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Omni Pet Ltd. Reviews 

1,599
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and variety of products, noting significant improvements in their pets' health, including skin conditions, dental hygiene, and overall well-being. The company's customer service and staff are consistently highlighted for being helpful, friendly, and providing personalized, empathetic advice and support. Reviewers also appreciate the efficient service, including fast delivery and good packaging. However, some customers also noted that certain products did not suit their pets or provide the expected results, with some dogs disliking the wet food or finding kibble too hard.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,599)

897 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to a Omni vet in regard to my…

I spoke to a Omni vet in regard to my dog not eating the Omni dog food for adult dogs. The vet was very helpful and promised to send me a pack of Omni food for fussy eaters which my dog also didn’t eat.
As promised the vet phoned me the following week at a given time and organised my subscription to be cancelled.

7 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Beatrice,
Thank you for taking the time to leave a review. Although we're sorry our original Omni adult recipe wasn't the right fit for your dog, we're pleased to hear our lovely vet was able to support you, arrange a trial of our sensitive fussy eater recipe, and follow through with a call as promised.

Thank you for giving Omni a try, and we wish you and your dog all the very best.

The Omni Team 🐾

Rated 5 out of 5 stars

AmaIng service,amazing food

Amazing service and amazing food! My dog used to suffer terribly with allergies and constant ear problems, but since switching, he's doing incredibly well and is now completely fine.
Out of around 15 deliveries, we only had one issue with a single batch, and it was resolved immediately with excellent customer service.
Fantastic product, fantastic company, and I couldn't recommend them more highly!

7 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Tam,
Thank you so much for your wonderful review. We’re delighted to hear your dog's allergies and ear issues have improved so much since making the switch to Omni.

We’re also pleased we could quickly resolve the one issue you experienced. Thank you for your continued trust and support.

The Omni Team 🐾

Rated 5 out of 5 stars

So far so good

So far so good. With 3 dogs originally all fed on raw, 2 having food allergies and 1 being so fussy that she refused to eat. The non eater immediately ate her ‘fussy eater’ biscuits with her sister wanting to try them as well. Now all 3 are on them with a little of the wet food for a tasty topper. Now been using for just over a month.

7 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Mel,
Thank you so much for your lovely review. We’re delighted to hear all three of your dogs are enjoying their new food, especially your previously fussy eater!

We hope they continue to thrive on Omni, and we really appreciate you sharing your experience.

The Omni Team 🐾

Rated 5 out of 5 stars

Very happy with the advise given caller…

Very happy with the advise given caller took there time to explain everything most help full recommendations

6 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Mr George,
Thank you for your kind review. We’re delighted to hear you found the advice helpful and that everything was explained clearly and thoroughly.

Thank you for taking the time to share your experience.

The Omni Team 🐾

Rated 5 out of 5 stars

Great website which is easy to use for…

Great website which is easy to use for the most part but it seems sometimes you have to go around it to find your subscriptions and to make sense of those.
Otherwise excellent communication. Product is first class. The only thing that doesn't creat havoc with my Frenchie's digestive system.

6 July 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Caroline,
Thank you for your thoughtful review. We’re delighted to hear the food has been such a success for your Frenchie’s digestive system.

We also appreciate your feedback about managing subscriptions on the website. We’re always looking for ways to improve the experience, so your comments are really valuable.

The Omni Team 🐾

Rated 5 out of 5 stars

Highly Recommend

We changed over to omni food as our Goldendoodle was having issues with his anal glands and waistline. So far so good, he seems to be expressing his glads (no more fishy odours) and is not scratching as much and has lost a bit of weight.
Deliveries are always prompt and we highly recommend.

6 July 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Julie,
Thank you so much for your amazing review. We’re delighted to hear your Goldendoodle is already seeing improvements with his anal glands, scratching, and weight since switching to Omni.

Thank you for your recommendation and for choosing us.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni Senior dog food.

