Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more
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Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more
A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more
Company replied
I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more
Company replied
Company details
Information provided by various external sources
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Contact info
United Kingdom
- onaie.com
3.3
Average
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Lovely and warm and comfy!
Just received my new slippers which I'm delighted with. Perfect fit to size and lovely and warm. I took off a star as I feel they could have a slightly more slip proof base to the slipper. They are textured to be fair but a tad more would be preferable.
Excellent customer service and delivery of product. I ordered a lucky dip pair to try them out but I'm sure I will be buying more from Onaie in the future. I'm really happy with the pair I received.
5 October 2022
Faulty Item, poor response from Onaie
Item was faulty, sent it back, still waiting for refund, I am having to chase it all the way. Email communication from Onaie is passive aggressive, not a nice company to deal with, I won't be buying anything from them again.
5 October 2022
Reply from onaie
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.
We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.
Reply from onaie
Thank you for your email,
I can see that your parcel was send on the 30th of September,
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused.
Your order should be with you shortly,
Thank you
Eve
I've been a loyal customer for several…
I've been a loyal customer for several years ... I had a problem with a pair of slippers I ordered .... the response was fast and the issue resolved . Very impressed with oniae's customer service. 10 out of 10
1 October 2022
Still waiting for onaie to dispatch my…
Still waiting for onaie to dispatch my order and because it has taken them so long my parcel will get caught up in the total mail strikes. I am unimpressed, very similar products available from other companies will go elsewhere next time.
27 September 2022
Reply from onaie
Thank you for your review
I can see that your parcel was send on the 30th of September according to our dispatch policy.
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused.
Your order should be with you shortly,
Thank you
Eve
Great service …
This is the 4th time I have ordered from Onaie, great, prompt service, well packaged.
30 September 2022
Great slippers but run 1 size bigger
Lovely slippers, just an important notice to new customers, check your size. I am size 4/37 and went for size 4/37-wrong. They were a whole size too big. According to O air size chart I have am size 3/36. Hopefully these will fit my friend, so I can gift them to her and get the next size down. When I first put the one of the slippers on seemed ok at first, but I had to wear both and walk. To do that I had to cut the string, as they're really stuck to each other and it's impossible to walk. If the strip g was longer it would help, once cut the slippers cannot be returned or exchanged, read that too late. Otherwise lovely, warm and interesting slippers.
28 September 2022
No complaints about the service
No complaints about the service, but although product was described as unisex, the fit was definitely not suited to a female shape! Enormous on the shoulders small on the hips
28 September 2022
Swift delivery
Swift delivery, both pairs are comfy & very warm very good purchase indeed highly recommended.
24 September 2022
Easy to use website
Easy to use website. Easy to order. Quick delivery. Loving the slippers!
23 September 2022
The best winter sleepers
Best winter sleepers exactly what you need to keep your freezing feet warm😀
22 September 2022
Quirky clippers to love
Loved my surprise design slippers x beautifully made x a wee gift for myself x
22 September 2022
I love the slippers
I love this shop, I have bought numerous slippers and socks! The quality is fantastic, the slippers are so cosy. They also make great gifts. The delivery is always fast and the slippers are well packaged.
20 July 2022
Unprompted review
Lovely product delivered on time
16 September 2022
Excellent speedy service
12 September 2022
Excellent service as always
Excellent service as always. I will be using you everytime for my sister's birthday presents. Good quality and lovely wrapped too
14 September 2022
Spot on overall
Easy ordering process, reasonable prices, quick delivery, lovely slipper boots. What more can a customer wish for.
15 September 2022
Prompt delivery
Prompt delivery. I’ve not unwrapped the slippers yet as they’re so beautifully wrapped and are a gift. I have my own pair which I’m very pleased with so know I won’t be disappointed with this pair and I’m sure the recipient wont either.
7 September 2022
Perfect fit
Perfect fit - I love my new slippers! They are such a beautiful design and very warm and comfy. Perfect for the cosy season 🥰
7 September 2022
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