Omoda Jaecoo Reviews 

had my service today and Jaecoo Barnstable and they were efficient and professional i would highly recommend

Went to Jaecoo wakefield dealt with Josh Mirza very helpfull knew the car very well, professional and great guy to deal with. Received call to collect car ran through car functions all good so far. Thanks Josh.

Amazing service so helpful help me found my dream car thank you Arsalan from nottingham branch !!!

We purchased a jaecoo 7 sept 25 lovely car had a few recalls but to be expected with a new car I did not expect was when has part of the deal we were given a 2 night break away with breakfast and evening meal on one night was to go to book and find out that the hotel’s were charging more after the voucher had been redeemed than if you book not using the voucher what a con

If you are looking at buying a Jaicoo you will wait ages and no idea of when you will receive car . They should stop selling and clear the backlog of orders !!!!!!!!

This was sold to me as, it NEEDS to be delivered in April. So I put an order in, April passes delivery delayed. Now nearing the end of May still have no clue when it will arrive. I might cancel and go VW

I was looking for a new car in the Omoda Basingstoke branch. James Laye assisted me, he is super knowledgeable, arranged a test drive with no hassle, kept in touch without being pushy, took the time to explain things clearly and delivered an overall great experience. Ask for James if visiting that branch he’s excellent and will listen and find what is right for you. Thank you!

12 month service completed with ease at Northwich Omoda. Excellent customer service from Joanne, very easy process, lovely courtesy car for the day too! Would highly recommend.

Toomey Omoda Brentwood

Absolutely excellent service from 'H' from the start of our journey to the day we collected our car. We love the car and could not be more satisfied.

Very disappointing experience with my new Omoda 7. I purchased the car on 27 April and from the very first day the navigation system was not working properly. The vehicle already went back to the dealership for a software update, however the issue still remains unresolved.

Now, less than a month after purchase, the car battery has completely gone flat and the vehicle became undriveable. For a brand new car, this is unacceptable.

What made the experience worse was the roadside assistance support. I contacted Omoda roadside assistance and was redirected to RAC, but RAC stated that battery support was not covered and advised me to take the vehicle to the dealer instead. The problem is that when the battery is flat, the car cannot even be driven. This leaves customers completely stuck with a brand new vehicle and no real immediate support.

A new car should provide reliability and peace of mind, but unfortunately this experience has been stressful and frustrating from the beginning. I hope Omoda improves both vehicle quality control and aftersales/roadside assistance support because customers should not be dealing with these kinds of issues within weeks of ownership.

I will try focus on the car brand, Omoda. Omoda 9 Noble to be specific. So far so good. The car drives beautifully and handles well. It is really agile for a large SUV. It's got all the computer gimmicks you could possibly imagine but what I liked about this car was that it has simple knobs to operate the air con as well as the tech screen option. The infotainment system seems daunting at first play but after a 4 hour brainstorm the Sunday afternoon after picking up the car I quickly got to grips with the depth of this thing but I do have further to go. Once you start to understand the navigation then it becomes clear and useful. The drive of the car is top end. It's smooth and in electric EV drive is really quick. This car is a plug in hybrid with 90 miles electric only distance. I decided upon an hybrid after initial research to go fully electric. I am glad I went hybrid now but for those who like the electric only cars I can see already the attraction, despite HM govt dictating the future of car fuel type, it's fair to say electric is a good drive. The hybrid engine cuts in almost seemlessly once the battery reduces below approx 18% and then self charges as a hybrid would to about 22%. Works well. Rather oddly Omoda recommend the smart battery setting but haven't set that as the default setting. It's abit daft because you have to manually switch to this setting under high charge situation. Everytime you start the car this has to be set. Same goes for some other settings. You think that you have set your options, only to find that on restarting the car, all that effort has to be repeated. Example might be the automatic speed warning system. Beep beep at every point so you turn it off in settings but next time you drive it's back front and centre. Not a major problem when you consider how much car you get for your money. This car is a large SUV and feels quality and well built. It's got nice styling as well. Although it's sister product in the jaecoo branding option is trying to visually copy a range rover I think this car, though slightly doing the same in terms of big vehicle appearance, does more to stand up on its own as a nice looking car in its own image. So far so good.

