Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they hav... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Impossible to spend these things. You have to use it like a debit card meaning you cant spend more than the balance because you cant use multiple payment cards online. I assumed you would also have... See more
Company replied
I wanted to send a card for a birthday as I was away on holiday. On reading instructions it says that it can be sent instantly to a chosen recipient. I bought the card and then received on email to... See more
Company replied
I ordered a digital card so it was delivered asap on Friday. The birthday was Sunday & it still has not arrived in my emails to forward on. The app is not helpful. Will not buy One4all gift cards aga... See more
Company replied
Company details
Written by the company
One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more. If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.
One4all Gift Cards
Written by the company
- Wrap up Christmas with a gift for everyone
- Gift cards really are the gift that keeps on giving. Whether you're shopping for the jolly jumper specialist in your life or the cooking crisis averter that everybody appreciates, One4all helps you wrap up Christmas with peace of mind and the gift of choice. The One4all Gift Card is the ultimate multi-store gift card and a perfect gift for every occasion. It can be spent directly in-store or online with 100s of retailers on 1000s of brands, including Primark, IKEA, M&S, Boots, Argos & more. When you place an order for any of our physical One4all Gift Cards, you'll receive a FREE 8-panel Christmas greeting card* packed with festive fun to discover, while stocks last. Send it to someone special—or treat yourself if your post box has been quiet lately. That's the One4all magic - swapping the whirlwind of crowded shops for the calm of a Christmas market, hands free and truly present.
Contact info
London, United Kingdom
- 03700 84 4444
- custserv@one4all.com
- one4all.com
Free Thank Your Teacher Greeting Card
2.0
Poor
6K reviews
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Great
Never had a problem with these received many as presents. You just use it like any other regular gift card and never had a problem with any of the shops listed accepting these. So easy never even had to use their customer service so can’t rate on that.
5 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Megan, thanks for leaving us a review. We do appreciate it, many thanks, the O4A team.
Can't spend the whole balance lol
Can't spend the whole balance lol. I should clarify, you can't spend the whole balance because it's a pre-paid debit card, and you can only use one card per transaction online, so you need to spend the exact balance or not at all. This is intentional by them as they start taking 90p per month on unused balances after a while.
4 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, we would be happy to investigate this and advise. Please get in touch with us via DM or email help@one4all.ie so this can be arranged.
I wouldn’t even give 1 Star if they had…
I wouldn’t even give 1 Star if they had option for 0. Terrible customer service they literally don’t have idea what to answer for the queries. They do the delay for more than a week to reissue a card which was said to be done within 2 working days. When asked, they don’t have any answer at all.
2 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Sharon, thank you for your feedback. We are sorry you had an issue with using your card. I have reached out to you directly via your Trustpilot account to see what issues you are having.
Might as well throw the money on the bin
So complicated to use it is virtually impossible. Even if you manage to find a retailer that accepts them (not many decent ones) it has to be the EXACT amount (or less, and you lose the difference). Shop assistants have literally no idea how to accept them even if you explain it very simply to them.
So I have got a card for £50 that I simply cannot use. Cant even exchange it for a gift card that I could use as part payment somewhere. Tried to buy a proper gift card in a shop with it and got accused of scamming
How on earth is this business still operating?
4 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Good morning,
Thank you for contact us and leaving us feedback. We are sorry you have experienced difficulties using your card.
As our gift cards work off a Visa Debit platform, part payment is not available online. If you are using the gift card in a store you can use it as part-payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means.
Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted. This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
Excellent service!
I recently contacted One4all regarding an issue with my card, and I couldn’t be more impressed with the support I received. William de Paz handled my case promptly, resolved the issue efficiently, and kept me informed every step of the way. His professionalism, clear communication, and friendly approach made the whole experience smooth and stress-free.
Excellent service - thank you very much!
3 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Good morning, thank you for your feedback and kind comments regarding our cs team. We are pleased your issues are now resolved, warm regards. the O4A team.
AVOID AVOID AVOID buying One4all gift…
AVOID AVOID AVOID buying One4all gift cards. If you don't spend them within a certain time they take money (monthly admin fee - why when other cards don't) and so leave you with nothing as they are hard to spend. They are very complicated to spend and use. I have wasted so much time on these and am sorry if I have ever bought these for anyone. Struggled to spend them in shops and online - hard to believe the company still exists.
4 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Kate, We want you to enjoy spending your gift card and to treat yourself to something soon! It’s best to spend your gift card within the first 18 months. After that a charge, as set out in the T&CS, of £0.90
commences monthly, and helps us keep any remaining funds secure.
We would be happy to discuss the amount deducted so please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444.
Very bad experience ordered a birthday…
Very bad experience ordered a birthday gift card to be sent by SMS and it was not delivered no explanation. I checked on the website and it just said order cancelled which left £100 pending on my bank account which I couldn’t spend managed to contact them and they said there was issue with the transaction. But if that was the case then how could it be pending from my bank? So not happy with this company at all would’ve given minus stars if possible.
2 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Good morning Gareth,
I am sorry to hear of the problem you had when ordering a digital card. It can take up to 7 days for your money to be refunded back to your back account. I suggest you contact your bank and see why the transaction was cancelled, warm regards, the O4A team.
Archaic rubbish
I wanted to spend my card online but I was spending more than the amount on the card. On their website it says you can exchange your card for a retailer e voucher so you can spend more if you want to. You can’t. The website is false. The card cannot be used to part pay online. I asked my brother for a Boots voucher and he got me this rubbish card. If I could review my brother on here I would.
3 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi there
If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means.
Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
warm regards
The O4A team
Unable to use my balance
Unable to use my balance — says card expired when it has not.
3 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Max, please contact Customer Services team via help@one4all.com or via phone at 03700 84 4444 and we will assist you with the card, warm regards, the )4A team.
Expired Card
I contact One4all as i had a card that had expired by 6months. Wendy was quick to reply back about my problem and sorted me out with a new card! She was great! Excellent communication and service. Thank you Wendy!!!
3 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Majella, thank you for leaving us a review. We are pleased Wendy resolved your expired card issue. Happy spending, regards, the O4A team.
Worst gift card experience ever
I have never encountered a gift card that is so difficult to spend online! Having tried multiple times to order something from JD Sports I’ve now given up. I get the feeling that the rigmarole you have to go through to use this card is intentional so that people will give up and not redeem them. No other gift card I have ever had is this difficult to use. Definitely avoid them.
2 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi there, I am sorry you are having difficulty spending your gift card online. To assist you I have included our full range of retailers that accept our gift cards.
You can view our full list of participating retailers here on our website: https://www.one4all.com/new-where-to-spend
All online retailers are indicated with a red cursor on the retailers' image.
I hope this helps, if you do still have difficulties please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
warm regards
the O4A team
AVOID!
AVOID!
We ordered 54 digital gift cards as gifts for our team. They never sent them and are being difficult about sending them out
2 April 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Morwenna, I am so sorry you haven't received your order.
I have reached out to you via your Trustpilot account for further information,
warm regards
The O4A team
Can't add any more money if your…
Can't add any more money if your purchase exceeds the voucher amount and they pocket the difference when its less. Avoid.
31 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Kat, thank you for your review and feedback.
We are sorry to learn of the issues you are having spending your card.
As our gift cards work off a Visa Debit platform, part payment is not available online.
If you are using the gift card in a store you can use it as part-payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means.
Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
What a con !!!
What a con !!!! Do not purchase a voucher. Clearly says in the booklet provided can use at Millar and carter. NO YOU CANT. Dreadful company for conning you
31 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Denise, I am sorry you had this issue when trying to use your O4A gift card. Millar and Carter are still on our list of stores to use your gift card in.
Please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444 and we can contact Millar and Carter to see what the issue was, warm regards, the O4A team.
Worst gift card
One of the worst way of giving gift to loved one using this gift cards. This card can't be used online if purchase price is higher than gift card. Most of retailer doesn't offer combine multiple payment option. So only option left is to travel to supplier's location to purchase in store. Better give cash or amazon voucher.
30 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Dave, You can contact us via phone by calling 03700 84 4444, by email at help@one4all.com or you can reach out to us via DM. We would be happy to assist you spend your gift card.
It's been 6 days and no update on where on earth the gift card I've ordered is.
Received an email 6 days ago saying my gift card is on it's way and I still haven't received it. This is meant to be an order that arrives in 1-3 days... A friend of mine is going through something unthinkable and this was placed as a gift for them.
I still have not received any clarity on when it will be arriving. I tried calling the number on their site and it clearly is not a working line.
I have emailed and if I don't hear back within 48 hours I will be in contact with my bank - frustrating really.
30 March 2026
Reply from One4all Gift Cards UK
Hi Shirley, I am really sorry you have not received the gift card for your friend yet. It may have been delayed by Royal Mail, but I still agree it should be with you by now.
I will give you our customer care details for you to contact them and resolve the issue as quickly as possible
If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
warm regards
the O4A team.
Do not use!
Do not use! The retailers that One4All advertise you can use the card with often do not accept the card online, only in store. That’s even retailers that One4All advertise as accepting the card online. Then even when you go in store to use the card, retailers hate it because it’s difficult for them to process if you’re using it as a part payment. Never has it been more difficult spend a gift😕
Further to the response from One4All, this is not correct - the online icon is against retailers that have confirmed that they do not accept One4All cards online, only in-store. I have suggested to One4All via email that they stop misleading customers and correct the errors.
29 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Brett, We have retailers that accept the card in store and online, sometimes a retailer will say they only accept online but instore part payment should be fine. Its no different to using two credit cards and splitting the bill. I am really sorry that this has been your experience and I totally understand your complaint.
You can find our most up-to-date version of our participating retailers' here: https://www.one4all.com/new-where-to-spend.
All online participating retailers are indicated with a red mouse icon on the retailer's image. Retailers without this icon accept in-store only.
Scam!
Scam. Impossible to spend. You have to jump through hoops to use these.
29 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Jason,
You can find our most up-to-date version of our participating retailers' here: https://www.one4all.com/new-where-to-spend.
All online participating retailers are indicated with a red mouse icon on the retailer's image. Retailers without this icon accept in-store only.
If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
If I could give them a zero I would
If I could give them a zero I would. There was a mix up with the card I bought their mistake, I purchased another and NEVER received my money back for the first card, I have been calling and emailing since DECEMBER 2025 and it's ridiculous that I can't get back what is mine.
NEVER NEVER USE THIS COMPANY, HORRIBLE Liars
19 December 2025
Unprompted review
Reply from One4all Gift Cards UK
Hi Stephanie, We're very sorry to hear about the issue you've experienced and the lack of resolution. We want to assure you that we take such matters seriously. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and resolve this issue for you
Pointless
Absolutely shocking! Can't really use them online without losing money. Better off sending cheques to people, at least the recipient will get the full value
29 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi there You can find our most up-to-date version of our participating retailers' here: https://www.one4all.com/new-where-to-spend.
All online participating retailers are indicated with a red mouse icon on the retailer's image. Retailers without this icon accept in-store only.
If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
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