One Call Claims Reviews 

Great service put mind at ease

The lad i spoke to was very professional and good phone communication. Can’t fault his service. I found it a bit of a mission getting to the right person. But once talking to the right person all was good. Thank you for helping me sort this out.

Nothing to do with your staff member (unless he was terribly ill informed) but seems your claims process isn't geared up to deal with claims where no other vehicle or party is involved. I can't believe this is an uncommon situation.

Clear concise information explained and collated.

Hayley was very helpful; I felt reassured and informed after the conversation.

call handler was efficient, helpful and had a pleasant manner.

I was assisted by Lucy today regarding two ongoing non-fault claims, having previously spoken with her in February.
Lucy is an absolute credit to One Call Claims. Her communication, attitude and genuine willingness to help were incredibly refreshing. I can honestly say that she is the most helpful and professional customer service representative I can ever remember dealing with at any company.
If the management team at One Call Claims reads this, please take note: you have an absolute diamond of an employee working for you. I sincerely hope you do everything possible to retain her and give her every opportunity to progress within the company, should she wish to develop her career further.
Thank you, Lucy, for your patience, professionalism and outstanding support.

if you want emails from ambulance chasing solicitors and trying to persuade you that you are injured carry on and use this company

Em2 was very helpful and polite in helping me sort out my experience due to another driver hitting my vehicle thank you very much Eliot.

Was a pretty good service except the agent didn't articulate very well and I had trouble understanding some of the things he was saying and had to ask him to repeat a few times

Jh3 was very professional in dealing with my issue from start to finish

This has been my first accident in 50 years and a experience i would not ever like to repeat however, the speed and effincey of One Call Claims to act on our behalf was highly commendable, all the staff have been proffessional, empathetic and supportive throughout the whole process and made a very difficult situation managable; Thank you...

Great service on the phone

Ver helpful lady on the phone. Clear instructions provided and in a clear and transparent manner. Very please with the service I received from the advisor LA2.

What a fantastic team, always there never felt alone, even if i need to speak to someone regarding issues they always got you to the department, or the cobtact them to pass on information, very supportive team

Just the worst service ever. Communications so bad its insulting. I want to never hear or use this really bad company ever again.