ONCALL LONDON Reviews 

115
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the fabric is remarkably soft, lightweight, and durable enough to wear comfortably during long working shifts. Many people also appreciate the stylish design, beautiful colors, and professional look of the clothing, noting that the items fit nicely and receive plenty of positive compliments. However, some customers also noted challenges with customer service and unresponsiveness when trying to get help with their orders. Others experienced frustrating delivery delays or encountered major difficulties when attempting to process returns and exchanges for items that did not fit properly.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the comfortable fabric, great... See more

Quality

Reviewers mention positive feedback about quality, highlighting comfortable fabrics, durable materials, and... See more

Order

Customers consistently note ambiguous experiences with order, highlighting satisfaction when quick arrivals,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers reported extremely frustrating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placed an order for a set of scrubs which arrived a week later. The quality of the scrubs is great although the sizing is a little on the tight side. The top fits perfectly if it was just a casual... See more

Rated 4 out of 5 stars

My experience with this company has had its ups and downs with my refund being delayed. However, a customer service representative called Charlie was nothing but helpful once they found out about... See more

Rated 3 out of 5 stars

Hit and miss. The quality is not as good as the well known USA brand albeit OC is a more reasonable pice point. I have found the colour fades with washing, more ironing is required and also inconsis... See more

Rated 3 out of 5 stars

Fit is ok I’d go a size bigger as the joggers are sized smaller than expected.

Company replied



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3.6

Average

TrustScore 3.5 out of 5

115 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(115)

67 reviews in the last 12 months

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Rated 4 out of 5 stars

My delayed order

I've contacted twice but no response. I haven't got my scrubs at all. Wondering now if I've been scammed or not. Ordered nearly 2 weeks ago

Update 1:
They have refunded 50% of my money and still delivering. Also, given me a 50% voucher on top for next orders. I've changed my rating accordingly. Will update again once I get the scrubs

Update 2:
I have received 50% of my money and a 50% discount coupon.

I have also received my order on 20/09. Nearly 4 weeks after I put my order in.
The scrubs are nice. Soft and well fitted. I've given them 4 stars because the product is great and their customer service is good. Would've given 5 stars if they gave regular updates on my delayed order.

5 September 2024
Unprompted review
ONCALL LONDON logo

Reply from ONCALL LONDON

Hi Rafe, we apologise sincerely that you've had this experience. We do not like to see any ONCALL LONDON Customer dissatisfied with our service.
Please see our recent emails explaining the situation. We hope to resolve this issue for you as soon as possible and serve you better in the future.

Kind regards,
Chris
Head of Customer Support
ONCALL LONDON

Rated 5 out of 5 stars

Great scrubs!

Great scrubs! Anish and his team are always happy to help and accommodated our bespoke scrubs design for veterinary use. Very happy to recommend!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Will be ordering more!

What can I say about these scrubs!! First off, best bang for your buck. I love them way more than my FIGS! Also, I get tons of compliments. Bleep holder and dedicated pen sleeve are a must. Normally, my pockets are weighted down with the but, but love how there is an area for them! And the color choices!!!! Love ittt! Will be ordering more and also highly recommend ONCALL to whoever is reading this review! Keep up the great work guys!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

THESE SCRUBS ARE FOR CERTIFIED GANGSTERS ONLY

Good muscle fit scrubs to help you put those locked and loaded guns you on display.
You can't go walking around the hospital in these without being stopped a few hundred times by women asking you where you got them from . Some will even ask for your bleep number if you know what I mean.
These scrubs will turn you into a hospital celebrity.
If they grab your scrubs to check the material and feel of it just tell em hands off the boyfriend merchandise !
I suggest you put on your Aventus Creed and wear a pair of Oncalls and walk around the hospital like an absolute G.
Bottom line - these scrubs will help get you more bleep numbers than there are in the entire hospital switch board directory !

25 August 2024
Unprompted review
Rated 5 out of 5 stars

From London to California

I ordered these scrubs all the way from CALIFORNIA and they are the BEST scrubs I have ever worn. 10000% better than Figs in every way. As a nurse I wear scrubs daily and it’s so important to me that my scrubs have certain features like zipped pockets. pen sleeves and that they are both comfortable AND stylish and these scrubs have it all plus more. They are by far my favorite pair of scrubs I own and I recommend to all my friends here in America. I’ve gotten many compliments by people I work with about how beautiful and comfortable my scrubs look. What amazes me even more is that the founder is an NHS doctor so he knows exactly how to design these scrubs to make it work best for healthcare workers. I wouldn’t think twice about purchasing these scrubs, you won’t regret it one bit!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Slim fit scrubs!

Slim fit scrubs! Never thought about it until this company came along! But yes, absolutely necessary for style and comfort. Would highly recommend

20 March 2024
Unprompted review
Rated 5 out of 5 stars

The comfiest set of scrubs I’ve ever…

The comfiest set of scrubs I’ve ever worn! I’ve tried different brands before (like Figs and Mediscrub), but these are by far my favorite. From the feel to the design and colors, ONCALL London scrubs are now my go-to. I highly recommend the black and coffee cream—they’re my favorite colors!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

The zip pockets are EVERYTHING

The zip pockets are EVERYTHING. My stuff is always falling out of my scrub pockets, so the zipper is so convenient. No one knows what’s best for healthcare workers to wear than a healthcare worker themself, so the owner of OnCall being an NHS doctor himself is such an upside to this!!
Can’t wait to order more :)

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Premium fabric, quality look and feel!

The products from ONCALL London have been impressive, not only does the fabric feel extremely comforting, the functionally of the pockets are incredible. Love the look and feel makes me confident in the workplace. I have the black colour and it has not faded after several washes, nice material!

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Purchases a pair of scrubs for a friend…

Purchases a pair of scrubs for a friend of mine when he graduated from Uni - I had a really awesome experience and spoke to the founder directly as I wasn’t sure what colours were appropriate and wether I should get the items personalised with the name. Rest assured I was given the right advice and bought a pair of scrubs. These were delivered to me the next day with a pen and some high quality packaging

13 September 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased the ONCALL LONDON…

I recently purchased the ONCALL LONDON scrubs in black and forest green,** in size large , and I couldn’t be happier with my choice. I was looking for a light and comfortable scrubs for work , and this one exceeded my expectations in many ways.

**Fit and Comfort:** The scrubs fits true to size, hugging my body in all the right places without feeling too tight or restrictive, The fabric is soft and breathable, which kept me cool even on a hot day. The material feels high-quality for the price.The stitching is solid with no loose threads, and the bottoms are very comfortable and made just for its purpose pockets with zips and good size. The design is beautiful—exactly as pictured. The elite style scrubs really makes one stand out on the wards I have many colleagues ask me where I got them from.
They have a few colours and I am going to buy all of the remaining colours.

Thank you so much LONDON ON CALL

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Such great customer service by Lisha

Such great customer service by Lisha! I received by scrubs recently and they’re honestly the most comfortable and well-fitted scrubs I’ve worn in a while. The zip pockets are so convenient as I tend to have to run around the hospital a lot. I will definitely be recommending your scrubs to all my colleagues!

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Super Smart Scrubs

I bought several pairs of navy blue. I ordered sky blue for my nurses. My dental team look more professional than they ever have. The patients at the practice have all been very impressed by our new look. These scrubs are perfect. They wash well too (and, even better, don't need ironed!). I highly recommend 👌🏽

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

I’m really impressed with these scrubs! The quality and fit are spot on, super comfortable and they look great. Plus, delivery was super quick, way faster than I expected. Honestly, I think I like these even better than my Figs ones. Definitely worth it!

6 August 2024
Unprompted review

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