I adopted a Staffordshire Bull Terrier (Phoenix) 8 1/2 years old from Battersea Dogs Home February this year.
They gave me several tins of food but I don't feed my dogs on tinned food.
So I started him on dry food which he didn't really take to. I tried others but it was the same result.
So I kept him on fresh food and he would always eat up. Whilst this was happening and the weather getting warmer he started with the sneezing scratching under his chin and licking all four paws and shaking his head this raised his anxiety levels and I couldn't let him go through that he definitely had some kind of allergy going on. I decided I had to find something that is going to help combat all of this and at the same time promote good health for a older dog.
I searched the web and looked at a lot of products and then came across Omni. I dug deeper and read more about Omni and their products and found they have a plant based food for senior dogs. I thought I'd give it a go and went ahead and bought a 6kg bag. This food contains a wide range of vitamins and minerals and it's 100% nutritionally complete.
I gave one third omni senior food with two thirds of minced beef on the first day.
Phoenix went to his bowl and I could hear him crunching through his food. I'm sceptical of dry foods because he has turned his nose up and walked away so many times. This was different he didn't return to the lounge like he normally does after 5 seconds.
A few minutes later he returns to the lounge so I went to check his bowl and it was empty.
Now he's on 50% minced beef and 50% omni senior food and I'll keep at that for a few more days then reduce the minced beef further until he is eventually only having Omni senior food.
I'm very surprised with how he has taken to Omni senior food and I can see he likes it.
The purchase process is very easy and a 50% discount on first purchase delivered within 2 days of ordering via Amazon just perfect.

Thank you Omni.
KS

3 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kevin,
Thank you so much for sharing Phoenix’s journey. We’re delighted to hear he’s taken so well to Omni Senior after turning his nose up at other dry foods.

We hope he continues to enjoy every meal, and we’re keeping our fingers crossed that you continue to see improvements with his skin and allergy symptoms too. Thank you for giving Omni a try.

The Omni Team 🐾

Rated 5 out of 5 stars

Molly’s skin and itchy has improved…

Molly’s skin and itchy has improved greatly since switching to Omni.

5 July 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Aileen,
Thank you so much for your lovely review. We’re delighted to hear Molly’s skin and itching have improved so much since making the switch to Omni.

Thank you for choosing us and for sharing your experience.

The Omni Team 🐾

Rated 4 out of 5 stars

Arrived quickly

Arrived quickly, well packaged

5 July 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Veronika,
Thank you for your lovely review. We’re delighted to hear your order arrived quickly and was well packaged.

We really appreciate your support and hope your dog continues to enjoy their Sensitive Adult food.

The Omni Team 🐾

Rated 5 out of 5 stars

Helpful hints for nervous dogs

It has been very helpful to have had video conversations with Nico about my nervous dogs. He listened and understood well the issues I was having with my dogs. My dogs are a work in progress, but Nico has suggested tactics and games to help. So pleased to have had this chance from Omni.

23 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello,
Thank you so much for your lovely review. We’re delighted to hear our in-house behaviourist Nico has been able to provide practical advice and games to help support your nervous dogs.

Behavioural change takes time, and we’re so pleased you’ve found the sessions valuable. We wish you every success as your dogs continue to make progress.

The Omni Team 🐾

Rated 5 out of 5 stars

Second meeting with Nico

Second meeting with Nico - so reassuring and supportive - feel blessed to have had the opportunity through Omni to meet him.. many thanks xx

1 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jan,
Thank you so much for your kind review. We’re delighted to hear your second session with our in-house behaviourist Nico left you feeling reassured and supported.

We’ll be sure to pass your lovely feedback on to him, and we look forward to continuing to support you and Jack.

The Omni Team 🐾

Rated 5 out of 5 stars

The dogs are happy.

The dogs love the dental sticks, if they are happy then so am I

28 June 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Tony,
Thank you so much for your lovely review. We’re delighted to hear your dogs love their Dental Sticks. As you say, if they’re happy, then we’re happy too! 😊

The Omni Team 🐾

Rated 5 out of 5 stars

Great and speedy customer service

Great and speedy customer service, brilliant product. Thank you!

