O'Neills Reviews 

1,064
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally friendly staff members and the remarkably fast delivery times when receiving their online purchases delivered right to their doors. People also highlight the wonderful overall quality of the products alongside the incredibly helpful and responsive assistance provided by the dedicated customer support team. Some people were dissatisfied with delayed shipping times and experienced significant difficulties reaching customer service agents for timely assistance regarding their missing orders. Reviewers additionally mentioned frustrating problems concerning unexpected sizing inconsistencies and poor fit across several different clothing items purchased from the online store.

What people talk about most

Product

Reviewers mention ambiguous feedback about products, with many customers praising the great quality,... See more

Customer service

Consumers find customer service to be mixed, as many reviewers report fast responses, helpful staff, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting team members who go above and beyond... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised quick shipping, easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and ahead of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start of visiting and meeting Nadine, organising our family members wake was easy, and we were treated with such kindness, respect and compassion. Kyle was amazing with assisting us with... See more

Rated 5 out of 5 stars

The week before Christmas I discovered my order was a personalised order. I was unaware the club gear is classed as personalised which left me under pressure for a much wanted Santa present. Eimear we... See more

Rated 5 out of 5 stars

Excellent experience. Ultra fast delivery, and the price was approx 50% less than a shop with free shipping over €50. I’ve found sizes typically run small (and have done since I bought my first shi... See more

Rated 5 out of 5 stars

Try and go every week if we can, great atmosphere, staff are so friendly and helpful and food is excellent, tasty fresh never had a bad meal. Cannot fault any aspect of o’neils definitely be there nex... See more


Company details

  1. Sportswear Store

Written by the company

O'Neills are Ireland's largest sportswear manufacturer specialising in performance sportswear, footwear and accessories. O'Neills provide sports apparel, international sportswear and teamwear to customers across the world.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(1,064)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Ultra fast delivery, and the price was approx 50% less than a shop with free shipping over €50.

I’ve found sizes typically run small (and have done since I bought my first shirt in 1995!!), so probably better to order a size up than usual.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

IMPRESSED 💚❤️

Really impressed with the quality of the Mayo GAA football shirt. The material feels excellent and the shirt looks great, with the personalisation finished to a very high standard. It arrived on time, well packaged and in perfect condition. Overall, a fantastic service and a great-quality shirt — I’d definitely recommend it!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

O'Neills Monaghan GAA Goalkeeper Jersey 2026 size small

I recently ordered the O'Neills Monaghan GAA Goalkeeper Jersey 2026 size small from you website last week, and was very satisfied with my order, just placed it online last week and it arrived the following week, have no complaints about delivery and was also able to get a discount which was a bonus, will definitely order again. Highly recommend this site.

4 September 2026
Unprompted review
Rated 3 out of 5 stars

The quality and sizing of O’Neill…

The quality and sizing of O’Neill products seem to be very different lately. The sizing and quality is completely off feels like the products are coming from China.

I have been ordering from O’Neill for many years and have always been happy with the fit and quality. However, I have just received a Club jumper, and the sleeves are much shorter than expected, sitting well above my wrist. This has never been an issue with O’Neill products in the past.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Customer service worst I’ve ever seen

Horrible customer service.
Jersey fitment completely wrong.
Threatening me that it could take up to 14 days to return my money after denying they had received the delivery luckily I had tracking through an post….. still denied it.
Worst experience I’ve ever had

13 August 2026
Unprompted review
O'Neills logo

Reply from O'Neills

Hi,

We’re sorry to hear that you’ve been disappointed with your experience.

We provide detailed sizing information on our website to help customers select the most suitable fit. Our Player Fit jerseys are specifically designed to have a closer, tighter fit than our Regular Fit jerseys, and we advise that they can measure approximately 2–3 inches smaller than the equivalent Regular Fit.

Regarding your return, we’re sorry if the information provided caused any concern. We advise customers that returns can take up to 14 days to be fully processed, particularly during busy periods when our Returns Team is handling a high volume of parcels.

While your An Post tracking confirms that the parcel has been delivered to our premises, this does not necessarily mean that it has yet been opened and processed by our Returns Team. Returns are opened, inspected and electronically logged onto our system in the order they are received, and there can therefore be a short period between the courier delivering a parcel and the return appearing as processed on our system.

Once your parcel has been processed, your refund will be arranged in accordance with our returns policy.

We appreciate your patience while our Returns Team completes this process.

Rated 5 out of 5 stars

Great experience

Great experience, team was super helpful and responsive. From the first message offered me two solutions, both of which were above and beyond whats expected.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company and excellent customer service.

I ordered a personalised shirt from this company and hours later changed my mind about the personalisation. My bad. Contacted them and they sorted it all for me within an hour. Got a refund for the personalisation and the shirt arrived today with good comms from Royal Mail about delivery times.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Club gear that was €63 and…

Ordered Club gear that was €63 and because i ordered a big size they made me pay an extra €10 per jersey and now they wont accept returns €146 down the drain will never buy off O neills again

18 July 2026
Unprompted review
O'Neills logo

Reply from O'Neills

Hi,

We’re sorry to hear that you’re disappointed with your experience.

Our returns policy advises that club products are made to order specifically for each club and, as such, are excluded from our standard returns policy unless they are faulty.

In this case, the jerseys were returned to us with no fault reported, and following inspection no manufacturing fault was identified. As the items were club-specific made-to-order products, we were therefore unable to accept them for a refund and they were returned to you.

We appreciate that this may be disappointing, but the same returns policy is applied consistently to made-to-order club products and is available to customers before purchasing.

Regarding pricing, some larger made-to-order sizes carry an additional charge due to the additional materials and manufacturing requirements involved.

Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a jersey and need it in 2 day time to have for Sunday for All Ireland Final. I contacted the customer service when I ordered the jersey and Ben was straight back to me and posted it the very next day so I would have it in time.

15 July 2026
Unprompted review

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