Attended test drive, salesmen very accommodating & knowledgeable. I decided to sit in the rear seat and let my wife drive along side the salesman. I could see the conversation between them but due to the very loud road noise (I actually looked around to see if a door or window was adjar) the salesman turned to speak to me and I said I could not hear him properly. There was also a problem with the sat nav showing 30mph in a 60mph . Not the best experience sadly as it, jaecoo 7 looks a nice car.Sorry but genuine comment.

I am writing this to warn potential Omoda/Jaecoo customers about the appalling conduct of the Tunbridge Wells dealership. I have been forced to fight for SIX WEEKS to get a simple £250 deposit returned after a cancelled order.

The management at this branch has shown a total lack of professional ethics:

After being ghosted for 21 days, I was told the refund couldn't be processed because the card machine was "off" or staff "didn't have a PIN." For a new brand trying to establish a "premium" reputation, this is amateur hour.
The dealership was aware of my medical constraints preventing me from traveling. Despite this, they repeatedly tried to force a physical visit just to return my own money.
After 6 weeks of being told it was "impossible" to do remotely, the refund was magically processed exactly 20 minutes before a legal deadline I set in an email to UK Head Office.
Despite the weeks of stress and constant chasing, the Sales Controller offered no gesture of goodwill.

I actually loved the Jaecoo 7, but this experience has completely poisoned the brand for me. I will never buy a vehicle from Omoda/Jaecoo.

Daniel Almeida was a fantastic help from start to finish. Very helpful chap indeed.

Would highly recommend.

Waste of money i have had mine for 8 months and I woke up to my Jaecoo7 car failed start saying smart key not detected no warnings both keys couldn't start checked on YouTube and thought maybe its battreies in the keys changed the over priced batteries no luck!!, called finance, said couldn't help me, called broker, refered me to RAC they came and couldnt fix it, called jaecoo customer support they do not answer and I mean as soon as you select the After Sales calls option, the do not pick up no matter how many times i tried!! called the nearest dealership i was told my car can't be booked in until next month and they have no curtesy cars so am looking at a month with no car and no suppport whatsoever!! am disabled and l rely on my car to move about and this being a business lease, am unable to go to work, just had surgery and I have so many hospital and physiotherapy appointments some of which are back to back in different locations and their suggestions are that I use a taxi and hope that Jaecoo will repay for the costs if the can't pick up in the first place what chance do I have for them to repay my taxi costs? I do not recommend this car or the brand to anyone cheap is always expensive!! I was even planning on upgrading to their J8 when my lease comes to an end nex year but I will be handing over the keys and never paying for Chinese car ever again or recommend it to my team!! @selectcarleasing @jaecoo.uk #selectcarleasing #jaecoo.uk

Brought car less than a month ago .
Sat nav never worked since day one,radio drops out and my mobile phone will not connect to system.
Have reported faults still waiting to be fixed.

Oscar at Omoda was amazing from beginning to the end. Made sure my anxieties about the new car was all covered by the time I left, showing me from top to bottom how everything worked! Thanks again Oscar

Useless company no cars available had mine ordered since November 2025. No updates from dealership don't fall for the hype

After having a terrible experience at the Wakefield branch, we decided to visit the Leeds dealership.

We purchased our Jaecoo 7 today from Gareth who was absolutely fantastic. Very informative, Patient and genuinely wanted to help us (unlike Wakefield!)

The whole process was quick and easy. I was torn between the Jaecoo 5 & 7. Gareth was very good at comparing figures and car specs etc so we could
Make a decision.

Very good customer care and service - thanks again Gareth. We can’t wait to collect our new car in a couple of weeks! 😁 👏 🤞

Bought a new Omoda Noble in November 2024. Was expecting a first service reminder as is the custom with all other main dealers we have purchased from in the past (BMW, Mercedes, Land Rover etc). In March 2026 I realised we hadn't had a first service reminder and contacted them. I was told it was down to me to remember and that as a result of it being 4 months overdue the 7 yrs warranty was null and void. I asked to speak to the service manager who promised to look into it. Haven't heard a thing. The service reception team claimed that they do try to remind customers but are not obliged to do so. This dealership (Greenhous in Shrewsbury) need lessons in developing customer relations and how to manage customer expectations. The vehicle itself hasn't presented any issues (thus far) but based on my overall experience with the dealership I wouldn't consider buying another.