from overrunning on other calls leaving us with little to no time in our agreed slot. I’d recommend booking calls first thing in the day to avoid this!

7 November 2025
Unprompted review

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