We have the Omlet Cube with attached run. The connection clips are absolutely terrible. We have had to reinforce with countless heavy duty zip ties. I am sure there are better options out there.
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See what reviewers are saying
Don’t buy the automated chicken door. Clunky control panel not working from the time we got it. Customer service has been unresponsive. Don’t be fooled by the flashy videos on the website. Look for so... See more
Great products, speedy deliver, supportive customer service: I have purchased an Eglu Go for two silky bantams, they think it’s perfect. The hen curls up and the roo stands guard. It’s been portable... See more
Great concept, if it worked. We paid over $300 for this and in less than 6 months, the plug in failed, the battery runs out fast, and then it got an obstruction error with no obstruction present… and... See more
Company details
Written by the company
Omlet is the brand behind the renowned Pet Products including the Eglu chicken coop, Geo bird cage, Zippi rabbit tunnels, and many more.
Contact info
2711 Centerville Road, Suite 400, 19808, Wilmington DE , United States
- 646-434-1104
- info@omlet.us
- omlet.us
2.9
Average
122 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I was told that there is no product…
I was told that there is no product available for heat. I open up the auto door control and there is a connection for a heater. What’s up?
23 March 2023
Unprompted review
Reply from Omlet USA
Hi David,
Thank you for your feedback.
We are not planning to develop this type of product at the moment, nonetheless your feedback has been passed on to our Product Design team and it will be taken in consideration.
Yours,
Clémence,
Omlet Customer Services team
My chicks love their Eglu and when…
My chicks love their Eglu and when asking questions of customer service about accessories I was answered very quickly and efficiently by a friendly agent. I couldn't recommend this company enough.
10 March 2023
Unprompted review
easy peasy
it was easy- found my item- pushed add to cart- paid and whaa laa
2 March 2023
Unprompted review
Tremendous service, courteous, knowledgeable and professional.
1 March 2023
Unprompted review
Very easy to place my order and easy to…
Very easy to place my order and easy to navigate site
1 March 2023
Unprompted review
Update on the cube
Update on the cube. Just went through a severe cold spell (-8 degrees with -31 wind chill and 6inch of snow) about a month ago in S.W. Ohio that lasted several days. I had a temp of plus 1 degree in coop and the girls were all fine. Seems to me the coop will keep the girls just fine during anything Mother Nature throws at it. I do have the cube in a covered 7 by 10 green house for some protection from heavy snow and rain during the cold months and will remove in spring but they are exposed to the cold and no problems. Cube rocks.
1 January 2023
Unprompted review
Best products for chicken keeping!
Ordering is so easy, I love the ease of ordering, and the choice of ever growing chicken accessories! I have new chicks coming, and need to make the Eglu Go Up run longer, with more perches, to keep 8 current hens, plus 6 chicks on the way happy happy!
30 January 2023
Unprompted review
Home sweet home, for our girls
We have been very please with our purchasing experience with Omlet. Once we got our coop, I was very pleased with the design, innovativeness, material quality and instructions. Everything has been well thought through for the pleasure for our girls.
11 November 2022
Unprompted review
I just spoke to customer service…
I just spoke to customer service because i had an issue with a delayed shipping but they explained it all and made sure i understood everything. I then ordered another product (the winter Jacket for the MK2 Cube) and everything has been great. should be here in 3-7 days. Very happy with the service from this company.
18 October 2022
Unprompted review
I have purchased 2 lg coops with heavy…
I have purchased 2 lg coops with heavy winter cover for both. 2 runs 7x12x9 with one attached to 9 ft run. plus numerous other items for chickens. i hVE FOUND IT TO BE THE BEST FOR CHickens.
4 October 2022
Unprompted review
Nice but hard to order
Nice but hard to order, hard to assemble and $$$$$
It's a nice coop but it's VERY costly, it's complicated to order (especially when this is one of the millions of things you have to do) and very complex to put together. I have 3 degrees and it took me a week to figure out how to do it. the instruction booklets are inadequate and poorly written, sometimes not even sent. the website videos dont work on all browsers and youtube videos were the only way i was able to put this together. that took a bit of searching and way more time than i had planned to spend on this.