5 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Emily,
Thank you so much for your lovely review. We’re delighted to hear you’ve had a great experience with both our customer excellence team and products.

Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni have always been great

Omni have always been great - great products that always go down a treat with our dog as well as a great team. Always on hand to answer questions or offer advice. Makes such a difference ordering from a genuinely helpful and caring company ❤️

2 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kate,
Thank you so much for your lovely review. We’re delighted to hear you’ve consistently had such positive experiences with both our products and our team.

Your kind words about our caring approach mean a huge amount to us. Thank you for being part of the Omni family ❤️

The Omni Team 🐾

Rated 5 out of 5 stars

Nico is a great pet behaviourist

Nico is a great pet behaviourist, we have had great advice and must admit some of his ideas have been fantastic and worked well with Hugo our pet .
Hugo has anxiety stress and noise related. But with Nicks support and advice , just can’t fault him

2 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Stephen,
Thank you so much for your lovely review. We’re delighted to hear in-house behaviourist Nico’s advice has been so helpful for Hugo and that some of his suggestions are already making a real difference.

We’ll be sure to pass your kind words on to Nico. Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Omni. The range of supplements and pet treats is excellent. The products have always arrived quickly, been well packaged, and my pet genuinely enjoys them. It’s reassuring to find a company that offers products I feel confident using as part of my pet’s daily routine. Customer service has also been friendly and helpful whenever I’ve needed assistance. Overall, a great company with high-quality products, and I’d happily recommend Omni to other pet owners.

2 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Joanne,
Thank you so much for your lovely review. We’re delighted to hear you’ve had such a positive experience with our products, customer excellence team and delivery.

Your recommendation means a great deal to us, and we’re so pleased your dog is enjoying everything Omni has to offer.

The Omni Team 🐾

Rated 5 out of 5 stars

FULLY RECOMMEND

I have been giving my dog the Anal Chews for almost a year now, they have stopped him from constantly licking the top of his tail and bottom, he is now a happy comfortable dog. I highly recommend. 🙂🐾🐾

2 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jasmin,
Thank you so much for your lovely review. We’re delighted to hear the Anal Gland Chews have made such a difference for your dog over the past year and that he’s now much happier and more comfortable.

Thank you for your recommendation and continued support.

The Omni Team 🐾

Rated 5 out of 5 stars

Ninjas my call from Nico and extremely…

Ninjas my call from Nico and extremely helpful to me gave me some idea of the problem with my poodle he is doing me a plan and gave me ideas of what is wrong looking forward to my plan and in the meantime I have some omni for pro biotic and calming gojng to get a bigger calming table Thank you Nico you have put my mind at rest as I do worry about Arlo

2 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jacqueline,
Thank you so much for your lovely review. We’re delighted to hear our in-house canine behaviourist Nico was able to reassure you and provide some helpful insight into Arlo’s behaviour.

We hope you find his personalised plan helpful, and we’ll be keeping our fingers crossed that the Pre & Probiotic and daily Calm supplements continue to support him too. Thank you for trusting us with Arlo’s journey.

The Omni Team 💛

Rated 5 out of 5 stars

Needed to change dry food…

Needed to change dry food delivery.Customer service
dealt with problem efficiently and promptly.
Thanks

27 June 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Ingrid,
Thank you for your lovely review. We’re delighted to hear our customer excellence team were able to help you change your delivery quickly and efficiently.

Thank you for your support, and we’re always here if you need us.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

Spoke to Sophie (vet) as wanted…

Spoke to Sophie (vet) as wanted guidance and product recommendations as a first time buyer of Omni. My cockapoo has had food allergies from a pup and selecting an appropriate food can be challenging. Sophie was friendly, informative and very empathetic to my dogs needs. Very reassuring, thank you

1 July 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Samantha,
Thank you so much for your wonderful review. We’re delighted to hear our lovely vet Sophie was able to provide the guidance and reassurance you were looking for as you begin your Omni journey.

We know how challenging it can be finding the right food for a dog with allergies, so it’s great to hear you felt supported and confident in choosing the best option for your Cockapoo. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team 🐾

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