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One Call Claims Reviews 

17,342
•
TrustScore 4.5 out of 5

4.6

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 2,085 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional in their interactions. Many people highlight the excellent customer service, noting clear explanations and an empathetic approach to their queries. The overall service is often described as efficient and smooth, especially when dealing with claims. However, some customers also noted difficulties in contacting the correct department or reaching the right person for their specific issue. A few other people also felt that the claims process could be complicated, with some experiencing issues like non-functional online tools or protracted resolutions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers reporting helpful and polite... See more

Service

Customers had positive experiences with service, often highlighting efficiency and professionalism. Many... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting very fast and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers finding it easy to reach support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... See more

Rated 5 out of 5 stars

Contacting One Call has been pretty easy, and they've been really good at resolving any query that I've put their way. User DU1 on this occasion was no exception and after a pleasant interaction, my... See more

Rated 5 out of 5 stars

Your representative DR4 (Damien) was very friendly, helpful and methodical in collecting the details of my claim. It was a lengthy process but Damien explained everything clearly as we went along. S... See more

Rated 5 out of 5 stars

JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... See more

Company details

  1. Money & Insurance

Written by the company

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,342)

1,934 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

A serious lack of communication from…

A serious lack of communication from the garage side
I constantly got shifted from pillar to post
Got told different tales everytime I rang
Empty promises of emails or phone calls
I rang to make an official complaint and have not had a reply

30 June 2026
Unprompted review
Rated 5 out of 5 stars

BB5 was extremely helpful

BB5 was extremely helpful, polite and was very patient when dealing with us on the phone. He put my mind at rest because I've been receiving conflicting emails which worried me.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Km4 Jessica,

Km4, Jason and Jessica were all helpful in the dealing of my claim. It is sometimes frustrating but you have to realise they are also dealing with third party insurers, claimants etc. They were as helpful as they could be.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Dangerously inefficient online and phone services ( nice people)

It took six calls whilst stuck on the hard shoulder of the M6 , (a senior woman on her own) yet I never did get put through to the correct department of 'private motor claims' for a minor but shocking prang. Nor did I manage to get the roadside assistance that is stated on my policy. It was only thanks to the most helpful and supportive of police officers that I was able to get home.The underwriters are still trying to get me in touch with the correct department four days later without success so far.....

19 June 2026
Unprompted review

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