10/4/22: Omlet reached out, commenting that i had left no way for them to contact me. I informed them that prior to leaving the feedback above, I spoke with their customer service, who was very polite but not able to assist/was unhelpful. As such, my feedback to TrustPilot stands.
10/14/22: Omlet reached out, replaced the missing part. the difficulty with assembly (no/inadequate instruction booklets), nonfunctioning website videos are still an obstacle but i appreciate their assistance with providing the missing part and am able to put the parts together with the help of youtube videos.
14 September 2022
Unprompted review
Reply from Omlet USA
Hi Maryam,
Thank you for taking the time to update your feedback.
I am glad to read that you are happy with the assistance that we provided.
We hear that you encountered some difficulties in understanding what you ordered from the website. Our team in charge of its design has been informed of your feedback and will review how this process can be made in a clearer way.
I can see that you did not address in your email exchange other issues that you outlined in your review, such as the complexity of the assembly, the videos not working on your browser or the missing manual. As I highlighted it in my previous reply, we take your feedback very seriously, so please don't hesitate to reach us about the latter issues. We always aim to fix any problem if we can, and we are always happy to pass on to the appropriate teams each aspect that can be improved in order to provide you the best experience as we can.
Kind Regards,
Clémence
Your Omlet Customer Services team
easy to order product review will come…
easy to order product review will come later
29 September 2022
Unprompted review
Easy to order online
Easy to order online. Awesome we’ll built products. Excellent customer service!
24 September 2022
Unprompted review
Good experience shopping with the…
Good experience shopping with the assistance of the administrator answering questions. Thank you Allison!
Looking forward to receiving our new walk in run!
20 September 2022
Unprompted review
Ordering is easy.
18 September 2022
Unprompted review
Very easy to order
Very easy to order. I was having difficulty deciding which litter box to get, so the video was very helpful!
26 August 2022
Unprompted review
Eglu Go DOES NOT connect directly to walk-in run.
Why is the eglu go NOT designed to connect directly to one of the walk-in runs? Seems like a no brainer. So figuring out that problem we emailed to figure out what we needed. No Answer. We bought a "connector kit" figuring that's what we needed.... Nope. that doesn't connect the eglu GO to the run either. We have to have a full 6 ft run on the eglu go to attach it to the walk-in run. What?! We didn't want a 6ft run PLUS a walk in run. We wanted the coop to connect to the wall of the run. Ok.. whatever... y'all got more money. Enjoy I guess.
18 August 2022
Unprompted review
Reply from Omlet USA
Hi,
Thank you for your message.
Unfortunately I was unable to locate any email communication from the email address that you used when placing your order, or by name search.
Depending on the season, it can take a few days for us to respond to your email, which is why we would recommend for you to call us directly for any urgent matter. If all our lines are busy at the time of your call, you can request a call-back. Calls are our priority, so we will get back to you as soon as we can, usually within the same day.
When looking at your orders, I can see that the model of coop that you ordered is an Eglu Go UP. This coop is the elevated version of the Eglu Go.
The Eglu Go can indeed be directly connected to the walk-in run.
The Eglu Go UP, which is the model that you own, is elevated on a stand, therefore it cannot be directly connected to a walk-in run. Nevertheless, the Eglu Go UP can be connected to a walk-in run with a smaller run in between them, as you outlined it in your last paragraph.
In order to help you understand better how our coops and walk-in runs can be connected, I would like to invite you to watch our instruction videos here : https://www.omlet.co.uk/misc/how_to_build_videos_chickens_select_page_connector_kit
I hope that this will clarify your question, but don't hesitate to give us a call for any further information.
Our contact info can be found here:
https://www.omlet.us/misc/contact_us/
Kind Regards,
Clémence,
Omlet Customer Services team
This is my third Omlet door order - Love them!!!!
This is my third Omlet door order - LOVE this door! I wouldn't order any other automatic door.
Thank you for such a great door, Omlet People!!!
10 August 2022
Unprompted review
Great to find a site with quality…
Great to find a site with quality products! Needed to find a LARGE cooling mat for my Ragdoll Cat and you had one!
28 July 2022
Unprompted review
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