Omoda Jaecoo Reviews 

We heard some good reports of the Jaecoo and level of service at Jaecoo Wellington, we were not disappointed, a young man called Riley was excellent, answered all of our questions, arranged the test drive and along with his sales manager even acquired the colour that we wanted, will certainly recommend them for the quality of vehicle and customer service. Thank you

Well what can I say I picked my brand new jaecoo 7 up from Listers omoda/jaecoo Solihull today and dealt with AAtif Hussain what a gentleman he gave us first class service answered all our questions and made us feel very special during the handover. I cannot recommend this garage enough from the sales team to the manager they were all very professional. 5 stars xxxxx

Brilliant service from start to finish at OMODA & JAECOO Bromley! The team were friendly, knowledgeable, and genuinely passionate about the cars. The whole experience felt relaxed and professional. Would highly recommend to anyone looking for a great car and even better customer service. Thank you!

My contact was with Stefan Brady throughout the whole business of buying a used Kona online was a pleasant experience. This was further enhanced by my delight with the car and the price asked for it.

Highly recommended. Terry Messenger

Excellent, From walking in to see the Omoda 5 and choosing my vehicle and to picking it up, was a very pleasant experience, all staff were very very helpful especially Aatif Hussain, who was my direct point of call, he truly made the experience a smooth one and got me in my vehicle promptly and offered any help if I had any problems or anything I wanted to know about the car. The car is a dream, fantastic to look at and driving experience you only wish for. Thank you so much.

Absolutely the worst company I have ever dealt with. Customer service is awful- sent over 20 emails and no reply. Disgusting behaviour all the way up to Director level. Avoid this company at all costs.

Avoid - OMODO JAECOO (GROUP) FINANCE COMPANY (CREATION FINANCE LTD)
I TOOK the finance company to court winning £40,000 picture enclosed they hide from the English Address in BELFAST so british courts cannot nor BALIFFS cannot attend they finance company, they our dishonest having traded since 2005, this company providing finance for OMODA & JAECOO have 100s of court judges against them & ignore all communications courts & baliffs to get your money back !! AVOID OMODA & JAECOO & CREATION

Owned my Omoda E5 since March following bad experience with a Smart #1. Comparing the two cars, I prefer the Omoda. However, like many others I have issues with DAB radio reception. In short, it’s pretty useless, and as an aside, the app could do with a makeover…… not as good as Smart.
In 2025, to produce such a good looking car with lots of great features and fail on the basic fundamentals of radio reception and a poor app is shocking.
Come on Omoda, if you want to grow, get your software act together and resolve these issues.

As a Jaecoo owner, I am utterly appalled by both the quality of my new vehicle and the complete disregard shown by Jaecoo UK for their customers. I purchased this vehicle, taking delivery on March 4th, 2025, and it has been plagued by fundamental, persistent issues from day one.
I formally lodged a detailed complaint via email to Jaecoo UK on June 10th, 2025, outlining multiple significant problems that render the vehicle not fit for purpose. These issues include:
Driver's Seat Memory Function: Consistently fails to memorise the driver's seat position, despite multiple attempts to rectify it at the dealership.
Voice Activation System: Unreliable and often completely unusable, offering only random, unhelpful information.
Radio Functionality (DAB & Mute): The radio randomly cuts out and restarts, frequently muting for no apparent reason, making it unusable.
Display Mode Reversion: Despite attempts to set the display to "dark mode," it consistently reverts to "light mode" after inactivity.
Despite the gravity of these issues, and despite having owned this vehicle for over three months while faithfully making three monthly repayments (with a fourth now due), Jaecoo UK has failed to even acknowledge receipt of my formal complaint, let alone provide a response. It has been over a week since I sent a detailed letter outlining my profound dissatisfaction and significant inconvenience.
This silence is unacceptable and demonstrates a shocking lack of customer care. It strongly suggests Jaecoo vehicles were prematurely released to market with unresolved basic functionalities. I expected a functioning vehicle and proactive customer support, not a faulty product and complete ghosting from the manufacturer.
Potential buyers beware: Jaecoo's quality control is questionable, and their customer service is non-existent when you need it most. I am left with a substandard vehicle and zero communication from the company responsible. This experience has been extremely disappointing.

Fantastic experience from first phone call to picking up my new car. Polite, professional, attentive, responsive, efficient and very helpful is what I experienced. If Carlsberg did car sales, this would be it 😀.

Been buying cars for many years. This experience with Wellington Motors was stress free and actually fun. The best experience ever.

Traveled across the country to get to this dealership- absolutely worth every mile and penny spent on train Journey. They picked me and wife up from station and looked after us until we drove away with an amazing car.

I would recommend this dealership and team to anyone wanting a new car.